Philippine Airlines Jakarta Office

The Philippine Airlines Office in Jakarta is located on the 33^rd floor of Menara Kuningan on HR. Rasuna Said Street; the Philippine Airlines Jakarta Office is approximately an hours’ drive from Jakarta International Airport a.k.a. Soekarno Hatta International Airport. Philippine Airlines connects Jakarta in Indonesia to Manila in Philippine; the flights, arrivals and departures, operate from Terminal 3 at Jakarta Airport. Passengers can use the Garuda Indonesia Lounge at Jakarta Intl. Airport.

Contact Details of Philippine Airlines Jakarta Office

Philippine Airline Jakarta Office Address	APG Switzerland Gmbh Terminal 1, P.O. Box 2414 CH-8060 Zurich Airport Switzerland
Philippine Airline Jakarta Office Contact Number	41 442 201 999
Working Hours	Mondays to Fridays: 9:00 a.m. – 5:00 p.m
Email Address	wecare@pal.com.ph
Official Website	www.philippineairlines.com/
Check Flight Status	philippineairlines.com/en/flight-status
Online Check-In	philippineairlines.com/check-in-online
Official Youtube	www.youtube.com/user/flypaltv
Official Facebook	www.facebook.com/PhilippineAirlines
Twitter	twitter.com/flyPAL
Instagram Account	www.instagram.com/flypal/

Airport Details of Philippine Airlines Jakarta Office

Airport Name	Soekarno-Hatta International Airport
Airport Code	CGK
Address	Tangerang City, Banten 19120, Indonesia
Contact Number	+62 215507300

Philippine Airlines Jakarta Office Address Map

Services Provided by Philippine Airlines Jakarta Office

There are many services offered at the Philippine Airlines Office in Jakarta, they are listed below:

Flight Ticket Booking	PAL Codeshare
Flight Ticket Cancellation	PAL Sky Boutique
Flight Ticket Rescheduling	Promotional Fares
Web / Online Check-in	Animals and Pets
Airport Counter Check-in	PAL Mabuhay Lounge
Self-Service Kiosk Check-in	Concierge Services
Unaccompanied Minor	Airport Transfers
Baggage Allowance	Sports Equipment
Duty-Free Allowance	Airport Transportation
Flight Information	Seats Enquiries and Selection
Airport Lounges	PAL Native Mobile App
Visa Information	Visa on Arrival
In-Flight Meals	Transit Information
Missing Luggage	In-Flight Duty-Free
Immigration Services	Receipts and Refunds
In-Flight Wifi	Travel Insurance
Airport Wifi	Mabuhay Miles Program
In-Flight Entertainment	myPAL Upgrade
Airport Facilities	PAL Express
Delayed Flights

These services can be requested at the Philippine Airlines Office in Jakarta, passengers can contact the Philippine Airlines Customer Care for additional information and help.

Baggage Service

Free allowance for carry-on / hand baggage and checked baggage is subject to route, ticket/fare type and the applicable baggage concept – weight concept / piece concept; similarly, the allowance differs for domestic & international flights.

Carry-on / Hand Baggage Allowance: 

On domestic and international flights, each passenger is permitted one carry-on/hand baggage and up to 2 personal items. The following conditions apply:

Carry-on/Hand BaggageWeight ≤ 7kgs.Linear dimensions (L+W+H) must be ≤ 115 centimeters [56cm x 36cm x 23cm]

Personal ItemPersonal item(s) can be a small handbag, pocketbook or purse, an overcoat, wrap or blanket, small camera/binoculars, laptop with case, reading material, duty free bag, baby food, crutches/braces/walking stick/prosthetic device(s) if passenger is dependent on them.

Checked Baggage Allowance:

The free checked baggage allowance varies dependent on the destination (domestic or international) and ticket/fare type.

Philippine Airlines Domestic:

Ticket/Fare Type	Free Checked Baggage Allowance
Economy Supersaver	No Free Allowance
Economy Saver	10kg
Economy Value	20kg
Economy Flex	20kg
Premium Economy	25kg
Business Value	30kg
Business Flex	35kg

Philippine Airlines International:

The checked baggage allowance for Philippine Airlines International Flights has been categorized into the following zones: 

• Asia: Bali, Bangkok, Beijing, Guangzhou, Hanoi, Ho Chi Minh, Hong Kong, Jakarta, Jinjiang, Kota Kinabalu, Kuala Lumpur, Macau, Manado, Phnom Penh, Shanghai, Singapore, Taipei, Xiamen,
  Cebu/Kalibo-Chengdu
• Pacific: Auckland, Brisbane, Perth, Port Moresby, Melbourne, Sydney
• Europe: London
• Middle East: Dammam, Doha, Dubai, Kuwait, Riyadh
• Japan: Haneda, Fukuoka, Nagoya, Narita, Osaka, Sapporo
• U.S.A. / Canada: Honolulu, Los Angeles, New York, San Francisco, Toronto, Vancouver
• Guam

Asia

Pacific

Europe

Middle East

Japan

U.S.A. / Canada

Guam

Pet Travel Service

Pet(s)/animal companion(s) are only permitted as checked baggage. Only domestic cats, dogs and birds are allowed. Excess baggage charges are applicable subject to destination and weight.

The pet/animal companion must be at least 6 weeks old at the time of the intended flight with all the necessary vaccinations; a passenger of at least 12 years old must accompany the pet/animal companion.

Philippine Airlines permits service/guide dogs only on flights to/from U.S.A.

The airline highly recommends that passengers make reservations for pet(s)/animal companion/service dog travel, 6 weeks well in advance or it must be made at least 48 hours before the intended flight.

Passengers must submit their requests for pet travel at the Philippine Airlines Jakarta Office or call the Philippine Airlines Jakarta Office Contact Number.

Cancellation Service

Cancellation of a Philippine Airlines’ booking can be done by submitting a request on the “myPAL Request Hub” on the website or visit/call the Philippine Airlines Ticketing Office or by email to: onlinebooking_refunds@philippineairlines.com. 

Philippine Airlines’ ticket holders of flights to/from U.S.A. can cancel their ticket within 24 hours from the time of booking and claim a complete refund.

Cancellation fees and refund claims are subject to ticket/fare type and terms & conditions as defined by the Philippine Airlines Cancellation Policy. Contact the Philippine Airline Office in Jakarta or check the Philippine Airlines website.

Check-In

Passengers of Philippine Airlines can check-in for their flights through any of the following ways:

• Online Check-In: Passengers can check-in from the Philippine Airlines website and Philippine Airlines mobile app; this feature is available from 24 hours up to 1 hour prior to scheduled departure.
• Airport Check-in:
  • Self-service Kiosks: Many airports have installed self-service kiosks; passenger should locate the kiosk and check-in from there. These kiosks are available 24/7.
  • Counter Check-in: Check-in stops at different times for domestic and international.
    • Philippine Airlines Domestic: Check-in counter closes 45 minutes before scheduled departure.
    • Philippine Airlines International: Check-in counter closes 60 minutes before scheduled departure [*except Quanzhou – check-in stops 45 minutes before scheduled departure].

Call the Philippine Airlines Number or contact the Philippine Airlines Office for assistance.

Special Assistance

Special assistance services are available for pregnant women, passengers with medical concerns, senior citizens, unaccompanied minors, etc. Passengers must inform Philippine Airlines of their need for special assistance at the time of booking.

Additional details can be viewed on the Philippine Airlines website or contact the Philippine Airlines Office.

Philippine Airlines | Economy Class | Airbus A321neo

https://youtube.com/watch?v=Swgv_9OXWrc&feature=shares{ “@context”: “http://schema.org”, “@type”: “VideoObject”, “name”: “Trip Report 25 | Jakarta(CGK)-Manila | Philippine Airlines | Economy Class | Airbus A321neo”, “description”: “Hi there If You’re reading this Welcome to Air Travel 415 If You’re new Thank you very much for watching this Trip Report Filmed by Zach. And also be Sure To Like Comment And Subscribe. Be sure also to follow us on Instagram at air_travel_415 Safety video link: https://youtu.be/Qxvm8h91PRU Flight Information: Airline: Philippine Airlines Flight No: PR536 Route: CGK-MNL Aircraft: Airbus A321neo SR Reg: RP-C9938 Seat: 57A Flight Date July 27, 2020 ___ Video Details Camera/s used: iPhone6 ——– Music used Back In Time – Roa https://www.youtube.com/RoaMusic https://soundcloud.com/roa_music1031 https://open.spotify.com/artist/1ETpo… Promoted by: Travel Vlog Background Music Video Link: https://youtu.be/qiblSCwQKZo Nightfall by Roa https://soundcloud.com/roa_music1031 Creative Commons — Attribution 3.0 Unported — CC BY 3.0 Free Download / Stream: https://bit.ly/al-nightfall Music promoted by Audio Library https://youtu.be/WAD2veumgYc Song: MusicbyAden – Desire Music provided by Vlog No Copyright Music. Creative Commons – Attribution-ShareAlike 3.0 Unported Video Link: https://youtu.be/e6gviNo_tus”, “thumbnailUrl”: “https://i.ytimg.com/vi/Swgv_9OXWrc/default.jpg”, “uploadDate”: “2020-07-29T13:54:32Z”, “duration”: “PT15M11S”, “embedUrl”: “https://www.youtube.com/embed/Swgv_9OXWrc”, “interactionCount”: “4268”}

Frequently Asked Questions (FAQs) of Philippine Airlines Jakarta Office