The Malaysia Airlines Jakarta Office is in the PT AVS Indonesia Setiabudi Atrium Building, Jakarta; an approximate 45 minutes’ drive from the Soekarno Hatta International Airport a.k.a. Jakarta International Airport. Malaysia Airlines operates all its flights from Terminal 3 at Jakarta Airport. There is no dedicated Malaysia Airlines Airport Lounge in Jakarta Airport, however passengers can make use of the Saphire Plaza Premium Lounge, open 24 hours on all days,located on Level 1 of the International Terminal 1 at Jakarta International Airport. Malaysia Airlines connects Jakarta, Indonesia to Kuala Lumpur, Malaysia with multiple flights throughout the week.
Contact Details of Malaysia Airlines Jakarta Office
| Malaysia Airlines Jakarta Office Address | PT AVS Indonesia Setiabudi Atrium Building 2nd Floor Suite 207A JL HR Rasuna Said Kav.62, Kuningan Jakarta 12920 Indonesia |
| Malaysia Airlines Jakarta Office Contact Number | 130088300 [Global Customer Contact Center] +603 7843 3000 [Within Malaysia] |
| Working Hours | Monday to Friday – 8:30 A.M. to 05:30 P.M. |
| Official Website | www.malaysiaairlines.com |
| Email Address | gccc.reservations@malaysiaairlines.com |
| Malaysia Airlines Android App | https://play.google.com/store/apps/details?id=aero.sita.lab.resmobileweb.android.mh&hl=en&gl=US&pli=1 |
| Malaysia Airlines iOS App | https://apps.apple.com/us/app/malaysia-airlines/id1220318722 |
| Check Flight Status of Malaysia Airlines | https://digital.malaysiaairlines.com/fs/Search.html |
| Official Facebook | www.facebook.com/malaysiaairlines |
| Official Twitter | twitter.com/MAS |
| Official Youtube | www.youtube.com/MalaysiaAirlines |
| Instagram Account | www.instagram.com/malaysiaairlines/ |
Airport Details of Malaysia Airlines Jakarta Office
| Airport Name | Soekarno-Hatta International Airport |
| Address | Tangerang City, Banten 19120, Indonesia |
| Contact Number | +62 21 5505179 |
| Airport Code | CGK |
Malaysia Airlines Jakarta Office Address Map
Services Provided by Malaysia Airlines Jakarta Office
Passengers flying with Malaysia Airlines can seek assistance for the following services at the Malaysia Airlines Indonesia Jakarta Office:
| Flight Ticket Booking | Missing Luggage |
| Flight Ticket Cancellation | Immigration Services |
| Flight Ticket Rescheduling | In-Flight Wi-fi |
| Web Check-in | Airport Wi-fi |
| Airport Counter Check-in | In-Flight Entertainment |
| Self Service Kiosk Check-in | In-Flight Duty Free |
| Unaccompanied Minor | Airport Facilities |
| Baggage Allowance | Delayed Flights |
| Duty Free Allowance | Codeshare Partners |
| Flight Information | Promotional Fares |
| Airport Transfers | Animals and Pets |
| Sports Equipment | Visa Information |
| Airport Transportation | Airport Lounges |
| Seats Enquiries and Selection | Receipts and Refunds |
| Malaysia Airlines Mobile App | In-Flight Meals |
| Visa on Arrival | Travel Insurance |
| Transit Information | Oneworld Alliance |
Please direct the queries and concerns to the Malaysia Airlines Office in Jakarta or call the Malaysia Airlines Customer Service.
Baggage Service
As per the Malaysia Airlines Baggage Policy, passengers are given free baggage allowances with respect to their rules as follows:
- Linear Dimension of each piece of baggage must not exceed 158 centimeters / 62 inches.
- Weight of each baggage must not be above 32kg [70lb].
Additional charges are applicable to all baggage that exceed the limit as defined by Malaysia Airlines.
Passengers can request detailed information at the Malaysia Airlines Jakarta Office; the complete Malaysia Airlines Baggage Policy can be read on the Malaysia Airlines website.
Pet Travel Service
Malaysia Airlines allows only service/guide dogs on board their aircrafts, subject to the terms and conditions of Malaysia Airlines; no other pets/animal companions are permitted.
The details of the Malaysia Airlines Pet Policy can be reviewed on the Malaysia Airlines website. For additional details please visit the Malaysia Airlines Indonesia Jakarta Office or call the Malaysia Airlines Jakarta Phone Number.
Cancellation Service
Passengers can cancel their existing booking with Malaysia Airlines at the Malaysia Airlines Office in Jakarta, please note that cancellation charges are applicable as per the terms and conditions stated at the time of making the booking.
Passengers who wish to review the full Malaysia Airlines Cancellation Policy please check the Malaysia Airlines website or contact the Malaysia Airlines Indonesia Jakarta Office.
Check-In
Listed below are ways for Malaysia Airlines passengers to check-in:
- Online Check-in: Web Check-in: Passengers can check-in for their Malaysia Airlines flight through the website www.malaysiaairlines.com; this option is available from 48 hours up to 90 minutes before the flight is set to take-off.
- Mobile Check-in: Passengers can check-in for their Malaysia Airlines flight through the mobile applications; this option is available from 48 hours up to 90 minutes before flight departure.
- Airport Counter Check-in: Passengers must arrive at the airport least 3 hours before their flight is set to take-off and check-in at the Malaysia Airlines Airport Counter. Passengers can do this at least 120-90 minutes before departure of intended flight.
- Self-service Kiosk: The Malaysia Airlines self-service kiosk is an option that is presently only available at Kuala Lumpur International Airport, Kuching, Kota Kinabalu, Kota Bharu, Johor Bahru and Langkawi; from this kiosk passengers can check-in, print bag tags, print boarding pass etc. This option is available between 48 hours and 60 minutes prior to flight departure.
Please visit the Malaysia Airlines Jakarta Office if additional assistance is needed or if there are concerns/queries.
Special Assistance
Malaysia Airlines strives to ensure that all the passengers’ requirements are met thereby enhancing the overall flight experience, that includes providing special assistance services to differently able passengers, expecting mothers, unaccompanied minors etc.
Passengers must notify Malaysia Airlines at the times of booking their tickets if they need to use any special assistance service; some special assistance services may be chargeable.
Please refer to the Malaysia Airlines website for more service information or contact the Malaysia Airlines Office.
Frequently Asked Questions (FAQs) of Malaysia Airlines Jakarta Office
Malaysia Airlines can be contacted by calling the Global Customer Contact Center 1300883000, subsequently passengers can also send queries through the feedback form available on the Malaysia Airlines website.
Refunds for any cancelled tickets/bookings with Malaysia Airlines are subject to the Cancellation Policy and Refund Policy as stipulated by Malaysia Airlines. Please refer to the website www.malaysiaairlines.com for details of the policies or visit/call the Malaysia Airlines Office in Jakarta.
Items such as Lithium Batteries, knives, toy weapons, flammable liquids etc., are not permitted on Malaysia Airlines flight. For a comprehensive list of all the restricted items please check the Malaysia Airlines website or contact the Malaysia Airlines Office.
Malaysia Airlines is the national carrier of Malaysia, offering flights to numerous destinations within Malaysia and around the world. A list of the routes that Malaysia Airlines connects can be found from the Malaysia Airlines website or by contacting the Malaysia Airlines Office.
Yes! Malaysia Airlines does have multiple flight to/from U.S.A.; please check the Malaysia Airlines website or contact the Malaysia Airlines Office for airports and routes that Malaysia Airlines fly to.