VivaAerobus Reynosa Office, Mexico

VivaAerobus Office in Reynosa is at Reynosa Airport a.k.a. Reynosa International Airport a.k.a. General Lucio Blanco International Airport. The VivaAerobus Airport Counter inside the airport is the VivaAerobus Reynosa Office. VivaAerobus flights connect Reynosa to Cancun, Guadalajara, Veracruz and Mexico City.

Contact Details of VivaAerobus Reynosa Office

VivaAerobus Reynosa Office Address	Aeropuerto de Reynosa Carretera a Matamoros km. 83 Colonia Almaguer
VivaAerobus Reynosa Office Contact Number	+52 81 82 150 150 [within Mexico] 1866 359 8482 [within U.S.A.]
Working Hours	Monday to Friday: 06:00 to 22:00 Saturdays: 06:00 to 14:00 Sundays: 14:00 to 22:00
Email Address	atencion.clientes@vivaaerobus.com asistenciaequipajes@vivaaerobus.com
Official Website	www.vivaaerobus.com
Online Check In	vivaaerobus.com/es-mx/info/preparate-para-volar/check-in
Check Flight Status	vivaaerobus.com/en-us/flight-status
Official YouTube	youtube.com/channel/UCnfpyluc2VymxpxWpiL9Oaw?app=desktop
Official Facebook	www.facebook.com/VivaAerobus/
Twitter	twitter.com/vivaaerobus
Instagram Account	www.instagram.com/vivaaerobus

Airport Details of VivaAerobus Reynosa Office

Airport Name	General Lucio Blanco International Airport
Airport Code	REX
Address	Carretera a Matamoros 83, Almaguer, 88780 Reynosa, Tamps., Mexico
Contact Number	+52 899 478 7000

VivaAerobus Reynosa Office Address Map

Services Provided by VivaAerobus Reynosa Office

The services offered by VivaAerobus Office in Reynosa are as follows:

Ticket Booking / Rescheduling / Cancellation	Receipts and Refunds
Airport / In-Flight Wi-Fi	In-Flight Meals / Entertainment
Airport Transfers / Transportation	Airport Lounges
Boarding Pass	Premium Economy Class / Economy Class Enquiries
Baggage Allowance / Prepaid Baggage	Animals / Pets Travel
Lost / Delayed Luggage	Visa Information / Immigration Services
Duty-Free Allowance	Seat Selection
Visa on Arrival	Flight Information / Delayed Flights
Check-in Assistance	Unaccompanied Minor Service
In-Flight Duty-Free Products	Airport Facilities
Special Fares / Promotions	Trip Insurance
Special Assistance Services	Doters Frequent Flyer Program

Passengers can request these services and ask for additional assistance from VivaAerobus Office.

Baggage Service

As VivaAerobus is a budget airline the baggage allowance differs from other full-service airlines. The allowances vary with respect to the fare type as shown below:

Call the VivaAerobus Phone Number or visit the VivaAerobus Office to ask for more details and/or charges applicable.

Pet Travel Service

As per the VivaAerobus Pet Policy, the airline allows passengers to travel with their pet(s)/animal companion(s); only domestic cats and dogs are permitted, except for some breeds which are not allowed (list of banned breeds can be found on the VivaAerobus website). The pet(s)/animal companion(s) can fly on board either inside the passenger cabin or in the cargo hold. 

Passengers must ensure they adhere to the following requirements:

Pet In Cabin	Pet In Cargo
Total Weight ≤ 27lbs.[12.5kg], pet/animal companion + kennel/carrier.Linear dimensions (L+W+H) of kennel/carrier ≤ 40 inches (18+14+8 inches).Cats and dogs are permitted within the cabin.Must be at least 8 weeks old at the time of flight.	Total Weight ≤ 99lbs.[45kg], pet/animal companion + kennel/carrier.Linear dimensions (L+W+H) of kennel/carrier ≤ 126 inches.Only dogs are permitted in the cargo hold.Must be at least 16 weeks old at the time of flight.

Service animals/ emotional support animal companions are permitted to travel alongside the passenger at no additional charge, subject to the terms & conditions as defined by VivaAerobus.

The airline must be informed at least 7 days before the intended flight, to request pet travel. Permissions and approvals are subject to availability [only 1 pet/animal companion permitted per passenger]; VivaAerobus permits a total of 11 pet(s)/animal companion(s) per flight [5 inside the cabin and 6 in the cargo hold].

Passengers can review the complete VivaAerobus Pet Policy on the VivaAerobus website, subsequently information can also be requested at the VivaAerobus Office in Reynosa.

Cancellation Service

VivaAerobus passengers can cancel their booking(s)/ticket(s) by calling the VivaAerobus Customer Service Center. Passengers who cancel their booking(s)/ticket(s) within 24 hours of purchase are entitled to a full refund. For booking(s)/ticket(s) cancelled after the 24-hour window, only the TUA fee is refunded. All refunds are subject to the ticket/fare type and VivaAerobus Cancellation Policy.

For more details visit the VivaAerobus Reynosa Office or call the VivaAerobus Contact Number.

Check-in

Passengers can use the online check-in option available to them to check-in for their intended flight or at the airport in-person.

The option for online check-in is available through the VivaAerobus website and VivaAerobus mobile app. Mentioned below are the different segments for online check-in by fare type:

	Domestic Flight	International Flight
Zero	Available from 72 hours up to 1 hour before flight departure.	Available from 24 hours up to 2 hours before flight departure.
Light	Available from 7 hours up to 1 hour before flight departure.	Available from 24 hours up to 2 hours before flight departure.
Extra	Available from 10 days up to 1 hour before flight departure.	Available from 24 hours up to 2 hours before flight departure.
Smart	Available from 10 days up to 1 hour before flight departure.	Available from 24 hours up to 2 hours before flight departure.

At the airport, VivaAerobus counters stop check-in as follows:

• VivaAerobus Domestic: 45 minutes before departure of flight.
• VivaAerobus International: 70 minutes before departure of flight. 

For help and other concerns, contact the VivaAerobus Office.

Special Assistance Service

VivaAerobus offers a series of special assistance services for passengers that may need it. Their services include:

• Wheelchair facility and other mobility aid at no extra cost, at all the airports where VivaAerobus operates.
• Special care of expectant women.
• Respiratory assistance
• Travel with Service Animal/ Emotional support animal companion, free of charge [subject to VivaAerobus Pet Policy].
• Special handling & care of passenger(s) with special medical conditions.

Passengers must submit their request to use special assistance service at the time of making their booking, whether the booking is made online or at the VivaAerobus Office; alternatively, passenger(s) can call the VivaAerobus Customer Service +528182150150.

Viva Aerobus Reynosa Airbus A320

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Frequently Asked Questions (FAQs) of VivaAerobus Reynosa Office