Vivaaerobus Mexico City Terminal, the bustling hub is a vibrant and efficient gateway that connects travellers to their destinations with utmost ease. Serving as a vital link between the skies and the ground, this terminal embodies convenience, comfort, and streamlined operations. Designed to accommodate the ever-growing demand for air travel, it boasts modern architecture and state-of-the-art facilities. Passengers are greeted by spacious and well-organized areas, ensuring a smooth and hassle-free journey from check-in to boarding. The terminal’s sleek design seamlessly integrates technology. It provides travellers with an array of amenities and services that enhance their overall experience. With a team of dedicated professionals committed to delivering top-notch customer service, it guarantees an efficient and enjoyable passage for all travellers. Making it the preferred choice for both domestic and international flights.
Details of VivaAerobus Mexico City Airport
The VivaAerobus Mexico City Terminal is 1, at Mexico City International Airport.
| Airport Name | Benito Juárez International Airport |
| VivaAerobus Mexico City Airport Address | Av. Capitán Carlos León S/N, Peñón de los Baños, Venustiano Carranza, 15620 Ciudad de México, CDMX, Mexico |
| Airport Code | MEX |
| VivaAerobus Mexico City Airport Contact Number | +52 656 478 7000 |
| VivaAerobus Mexico City Airport Terminal | Terminal 1 |
| Working Hours | 24 hours |
| Official Website | www.vivaaerobus.com |
| YouTube | www.youtube.com/@VivaAerobusMX |
| www.facebook.com/VivaAerobus | |
| twitter.com/vivaaerobus | |
| Instagram Account | www.instagram.com/vivaaerobus |
Services provided by VivaAerobus at Mexico City Airport Terminal MEX
At the Office of VivaAerobus at Mexico City Terminal, passengers can avail themselves of the following services / amenities:
| Baggage Allowance | Delayed Flights |
| In-Flight Meals | Trip Insurance |
| Sports Equipment | Prepaid Baggage |
| Airport Transfers | Animals and Pets |
| Seat Selection | LionMag |
| Duty-Free Allowance | Visa on Arrival |
| Unaccompanied Minor Service | Airport Facilities |
| Flight Ticket Rescheduling | In-Flight Wifi |
| Flight Information | Premium Economy Class Enquiries |
| Airport Lounges | Economy Class Enquiries |
| Flight Ticket Cancellation | Immigration Services |
| Web Check-in | Airport Wifi |
| Any Item Lost | Missing Luggage |
| Flight Ticket Booking | Thai Lion Air Latest Promotions |
| Airport Self-Service Kiosk Check-in | In-Flight Duty-Free Products |
| Visa Information | Receipts and Refunds |
| Airport Transportation | Boarding Pass Privilege |
| Airport Counter Check-in | In-Flight Entertainment |
Check-In Services
At this terminal, they understand the importance of a seamless check-in process during Vivaaerobus Mexico City terminal arrivals. The dedicated check-in counters are conveniently located. Allowing you to swiftly complete your check-in and receive your boarding pass. Friendly staff members are readily available to assist you with any queries or concerns you may have. They also offer self-service kiosks for a quick and efficient check-in experience. Enabling you to choose your seat and print your boarding pass hassle-free. With the efficient check-in services, you can save valuable time and begin your journey stress-free.
Baggage Services
They prioritize the safety and security of your belongings. Vivaaerobus terminal at Mexico City offers efficient baggage services to ensure your luggage is handled with care. The well-trained staff is available to assist you with baggage check-in and provide information on weight limits and restrictions. If you have any oversized or special items, their dedicated baggage counter is equipped to handle them. For added convenience, they offer baggage wrapping services to safeguard your luggage during transit. Rest assured that your bags are in good hands when you choose this terminal.
Security and Screening
It employs advanced security measures during Vivaaerobus Mexico City terminal arrivals and departures to ensure a secure travel environment for all passengers. The state-of-the-art screening equipment efficiently detects any prohibited items, guaranteeing a safe and smooth journey. Trained security personnel are stationed throughout the terminal, ensuring a vigilant presence and maintaining a high level of security. They aim to make the screening process as efficient as possible. Minimizing waiting times and prioritizing your comfort and peace of mind.
Retail and Duty-Free Shops
Indulge in a world of shopping at Vivaaerobus Mexico City Terminal. Our terminal is home to a variety of retail stores, offering a wide range of products to suit your needs. From fashion and accessories to electronics and souvenirs, you’ll find something for everyone. We also boast a duty-free shopping area, where you can enjoy tax-free prices on a selection of goods such as perfumes, cosmetics, spirits, and tobacco. Take advantage of our duty-free shops to find exclusive deals and unique items before your flight.
Heading: Dining and Refreshments
When it comes to dining options, Vivaaerobus Mexico City Terminal has you covered. This terminal features a diverse range of restaurants, cafes, & bars, serving both local & international cuisines. Whether you’re looking for a quick snack, a hearty meal, or a relaxing cup of coffee. You’ll find a wide variety of options to satisfy your cravings. Enjoy a leisurely meal or grab a delicious takeaway to enjoy during your flight. They know the importance of good food and beverages, and we strive to provide you with a memorable culinary experience.
Lounges and Relaxation Areas
For travellers seeking a peaceful & comfortable environment, it offers lounges and relaxation areas. These dedicated spaces are designed to provide a respite from the hustle & bustle of the terminal. Unwind in plush seating, enjoy complimentary refreshments, and take advantage of amenities such as Wi-Fi and charging stations. Whether you need to catch up on work, read a book, or simply recharge before your flight. The lounges and relaxation areas provide a serene and welcoming atmosphere.
Special Assistance Services
They strive to ensure that all passengers during arrivals & Vivaaerobus Mexico City terminal departures. It includes those with special needs or disabilities, have a smooth and pleasant travel experience. It offers a range of special assistance services to cater to diverse requirements. The trained staff is available to provide guidance and support. It includes wheelchair assistance, priority boarding, & special seating arrangements. They aim to make your journey as comfortable & convenient as possible, accommodating your individual needs with care and attention.
Information and Customer Service
Need information or assistance? Look no further than the dedicated information & customer service counters. The knowledgeable staff members are always ready to assist you with any queries, whether it’s about flight schedules, gate information, or general airport facilities. They provide accurate and up-to-date information. They ensure that you have all the necessary details to make your travel experience smooth & hassle-free. Count on its friendly customer service team to address your concerns and provide you with the assistance you require.
VivaAerobus Mexico City Airport Map
Frequently Asked Questions (FAQs) of VivaAerobus Mexico City Airport
The terminal at Mexico City is Terminal 1. This is full of the best services available, be it premium lounges, wheelchair assistance, dining and much more.
Arrive at least two hours before domestic flights and three hours before international flights to allow sufficient time for check-in and security procedures.
Yes, they provide self-service check-in kiosks for a quick and convenient check-in experience during Vivaaerobus Mexico City terminal departures. They allow you to select your seat and print your boarding pass.
The baggage weight limits and restrictions may vary depending on your airline and destination. Check with your airline or review their guidelines for specific details.
Yes, they have duty-free shops where you can enjoy tax-free prices on a selection of goods such as perfumes, cosmetics, spirits, and tobacco.
Absolutely! They offer a variety of dining options ranging from restaurants and cafes to cater to your culinary preferences. You can enjoy a meal or grab a quick snack before your flight.
Yes, they have lounges and relaxation areas where you can unwind and relax before your flight. These areas provide comfortable seating, complimentary refreshments, and amenities such as Wi-Fi and charging stations.
Yes, they offer special assistance services for passengers with disabilities or special needs. These services include wheelchair assistance, priority boarding, and special seating arrangements.
Absolutely! They have dedicated information and customer service counters where the staff is available to assist you with any queries or concerns regarding flight schedules, gate information, or general airport facilities.
They have advanced security measures in place to ensure the safety of all passengers. The screening procedures utilise state-of-the-art equipment to efficiently detect prohibited items and maintain a secure travel environment.
They value your feedback. You can reach out to our customer service department either through our website, by phone, or by visiting our customer service counters at the airport to share your feedback or lodge a complaint.