Lost and Found Items and Delayed or Damaged Baggage – Inquiries
The below contacts are within China
Lost/ Left: Lost items will be kept at the arrival airport. If you have left something behind, please contact the relevant arrival airport.
Delayed or damaged baggage: Contact the relevant arrival airport within 7 days of collecting your baggage.
Note: In some cases, articles that are discovered within the airport rather than the aircraft cabin may be kept within the airport building or the local police station. Please inquire after confirming who you should contact.
When calling from outside China, dial the country code [86] and the number (omit the 0 if the number starts with 0).
| City | Lost and Found | Hours of Operation | Delayed or Damaged Baggage | Hours of Operation |
|---|---|---|---|---|
| Beijing | 010-6453-2501 | 09:00-11:30/13:00-17:30 | 010-6453-2501 | 09:00-11:30/13:00-17:30 |
| Dalian | 0411-8664-1137 | 08:30-17:00 | 0411-8664-1137 | 08:30-17:00 |
| Shenyang | 024-3192-9708 | 08:00-20:00 | 024-3192-9708 | 08:00-20:00 |
| Qingdao | 0532-8471-2373 | 08:45-10:30/11:30-17:15 | 0532-8471-2373 | 08:45-10:30/11:30-17:15 |
| Shanghai (Pudong) | 021-6833-9714 | 10:00-20:00 | 021-6833-9714 | 10:00-20:00 |
| Shanghai (Hongqiao) | 021-2235-2532 | 09:00-17:00 | 021-2235-2532 | 09:00-17:00 |
| Hangzhou | 0571-8666-5966 | 09:00-17:00 | 0571-8666-5966 | 09:00-17:00 |
| Guangzhou | 020-2823-8082/8083 | 09:30-20:30 | 020-2823-8082/8083 | 09:30-20:30 |
| Xiamen | 0592-570-6036 | 05:30-01:00 (English/Chinese only) | 0592-570-8371 | 08:30-23:30 |
| Chengdu | 028-8520-7130 | 10:00-21:00 | 028-8520-5550 | 09:00-24:00 (English/Chinese only) |
*Calls will be charged.
*The hours of operation are shown in local time.
For other countries, please visit ANA Airlines – Airport Lost and Found, Delayed, Damaged Baggage