Air China Mainland Office in Shanghai, China

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Shanghai
  • Air China Airline Shanghai Mainland Office Address: No.199, YingBin San Rd, HongQiao International Airport, Shanghai, China
  • Air China Airline Reservation office telephone contact numbers: 86-21-22353767
    • Fax: 86-21-22353787
  • Working hours: 24 Hours
  • Official website: www.airchina.com
  • Check your flight status here: www.airchina.com/flightstatus
  • Air China Airline baggage services telephone contact numbers: 86-21-22353767
  • For baggage inquiries Air China Baggage inquiries
  • Contact information for passenger complaints:
    • E-mail: customer_relations@airchina.com
    • Mailing address: Customer Relationship Center, Product Service Department, Air China Limited, Suite 4004, 4th Floor, No. 16 Tianzhu West Road, Tianzhu Airport Economic Development Zone, Beijing, 101312, P.R. China
    • Complaint Telephone: +86-10-59036666
    • Fax +86-10-95583
    • Business Hours: 8:30 am to 8:00 pm (Beijing Time), Monday to Friday
      • When you call or write us an email, please use only the Chinese and English languages.
  • Near-by Airports: Shanghai Hongqiao International Airport, Shanghai Pudong International Airport, Sunan Shuofang International Airport
  • Attractions in Shanghai: The Bund, Oriental Pearl Tower, Yu Garden

List of Air China Offices

Types of Planes / Air craft available with Air China

  • Airbus A319-100
  • Airbus A320-200 (Deliveries from 2014)
  • Airbus A320neo (Deliveries until 2020)
  • Airbus A321-200
  • Airbus A330-200
  • Airbus A330-300
  • Airbus A350-900
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 747-400
  • Boeing 747-8I
  • Boeing 777-200
  • Boeing 777-300ER
  • Boeing 787-9 (Deliveries from May 2016)
  • Comac C919 (to be announced)

Queries handled by Air China Customer Care

  • Flight Ticket Booking
  • Ticket Ticket Cancellation
  • Flight Ticket Rescheduling
  • Ok to Board
  • Visa Services
  • Online Check-in
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • In-Flight Meals
  • Airport Transfers
  • Missing Luggage
  • Immigration Services
  • Valet Parking
  • Meet and Greet
  • Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • Airport Facilities
  • Delayed Flights
  • Visa on Arrival
  • First Class
  • Business Class
  • Economy Class

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