The Turkish Airlines Office in Uganda has 3 locations: Turkish Airlines Kampala Office a.k.a. Turkish Airlines Kampala City Office, Turkish Airlines Entebbe Airport Office and Turkish Airlines Entebbe Cargo Office. The Turkish Airlines Airport Office and Turkish Airlines Cargo Office are situated within Entebbe International Airport and the Turkish Airlines City Office is located inside Ruth Towers in Kampala. Passengers of Turkish Airlines can make use of the Star Alliance partner airport lounge: Karibuni Lounge located at the departures’ concourse near the gates.
Contact Details of Turkish Airlines Entebbe Office
| Turkish Airlines Uganda Office Address | Passenger Terminal Building, 2nd Floor, Entebbe International Airport |
| Contact Number | Telephone: 00256 778 634 842 / 00256 761 444 848 Fax: 00256 414 322261 |
| Working Hours | 10:00 P.M. to 06:00 A.M. |
| Turkish Airlines Official Website | www.turkishairlines.com/ |
| Email Address | ebbops@thy.com |
| Online Boarding | www.turkishairlines.com/en-int/any-questions/check-in/ |
| Check Flight Status | www.turkishairlines.com/en-int/flights/flight-status/ |
| Youtube | www.youtube.com/TURKISHAIRLINES |
| twitter.com/turkishairlines | |
| www.facebook.com/TurkishAirlines/ | |
| www.instagram.com/turkishairlines/ |
Airport Details of Turkish Airlines Uganda Office
| Airport Name | Entebbe International Airport |
| Airport Code | EBB |
| Address | 14 Kitaasa Rd, Entebbe, Uganda |
| Contact Number | +256 760 664352 |
Turkish Airlines Uganda Office Map
Services Provided by Turkish Airlines Uganda Office
Turkish Airlines provides many services at the Turkish Airlines Kampala Office and the Turkish Airlines Entebbe Office.
| Flight Ticket Booking / Cancellation / Rescheduling | Airport Facilities |
| Check-in Assistance | Delayed Flights |
| Unaccompanied Minor | Transit Information |
| Baggage Allowance | In-Flight Duty Free |
| Duty Free Allowance | Turkish Airlines Codeshare |
| Flight Information | Turkish Airlines Duty Free |
| Airport Lounges | Promotional Fares |
| Visa Information | Special Assistance Services |
| In-Flight Meals | Turkish Airlines Mobile App |
| Airport Transfers | Visa on Arrival |
| Sports Equipment | Animals and Pets |
| Airport Transportation | Turkish Airlines Lounges |
| Seats Enquiries and Selection | Receipts and Refunds |
| Airport / In-Flight Wi-Fi | Trip Insurance |
| In-Flight Entertainment | Corporate Club |
| Missing Luggage | Concierge Services Programme |
| Immigration Services | Turkish Do & Co |
| Turkish Miles&Smiles |
List of worldwide Turkish Airlines Offices
Guests of Turkish Airlines Uganda Office can request all these services. Passengers can seek additional help or direct their queries to the Turkish Airlines Office in Entebbe or Turkish Airlines Office in Kampala.
Baggage Service
As per the terms of Turkish Airlines Baggage Policy, passengers are allowed the following free baggage allowances:
- Carry-on/Hand Baggage:
| Turkish Airlines Economy Class: 1 piece of baggage weighing ≤ 8kg and linear dimensions (L+W+H) not exceeding 118 centimeters (23+40+55 centimeters)One personal item which has linear dimensions (L+W+H) ≤ 85 centimeters (40+30+15 centimeters) | Turkish Airlines Business Class: 2 pieces of baggage, each weighing ≤ 8kg and linear dimensions (L+W+H) not exceeding 118 centimeters (23+40+55 centimeters)One personal item which has linear dimensions (L+W+H) ≤ 85 centimeters (40+30+15 centimeters) |
- Checked Baggage:
Turkish Airlines processes checked baggage as per the “weight concept” or the “piece concept”; however, each piece of checked baggage must adhere to the following:- Turkish Airlines Economy Class: Each piece must weigh ≤ 23 kg and linear dimensions ≤ 158 centimeters.
- Turkish Airlines Business Class: Each piece must weigh ≤ 32 kg and linear dimensions ≤ 158 centimeters.
| Regions Operating with “Weight Concept” | |
| Zone 1 | Athens, Batumi, Cluj-Napoca, Constanta, Ganja, Nakhchivan, Prishtina, Sarajevo, Skopje, Sofia, Thessaloniki, Varna |
| Zone 2 | Alexandria, Amman, Aqaba, Ashgabat, Baku, Bari, Beirut, Belgrade, Bishek, Bologna, Bucharest, Budapest, Bukhara, Cairo, Catania, Dubrovnik, Dushanbe, Fergana, Graz, Hucendi, Hurghada, Kabul, Krasnodar, Kiev, Malta, Mezar-ı-Şerif, Minsk, Mykolaiv, Naples, Osh, Podgorica, Rome, Rostov-on-Don, Salzburg, Samarkand, Sharm El Sheikhv, Sochi, Tabriz, Tashkent, Tel Aviv, Turkmenbashi, Tivat, Urgenc, Venice, Vienna, Zagreb |
| Zone 3 | Algeria, Amsterdam, Baghdad, Basel, Basra, Berlin, Bremen, Brussels, Chisinau, Cologne, Constantine, Dusseldorf, Erbil, Frankfurt, Friedrichshafen, Geneva, Karlsruhe, Hamburg, Hanover, Karlsruhe, Leipzig, Lyon, Luxembourg, Marseille, Milan, Munich, Najaf, Nice, Nuremberg, Odessa, Oran, Prague, Riga, Rotterdam, Sebha, Strasbourg, Stuttgart, Sulaymaniyah, Tallinn, Tbilisi, Trablus, Tunisia, Ulan Bator, Warsaw, Vilnius, Zurich |
| Zone 4 | Abu Dhabi, Bahrain, Barcelona, Bilbao, Billund, Birmingham, Bordeaux, Boryspil, Copenhagen, Dammam, Denpasar-Bali, Doha, Dubai, Dublin, Edinburgh, Gothenburg, Helsinki, İsfahan, Jeddah, Kharkiv, Kherson, Kuwait, London, Lviv, Madrid, Malaga, Manchester, Mashhad, Medina, Oslo, Paris, Riyadh, Rovaniemi, Santiago de Compostela, Sharjah, Shiraz, Stockholm, Teheran, Toulouse, Ufa, Valencia, Voronezh, Yekaterinburg, Zaporizhia |
| Zone 5 | Bangkok, Beijing, Casablanca, Cebu, Colombo, Dakka, Guangzhou, Hanoi, Hong Kong, İslamabad, Jakarta, Karachi, Kathmandu, Kuala Lumpur, Kazan, Lahore, Lisbon, Male, Manila, Marrakech, Moscow, Mumbai, Muscat, New Delhi, Phuket, Porto, Seoul, Shanghai, Singapore, St. Petersburg, Taipei |
| Regions Operating with “Piece Concept” | |
| Aktau, Abican, Abuja, Addis Ababa, Accra, Almaty, Antananarivo, Asmara, Atlanta, Bamako, Banjul, Bogota, Boston, Buenos Aires, Cancun, Cape Town, Caracas, Cotonou, Conakry, Chicago, Dakar, Dallas, Dar es Salaam, Djibouti, Douala, Durban, Entebbe, Freetown, Hartum, Havana, Houston, Johannesburg, Juba, Kigali, Kilimanjaro, Kinshasa, Lagos, Los Angeles, Luanda, Libreville, Mahe Island, Maputo, Mauritius, Miami, Mogadishu, Mombasa, Montreal, Mexico City, New York, Nairobi, Niamey, Nuxot, Nur-Sultan, Ndjamena, Osaka, Pointe Noire, San Fransisco, Sao Paulo, Seattle, Ouagadougou, Toronto, Turkestan, Tokyo, Washington, Vancouver, Yaounde, Zanzibar | |
Passengers can use the Baggage Calculator on the Turkish Airlines website to find out the precise baggage allowance based on their ticket/fare type.
Contact the Turkish Airlines Office for any baggage-related questions.
Pet Travel Service
Turkish Airlines allows passengers can make reservations for their pet(s)/animal companion(s) to travel with them.
Passengers must adhere to the following:
- Requests for pet(s)/animal companion(s) travel must be submitted at least 6 hours before departure of intended flight.
- Only domestic cats, dogs and birds are permitted inside the passenger cabin.
- Total weight ≤ 8kg; Pet/Animal Companion + Kennel/Carrier
- Linear dimensions(L+W+H) of kennel/carrier ≤ 93 centimeters (40 cm long, 30 cm wide and 23 cm high).
- Kennel/carrier must comfortably fit underneath the seat in front of passenger.
- Pet(s)/animal companion(s) must be at least 10 weeks old at the time of travel.
Service/Guide dogs are permitted free of charge, subject to Turkish Airlines Pet Policy.
Fees for pet travel differ for domestic and international flights; charges are levied subject to weight and destination. A complete breakdown of the prices is available on the Turkish Airlines website. Passengers can review the complete Turkish Airlines Pet Policy on the Turkish Airlines website.
Cancellation Service
Passengers who wish to cancel an existing Turkish Airlines booking/ticket can do so on the Turkish Airlines website or Turkish Airlines App or by calling the Turkish Airlines Customer Care or at the Turkish Airlines Office.
Cancellations charges and refund claims are subject to the fare rules as defined by the Turkish Airlines Cancellation Policy; passengers can review the complete details on the Turkish Airlines website.
Check-in
Passengers of Turkish Airlines can check-in for their intended flight through either of the following:
- Online Check-in: Passengers have the option to use the “online check-in” feature available through the Turkish Airlines website and Turkish Airlines mobile app. Online check-in is available from 24 hours up to 90 minutes before scheduled departure.
- Self-service Kiosk Check-in: Locate a self-service kiosk at the airport of departure, from this kiosk passengers can check-in. For passengers of Turkish Airlines domestic flights this option is available between 12 hours and up to 45 minutes before flight departure. For passengers of Turkish Airlines international flights this option is available between 12 hours and up to 60 minutes before flight is set to depart. (*Note: Groups of up to 8 passengers can check-in at the self-service kiosk with their PNR at a time.)
- Airport Check-in: Passengers must arrive at the airport at least 3 hours before departure for their intended flight. Check-in for Turkish Airlines domestic flights stop 45 minutes prior to departure, and check-in for Turkish Airlines international flights stop 60 minutes prior to departure. (*the airport counters in Caracas, Lagos and Abuja stop check-in 120 minutes prior to departure.)
A table of airports with their respective check-in options is available on the Turkish Airlines website; for assistance call the Turkish Airlines Number or contact the Turkish Airlines Office.
Special Assistance
A variety of special assistance services are offered by Turkish Airlines: wheelchairs and other mobility assistance, special handling of the medically challenged, etc.
Requests for using a special assistance service must be submitted at least 48 hours before departure of intended flight. These requests can be submitted at the Turkish Airlines Office or over a call to Turkish Airlines Customer Care.
Frequently Asked Questions
The primary Turkish Airlines contact number is +90 080005 01565, but passengers can find other country specific contact numbers available on the Turkish Airlines website.
Passengers can check the status of any Turkish Airlines’ flight on the website and mobile app.
As of January 2023, Turkish Airlines connects 49 destinations through its domestic network and 246 destinations in 122 countries worldwide.
Milesu0026Smiles is the name of the loyalty program / frequent flyer program initiated by Turkish Airlines; for information check the Turkish Airlines website.