Vietnam Airlines Sydney Office

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Vietnam Airlines Sydney Office

Vietnam Airlines Sydney Office has 2 locations, the first is the Vietnam Airlines Sydney Head Office / City Office in Market Street and the second is the Vietnam Airlines Airport Office in Sydney Airport a.k.a. Kingsford Smith Airport a.k.a. Mascot Airport. Vietnam Airlines flights [arrivals, departures] operate from Terminal 1 at Sydney Airport. Passengers of Vietnam Airlines can make use of the SkyTeam Lounge located at Pier B in the International Terminal of Sydney Airport.
Mentioned below are all the important contact details for Vietnam Airlines Sydney Office.

Vietnam Airlines City Office AddressVietnam Airlines
Level 25, St. Martin Tower
Suite 25.03, 31 Market Street, Sydney NSW 2000
Vietnam Airlines Airport Office AddressVietnam Airlines
Level 3, International Terminal (T1),
Sydney (Kingsford Smith) Airport,
NSW 2020 
Vietnam Airlines Sydney Contact NumberHead Office / City Office
Reservations/Ticketing: (61-2) 9285 4700  
Fax: (61-2) 9283 9662
Airport Office
Phone: (61-2) 9693 5588
Fax: (61-2) 9693 5599
Working HoursSummer – 07:30 A.M. – 02:00 P.M.
Winter – 06:15 A.M. – 01:00 P.M
Online Check InClick Here
Check Flight Status of Vietnam AirlinesClick Here

Airport Details of Vietnam Airlines Office in Sydney

Airport NameKingsford Smith Airport or Mascot Airport
Airport CodeSYD
AddressSydney NSW 2020, Australia
Contact Number+61 2 9667 9111

Services offered at the Vietnam Airlines Sydney Office

Flight Ticket BookingFlight Ticket Cancellation
Flight Ticket ReschedulingWeb / Online Check-in
Airport Counter Check-inSelf Service Kiosk Check-in
Unaccompanied MinorBaggage Allowance
Duty Free AllowanceIn-Flight Meals
Missing LuggageImmigration Services
Airport / In-Flight Wi-FiSpecial Assistance
In-Flight EntertainmentAirport Facilities
Delayed FlightsVietnam Airlines Codeshare
Promotional FaresAnimals and Pets, P.E.T.C.
Lotus LoungesVNA Holidays
Airport TransfersSports Equipment
Airport TransportationSeats Enquiries and Selection
Vietnam Airlines Mobile AppFlight Information
Airport LoungesVisa Information
Travel InsuranceVietnam Airlines Duty Free
LotusMiles MembershipSkyPriority
SkyTeam CodeshareVisa on Arrival
Transit InformationIn-Flight Duty Free 
Receipts and Refunds

Passengers can request to make use of any of the services at the time of booking; for additional queries call or visit the Vietnam Airlines Sydney Office or check Vietnam Airlines website.

Baggage Service

As per the terms of Vietnam Airlines Baggage Policy, “piece concept” is the method applied to the free baggage allowance on their flights. The free baggage allowance is as follows:

  • Carry-on Allowance:
    • Business/Cloud9: 2 carry-ons are allowed, with a weight of less than equal to 7kg each. Linear Dimension (L+B+H) of each must not exceed 118 centimeters.
    • Economy: 1 carry-on is allowed, of a weight less than equal to 7kg. Linear Dimension (L+B+H) should be less than equal to 115 centimeters.
  • Checked-in Baggage Allowance:
    • Within Asia-
      • Business Class: 30kg; linear dimension must not be more than 158 centimeters.
      • Economy: 20 kg; linear dimension must not be more than 158 centimeters.  
    • Europe, Middle East, Africa, Australia-
      • Business Class: 40 kg; linear dimension must not be more than 158 centimeters.
      • Economy Class: 30 kg; linear dimension must not be more than 158 centimeters.
    • North America, South America-
      • Business Class: 2 pieces of luggage; should be less than equal to 23 kg each and linear dimension must not be more than 158 centimeters.
      • Economy Class: 2 pieces of luggage; should be less than equal to 23 kg each and linear dimension must not be more than 158 centimeters.

All baggage that does not meet Vietnam Airlines standard requirements will be processed at an additional charge; fees and charges are subject to the flight route.

Pet Travel Service

Vietnam Airlines allows its passengers to arrange travel for their pets / animal companions, cats and dogs only, on their flights. The pets / animal companions can travel inside the aircraft cabin alongside the passenger or instead must be processed as checked baggage. The animal carrier/container should not exceed the dimension of 35 x 30 x 20 centimeters. Cat/dog along with their container/carrier must not exceed 6kg in weight and should be at least 10 weeks (approximately 2 and a half months) old at the time of intended flight. Relevant health status certificates are required, and this service must be requested at least 36 hours before the departure of the flight. The P.E.T.C. service is limited to Business Class in Boeing B787 and Airbus A350. This service is chargeable.

Some breeds of cats and dog are not permitted on Vietnam Airlines. If passengers wish to check whether your pet(s)/animal companion(s) qualifies for air travel, and for detailed Vietnam Airlines Pet Policy, please refer to Vietnam Airlines website or visit the Vietnam Airlines Sydney Office or call the Vietnam Airlines Sydney Office Number.

Cancellation Service

Vietnam Airlines tickets can be cancelled within 24 hours from the time of book for a complete refund. Any cancellation after 24 hours from the time of booking is subject to the terms and conditions of the ticket and/or fare type.

For the complete in-depth information regarding Vietnam Airlines Cancellation Policy please call or visit the Vietnam Airlines Sydney Office or check the Vietnam Airlines website.


Vietnam Airlines passengers can check-in for their flight through either of the following smooth and easy methods:

  • Online Check-in: Passengers can either visit Vietnam Airlines website and check-in OR they can download and install the Vietnam Airlines mobile app to their smartphone and check-in through there. This can be done at any point between 24 hours and up to 1 hour before flight departure.
  • Airport Check-in: Passengers must arrive at least 3 hours before their intended flight and proceed to the Vietnam Airlines counter and check-in from there. The counter stops check-in 50 minutes before departure.

Additional informal can be accessed on Vietnam Airlines website, or please call/visit the Vietnam Airlines Sydney Office.

Special Assistance

Disabled passengers, or passengers that require extra care and guidance (due to medical condition) can request Vietnam Airlines to make use of their Special Assistance Service. Vietnam Airlines offers most of its special assistance free of charge; for a comprehensive understanding of Vietnam Airlines Special Assistance visit the Vietnam Airlines website or visit/call the Vietnam Airlines Sydney Office.

Vietnam Airlines Premium Economy{ “@context”: “”, “@type”: “VideoObject”, “name”: “Vietnam Airlines Premium Economy review – Sydney to Ho Chi Minh City”, “description”: “Join me onboard a Vietnam Airlines Airbus A350 flying from Sydney to Ho Chi Minh City in premium economy. The review / trip report includes a tour of the SkyTeam Lounge Sydney, the airport experience, boarding, onboard catering, the seat and more. Vietnam Airlines A350 business class review: coming soon Qantas A380 business class review: I have two Youtube channels: Paul Stewart (aviation travel vlogs): Paul Stewart EXTRA (unedited inflight aviation footage): Check out my Instagram account: @paulstewartaviation ( ) and Facebook: If you enjoy this videos and want to see more, you can send me a donation via Paypal 🙂 0:00 intro 0:30 entering sydney airport and check-in 1:37 SkyTeam Lounge Sydney Airport 3:18 plane spotting 4:02 line up and boarding 4:45 the seats 5:54 amenity kit 6:38 takeoff 7:50 first meal 8:37 inflight entertainment 9:51 second meal 10:31 conclusion and landing #aviation #tripreport #vietnamairlines”, “thumbnailUrl”: “”, “uploadDate”: “2022-12-22T00:00:02Z”, “duration”: “PT12M34S”, “embedUrl”: “”, “interactionCount”: “5946”}

Frequently Asked Questions (FAQs) – Vietnam Airlines Sydney Office

Can children fly alone on Vietnam Airlines?

Vietnam Airlines provides an “Unaccompanied Minor Service” for all their flights, domestic and international. The full information can be found on Vietnam Airlines website or by visiting/calling Vietnam Airlines Sydney Office.

Where can I get the cheapest fare?

Passengers can enroll in the Vietnam Airlines loyalty program – Lotusmiles; they would receive notifications of all the promotional fares and special offers. Alternatively, passengers can also subscribe to the Vietnam Airlines Newsletter to receive updates.

Can the cabin crew speak in English in Vietnam Airlines?

Yes! All of Vietnam Airlines staff and crew are well versed in English.

What should I do if I have lost my luggage?

In case of lost baggage or delayed baggage, please contact the Vietnam Airlines Office / counter at the arrival airport immediately. A Vietnam Airlines representative would happily assist you to locate your baggage. You can also track your luggage on Vietnam Airlines website.