Southwest Airlines Raleigh-Durham Airport Terminal – RDU

Passengers and travelers will find information here focused on Southwest Airlines, in particular pertaining to the Southwest Airlines Durham International Airport Terminal; the details shared in this segment are essential as they provide the means to contact the airline, correct terminal information and an overview of some essential flight related services and amenities. The particular provided here may be used as a reference / guide whilst preparing for an upcoming Southwest flight or planning a future flight with the airline that would arrive at or depart from Durham International Airport.

Details of Southwest Airlines Durham Airport

The Southwest Airlines Durham Terminal is 1, at Durham International Airport.

Services provided by Southwest Airlines at Durham Airport Terminal RDU

At the Office of Southwest Airlines Durham Terminal, passengers can avail themselves of the following services / amenities:

Booking

Travelers [groups or / and individuals] who are looking to make flight reservations can contact the airport office of Southwest Airlines Durham terminal; the staff on duty offer itinerary solutions on request.

Another means of booking flight tickets is via the Southwest Airlines website and mobile application.

Manage Booking

Passengers can manage their flight reservations with the assistance of the office crew of Southwest Airlines terminal at Durham International Airport; passengers can request to make changes to their itineraries, request flight related services / amenities, etc.

Alternatively, the airline’s mobile app / website also provides passengers access to their bookings through which they make their desired changes / add or remove amenities & services.

Cancellation & Refund

The airline allows passengers to cancel their reservations up to 10 minutes prior to a flight’s scheduled time of departure. 

Cancellation of Business Select and Anytime ticket reservations are eligible to 100% refund on the original mode of payment; when canceling Wanna Get Away+ and Wanna Get Away ticket bookings, passengers will be accorded a refund in the form of flight credits which may be used to book a future flight with the airline.

Travelers should know that requests for cancellations / refunds of tickets issued by 3rd party travel agencies / agents / sites will not be entertained at the  Southwest Airlines Durham terminal airport office.

Baggage Allowance

As per the Southwest Airlines Baggage Policy;

• 1 piece of carry-on luggage and 1 personal item are permitted to each ticket holder; the carry-on must not exceed the dimensions of 24+16+10 inches [L+W+H] and the personal item must be within the dimensions of 16.25+13.5+8 inches [L+W+H].
• Up to 2 pieces of checked baggage per ticketed passenger, not exceeding dimensions of 62 linear inches and weighing less than equal to 50 lbs per piece of checked baggage. A fee of $75 per additional checked baggage.

Active-duty U.S. Military Personnel with a current, valid military ID are an exception to this rule and are granted up to 2 pieces of checked baggage weighing up to 100 lbs each with per checked baggage having linear dimensions of up to 80 inches.

For a detailed account of the airline’s baggage policy and / or other baggage related query, kindly contact the office of Southwest Airlines terminal at Durham International Airport.

Flight Status

To obtain flight status updates, passengers can choose to call the office of Southwest Airlines Durham terminal or check it for themselves through the airline’s mobile application and website [https://www.southwest.com/air/flight-status/].

Check-in

Passengers have access to the online / mobile / web check-in option via the Southwest.com® or the Southwest® app, this is available from 24 hours up to 1 hour before a flight’s scheduled time of departure.

Passengers may even opt to check-in at the Southwest Airlines terminal at Durham airport counter; check-in at the airport counter stops 60 minutes before a flight’s scheduled departure time.

Special Assistance Services

Southwest offers multiple special assistance services in aid of travelers with sensory / physical impairments, special needs and other medical conditions.

The special assistance services provided by the airline include, but are not limited to, wheelchair and mobility aid, inflight medical assistance, Skycap, 

Special assistance service(s) can be availed on request while making flight reservations on the airline’s website / mobile application or at the office of Southwest Airlines Durham terminal; special assistance services can also be requested at any point after making the booking.

It is recommended to request special assistance service(s) at least 48 to 24 hours before the departure of the intended flight.

Pet Travel Service

Small dogs and cats are permitted to be transported only on the domestic flight routes within the U.S.A. operated by the airline; pet(s) / animal companion(s) are not allowed to be transported to / from Hawaii to / from other states of the United States of America, only permitted on flights between the Hawaiian Islands.

The fare for pet travel is $95 per carrier for each one-way flight and $35 between Hawaiian Islands per carrier for each one-way flight; pet(s) / animal companion(s) must be brought in carriers / kennels. The airline only permits the transport of pet(s) / animal companion(s) in the passengers cabin, the airline does not permit the transport of pet(s) / animal companion(s) in the aircraft cargo hold.

Pet travel services are not offered on international flights operated by the airline. Reservations for pet travel can be made by calling 1-800-4-359-7929 or contacting the Southwest Airlines terminal at Durham airport office.

Kindly note that the pet travel services are subject to availability and are conditional to the Southwest Airlines Pet Policy and the laws regulating the transport of animals at the airport of departure and destination.

Inflight WiFi

While all flights operated by the airline offer an inflight entertainment portal for the perusal of its passengers, only some aircrafts of the Southwest Airlines fleet are wifi enabled.

On flights where wifi connectivity is available, passengers would need to pay $8 per device they wish to use to access the internet [free of cost to A-List Preferred Members].

For more information visit the airline’s website or contact the Southwest Airlines Durham terminal airport office.

Lost / Delayed / Damaged Baggage

The airline is liable to pay up to $3800 per passenger for compensation in case of damaged / lost / delayed luggage; incidents of damaged / delayed / lost baggage must be reported in person to an airline’s representative within 4 hours of arriving at the destination airport.

Additional details and / or assistance can be asked from the representatives at the Southwest Airlines terminal at Durham Airport.

Airport Lounge 

The airline does not operate lounges at any airport, however passengers can choose from the multiple options for food & beverages, shopping, reDurhamation, etc. which have been made available at the Durham International Airport.

Requests for more information can be directed to personnel at the Southwest Airlines Durham terminal.

Car Rental at Durham International Airport

Passengers arriving at Durham airport will be pleased to know that for their convenience the airport has authorized 11 rental car agencies to provide pick-up and drop services to their off-airport location.

Travelers will be able to hire cars from any of the 11 RCCs, befitting their budget and personal preference.

For more information, visit the airport’s official website.

Parking at Durham International Airport

Travelers / visitors will find parking facilities have been made available at Durham International Airport to accommodate all parking needs. Long-term and short-term parking and accessible parking have been provided.

Travelers /  visitors may even avail the option of booking airport parking in advance via the airport’s website.

Additional information or / and help can be requested from the airport staff.

Amenities & Services at Durham Airport

The Durham International Airport provides a variety of services and amenities to ensure that all travelers / visitors are provided with a comfortable, memorable and an overall pleasant airport experience;

• Restaurants, Food & Beverages
• Newsstands
• Retail Shops
• Duty Free Shops
• Lounges
• Airport Police
• Lost and Found
• Medical and First Aid
• Nursing Station
• Financial Services
• Durham Art Program

More details can be found on the airport’s website or / and requested from the airport staff.

Southwest Airlines Durham Airport Map

Frequently Asked Questions (FAQs) of Southwest Airlines Durham Airport