Travelers would need to keep track of essential information such as airport terminal, free baggage allowance, flight status, special assistance services, inflight wifi, on board dining, seat upgrades, airport transfers, etc. The details provided in this segment can be used for reference by travelers as they plan a future flight or prepare for an upcoming flight which may be arriving at or departing from the EVA Air Hong Kong International Airport Terminal. These details are for the convenience and comfort of travelers opting to fly with EVA Air.
Details of EVA Air Hong Kong Airport
The Eva Air HKG Terminal is 1, at Hong Kong International Airport.
| Airport Name | Hong Kong International Airport |
| EVA Air Hong Kong Airport Address | 1 Sky Plaza Rd, Chek Lap Kok, Hong Kong |
| Airport Code | HKG |
| EVA Air Hong Kong Airport Contact Number | +852 2181 8888 |
| EVA Air HKG Terminal | Terminal 1 |
| Working Hours | 24 hours |
| Official Website | https://www.evaair.com |
| YouTube | youtube.com/@EVAAirNorthAmerica |
| facebook.com/evaairwayscorpen | |
| twitter.com/EVAAirUS | |
| instagram.com/evaairways/ |
Services provided by EVA Air at Hong Kong Airport HKG Terminal
At the Office of Eva Air Hong Kong Terminal, passengers can avail themselves of the following services / amenities:
| Flight Ticket Booking and Cancellation | Ticket Rescheduling |
| Web / Online Check-in | Airport Counter Check-in |
| Kiosk Check-in | Airport and In-Flight Wifi |
| Unaccompanied Minor | Travel with Pets or Animals |
| Baggage Allowance | Duty-free Allowance |
| Flight Information | Airport Lounges |
| Visa-related Information | Pet Relief Area |
| Missing Luggage | Immigration Services |
| First Class and Business Class Seats Enquiries | Economy Class Seat Enquiries |
| Privilege Club | Delayed Flights |
| Transit Information | Privilege Club |
| Seats Selection and Enquiries | Concierge Services |
| Airport Facilities | In-Flight Entertainment |
Booking
The personnel on duty at the office of EVA Air terminal at Hong Kong international airport can be requested for assistance when making flight bookings; subsequently, persons / groups can make flight reservations by themselves on the EVA Air website and mobile app.
Cancellation & Refund
Requests for cancellations and / or refunds of tickets purchased from a third party travel website / agency / agent will not be entertained at the EVA Air office. All cancellations and refunds are conditional to the fare rules outlined by the airline’s policies.
Manage Booking
Passengers who need help with managing their reservations can request for help from the staff at the EVA Air HKG Airport terminal office. If passengers do not need assistance, they can manage bookings through the airline’s website and mobile application.
Baggage Allowance
A passenger’s fare / ticket class type determines the free baggage allowance; check the printed ticket for details pertaining to free baggage allowance. Passengers can buy additional / extra baggage allowance if their free baggage allowance is insufficient. For more details or assistance contact the office of EVA Air terminal at Hong Kong airport.
Damaged, Lost & Delayed Baggage
The EVA Air baggage service desk personnel must be immediately alerted when faced with lost / damaged / delayed luggage. The airline makes use of a global tracing system to track baggage. Additional enquiries can be made at the EVA Air office or by calling the EVA Air customer service.
Check-in
Check-in must be completed at least 1 hour before the scheduled departure time; passengers may check-in for their respective flights via the online / mobile / web check-in feature on the EVA Air website / mobile application or in person at the EVA Air HKG terminal.
Special Assistance Services
Services such as mobility aids, inflight medical assistance, special care of elderly travelers / unaccompanied minors, etc. can be requested from the airline. For a complete listing of special assistance services offered by the airline, call / visit the office of EVA Air terminal at Hong Kong airport or contact the airline’s customer service.
Inflight WiFi
787, 777-300ER, and A330-300 aircrafts of the EVA Air fleet are wifi enabled; passengers can purchase a wifi pack suiting their need to access browsing on their devices after connecting to the airline’s wifi.
Contact the office of EVA Air terminal at HKG Airport for more details.
Pet Travel Service
Only dogs, cats, and rabbits are allowed for transport on EVA Air flight; pet travel services are subject to EVA Air Pet Policy. Persons are required to make reservations for pet travel at least 48 hours before the scheduled departure of their intended flight. For additional details kindly contact the airline office or call EVA Air customer service.
Airport Lounge
EVA Air passenger can access and use the following lounges at Hong Kong international airport:
- SilverKris Lounge
- SilverKris Lounge First Class
- United Club
- CNAC Lounge
- CNAC VIP LOUNGE
- Dragon Air Lounge
- Hong Kong Airlines VIP Lounge (Club Bauhinia)
- Plaza Premium Lounge
- Plaza Premium Lounge (East Hall)
- THE TRAVELERS LOUNGE
Passengers can view the terms & conditions of access and use on the Star Alliance website or make enquiries at the EVA Air HKG terminal.
Transport To / From Hong Kong International Airport
A multitude of options are available for commuting to and from Hong Kong international airport, such as the metro train, public coach buses, taxis, sharing cabs, etc.; to view details kindly visit the airport’s website or request for help from the airport staff.
Check Worldwide List of Eva Air Offices
Parking
Multiple parking options are offered at HKG airport to accommodate all travelers’ parking needs. Additional information can be read on the Hong Kong airport website and assistance can be requested of the airport staff.
Amenities & Services
A variety of services and amenities are provided at this airport for the convenience and comfort of travelers; services / amenities include, but are not limited to, food and beverage outlets, shopping, wifi, atms, banks, currency exchange, nursing rooms, lounges, etc. More details can be viewed on the airport’s website.
EVA Air Hong Kong Airport Map
Frequently Asked Questions (FAQs) of Eva Air Hong Kong Airport
EVA Air flight operations at Hong Kong airport are managed from Terminal 1, Aisle E.
EVA Air flights arriving at HKG airport are received in Terminal 1.
Terminal 1, Aisle E is used for EVA Air flights departing from Hong Kong Airport.