The Saudi Airlines Office in Frankfurt is located at Friedensstrasse in Frankfurt. The Saudi Airlines Frankfurt Office is approximately 20 minutes’ drive from Frankfurt Airport / Frankfurt International Airport. Saudia flights from Frankfurt connect to Riyadh and Jeddah in K.S.A. While there is no dedicated Saudia Airport Lounge, passengers of Saudi Airlines can use the Priority Lounge at Frankfurt Airport, situated near Gates E5-E9, Concourse E, Airside – Level 3, in Frankfurt Airport.
Contact Details of Saudi Airlines Frankfurt Office
| Saudi Airlines Frankfurt Office Address | Friedensstraße 6, 60311 Frankfurt am Main, Germany |
| Saudi Airlines Frankfurt Office Contact Number | Reservation Tel.+491803698888 Cargo Tel.: +4969 8700461-48 Airport Services: +4969 (0)69 47291 |
| Working Hours | Everyday, 9 am–5 pm |
| Official Website | www.saudia.com |
| Online Check-in | saudia.com/travel-with-saudia/manage/web-check-in |
| Flight Schedule | saudia.com/travel-with-saudia/book-with-us/flight-schedule |
| Baggage Claim Form | saudiairlines.com/baggage-claim |
| www.facebook.com/SaudiArabianAirlines | |
| twitter.com/saudi_airlines | |
| YouTube | youtube.com/user/saudiarabianairlines |
| instagram.com/saudi_airlines/ |
Airport Details of Saudi Airlines Frankfurt Office
| Airport Name | Frankfurt Airport |
| Airport Code | FRA |
| Address | 60547 Frankfurt, Germany |
| Contact Number | +49 69 6900 |
Saudi Airlines Frankfurt Office Address Map
Services Provided by Saudi Airlines Frankfurt Office
Services available at Saudi Airlines Office in Frankfurt are mentioned below.
| Fare Special offers and promotional deals | Ticket Booking / Cancellation / Rescheduling |
| Alfursan Loyalty Program | Visa/Immigration services |
| Check-in Assistance | First Class, Business Class, Economy Class Enquiries |
| Airport lounges | Airport/In-flight Wi-Fi |
| Baggage allowance | In-flight entertainment, |
| Airport facilities and services | Airport Transfers |
| In-flight meals / entertainment | Ok to Board |
| Missing/Lost/Damaged Luggage | Visa on arrival |
| Delayed/Canceled Flights |
At the Saudia Office in Frankfurt, passengers can request these services and ask for additional assistance.
Baggage Service
The free carry-on/hand baggage and checked baggage allowances are subject to Saudia ticket / fare type as follows:
| Carry-on/Hand Baggage | Checked Baggage | |
| Economy Saver | 1 baggage allowed; weight must be ≤ 7kg. | N/A |
| Economy Basic | 1 baggage allowed; weight ≤ 23kg each. | |
| Economy Flex | 2 baggage allowed; weight ≤ 23kg each. | |
| Business Basic | 1 baggage allowed; weight must be ≤ 9kg. | 1 baggage allowed; weight ≤ 32kg each. |
| Business Flex | 2 baggage allowed; weight must be ≤ 32kg each. | |
| First Flex | ||
| Checked baggage linear dimensions (L+W+H) must be ≤ 62 inches [158 centimeters]; same across all ticket class types. | ||
The following fees are applicable if baggage is exceeding the limits:
| Saudi Airlines International Flights | Saudi Airlines Domestic Flights | |
| Linear Dimensions greater than 158 centimeters [62 inches] up to 205 centimeters [80 inches]. | $100 | 100 SAR |
| Linear Dimensions greater than 205 centimeters [80 inches] up to 300 centimeters [118 inches]. | $167 | 200 SAR |
All baggage that is exceeding linear dimensions(L+W+H) above 300 centimeters [118 inches] and/or weight exceeding 32kg [70lb] are allowed strictly only as cargo.
The Saudi Airlines Baggage Policy is available on the Saudi Airline website; the Saudi Airlines Frankfurt Office can answer all questions about baggage allowance and fees.
Pet Travel Service
Guard dogs, domestic dogs and cats and service dogs for blind/deaf passengers are permitted on Saudia aircrafts. Saudia reserves the right approve/deny pet travel on Saudi Airlines.
Passengers must get approved for pet(s)/animal companion(s) to travel by Saudi Airlines and must keep all necessary paperwork at the ready.
Terms for Pet Travel on Saudi Airlines:
- Domestic cat OR guard dog OR hunting dog OR Seeing-Eye/Hearing dog weight and the weight of the kennel/carrier must be ≤ 5kg
- Linear dimensions (L+W+H) of kennel/carrier ≤ 125 centimeters [50 inches].
- 1 Domestic cat OR guard dog OR hunting dog OR Seeing-Eye/Hearing dog per Kennel/Carrier.
Additional charges may be applicable; contact the Saudi Airlines Office for prices/charges and other concerns.
Cancellation Service
The rules and regulations defined by Saudia Cancellation Policy / Saudi Airlines Cancellation Policy and Saudia Refunds Policy / Saudi Airlines Refunds Policy if any ticket/booking qualifies for cancellation and/or refund.
- Flight bookings/tickets purchased/issued on the Saudi Airlines website/mobile app or Saudi Airlines sales office / Saudi Airlines Ticketing Office / Saudia Sales Office / Saudia Ticketing Office can be canceled by contacting the Saudi Airlines Customer Care Center or Saudi Airlines Office and WhatsApp on +966 9200 22222.
- Ticket(s) purchased with a credit card can only be canceled on the Saudi website / Saudi Airlines website.
- Ticket(s) must have been purchased in cash or check or SADAD or SPAN or VISA or Mastercard, to qualify for refund.
- If payment was in the form of an EMD [Electronic Miscellaneous Document]; refund claims need to be filed online at the Saudi Airlines website.
Passengers can direct questions regarding cancellations and/or refunds to the Saudia Office in Frankfurt.
Check-in
Saudia / Saudi Airlines passengers can check-in for their flight(s) with any of the following options:
| Online Check-in: Passengers can check-in for their Saudia flight through the airline’s website and mobile app; available to passengers between 48 hours and up to 1 hour prior to departure. | Airport Check-in: Saudia check-in desks at the airport close 1 hour prior to departure, therefore it’s highly recommended that passengers arrive at least 3 hours before departure and clear all the necessary security checks. |
Call/visit the Saudi Airlines Frankfurt Office if help is needed regarding check-in.
Special Assistance
Passengers flying by Saudia a.k.a. Saudi Airlines can avail special assistance services at request; they must inform and request service, preferably at the time of booking or at least 72 hours before the departure of the intended flight.
Special assistance services include mobility aid for the paraplegic/quadriplegic and other differently able passengers, special care of pregnant passengers / unaccompanied minors / senior citizen travelers, etc.
Additional charges may be subject to the terms and conditions of Saudi Airlines / Saudia.
The information for special assistance services is available on the Saudia Airlines website, passengers can contact the Saudia Office in Frankfurt as well.
Frequently Asked Questions (FAQs) of Saudi Airlines Frankfurt Office
Saudi Airlines a.k.a. Saudia was formerly known as Saudi Arabian Airlines; they are the one and same.
The Saudia mobile app / Saudi Airlines mobile app is available for download and installation for smartphone/tablet/iPhone/iPad user:
Android Users Click Here
Apple Users Click Here
Passengers can check a Saudi Airlines flights status on the airline website or on the mobile app.
Saudi Airlines passengers can select their in-flight meals at the time of making their booking, alternatively, passengers can select their in-flight meal preferences up to 24 hours before departure of flight. This can be done through the “Manage Booking” section on website/mobile app. Additional charges may be applicable.