All Nippon Airways （ANA） is the largest airline in Japan by revenues and passenger numbers. Founded in 1952, ANA flies today on 83 international routes and 116 domestic routes. The ANA group has 35,000 employees and a fleet of about 250 aircraft. In FY2015, it carried 50.8 million passengers and generated revenues of 1.79 trillion Japanese yen. ANA has been a member of Star Alliance since 1999, and has joint-ventures with United Airlines on trans-Pacific and Asia routes, and with Lufthansa, Swiss International Airlines and Austrian Airlines on Japan-Europe routes. Its Frequent Flyer Program, ANA Mileage Club, has more than 26 million members. ANA was voted Airline of the Year for 2013 by Air Transport World Magazine, and in 2015 was awarded five stars for the fourth consecutive year by the world’s leading Airline and Airport review site, SKYTRAX. ANA is the launch customer and biggest operator of the Boeing 787 Dreamliner.
ANA Airline Beijing City Office Address:
2nd floor Beijing Fortune Bldg., N200, No.5 Dong San Huan Bei Lu, Chao Yang District, Beijing 100004, Beijing, China
ANA Corporate Communications Telephone: +81-3-6735-1111
ANA Reservation office telephone contact numbers:
4008-82-8888
Email:
Fax:
Working hours
Business hours: 9:00-17:30 Monday – Friday / Closed on Sat, Sun, & HolidaysMap
ANA baggage services telephone contact numbers:
ANA airlines Official Website: http://www.ana.co.jp/
For baggage related inquiries such as Items left behind, Lost baggage, damaged or delayed baggage, please visit ANA Airlines – Airport Lost and Found, Delayed, Damaged Baggage
ANA International Customer Care
If you are calling from the 50 States, Mexico or Brazil
International Reservations inquiries
Working hours: 24 hours, open daily1-800-235-9262
* Please contact the phone number above for assistance with ANA International Award Tickets, Partner Airline Award Tickets, ANA Mileage Club and ANA International Upgrade Awards.
* For those who cannot dial the toll-free number above, 310-782-3011 (charged) is also available.
ANA Mileage Club Working hours: open daily, 5:00AM ~ 6:00PM (Pacific Time)
* Please note that you may be charged for an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines.
For customers with disabilities: 1-800-262-2230 (Toll-free)
Business Hours: 24 hours, open daily
* For customers who are hearing or speech impaired, please dial 711 on your telephone to place a relay service call to 1-800-262-2230.
E-mail: ANADisabilityDesk@121.ana.co.jp
ANA Customer Relations & Services, The Americas
21250 Hawthorne Blvd., Suite 200
Torrance, CA 90503
*For details regarding documents required for retroactive registration, please click Retroactive Registration.
ANA Customer Service Center
Retroactive Registration Section
21250 Hawthorne Blvd., Suite 200
Torrance, CA 90503
Near-by Airports: Beijing Capital International Airport, Tianjin Binhai International Airport, Shijiazhuang Zhengding International Airport
Attractions in Beijing: Forbidden City, Summer Palace, Tiananmen Square
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List of ANA Offices
Queries handled by ANA Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Lost and Found, ANA mileage club.
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