The Malaysia Airlines Melbourne Office is situated within the Melbourne International Airport a.k.a. Tullamarine Airport; all of Malaysia Airlines flights operate from Terminal 2. Passengers can request multiple services at the Malaysia Airlines Office, e.g., bookings, cancellations, special assistance etc. Guest(s) of Malaysia Airlines can make use of its partner lounge “Plaza Premium Lounge” at the Melbourne Airport.
Mentioned here are all the vital contact information for Malaysia Airlines Melbourne Office:
| Malaysia Airlines Melbourne Office Address | Malaysia Airlines Terminal 2 Melbourne Airport VIC 3045, Australia |
| Malaysia Airlines Melbourne Contact Number | 132627 [Within Australia] +603 7843 3000 [Outside Australia – Long Distance Call Charges Apply] |
| Working Hours | 24/7, All Week Long |
| Email Address | gccc.reservations@malaysiaairlines.com |
| Official Website | www.malaysiaairlines.com |
| Online Check In | malaysiaairlines.com/hq/en/plan-your-trip/check-in.html |
| Check Flight Status of Malaysia Airlines | digital.malaysiaairlines.com/fs/Search.html |
| Customer Feedback Form | malaysiaairlines.com/my/en/advisory/online-feedback-form.html |
| Official YouTube | www.youtube.com/MalaysiaAirlines |
| Official Facebook | www.facebook.com/malaysiaairlines |
| twitter.com/MAS | |
| Instagram Account | www.instagram.com/malaysiaairlines/ |
Airport Details of Malaysia Airlines Melbourne Office
| Airport Name | Melbourne International Airport |
| Address | Gladstone Park, Victoria 3043, Australia |
| Contact Number | +61 3 9297 1600 |
| Airport Code | MEL |
Malaysia Airlines Melbourne Office Address Map
Services Provided by Malaysia Airlines Melbourne Office
Passengers can make avail of the following services at Malaysia Airlines Melbourne Office:
| Flight Ticket Booking | Flight Ticket Cancellation |
| Flight Ticket Rescheduling | Web Check-in |
| Airport Counter Check-in | Self Service Kiosk Check-in |
| Unaccompanied Minor | Baggage Allowance |
| Duty Free Allowance | Flight Information |
| Missing Luggage | Immigration Services |
| In-Flight Wi-fi | Airport Wi-fi |
| In-Flight Entertainment | In-Flight Duty Free |
| Airport Facilities | Delayed Flights |
| Lounge | Promotional Fares |
| Animals and Pets | Visa Information |
| Airport Lounges | Enrich Program |
| Airport Transfers | Sports Equipment |
| Airport Transportation | Seats Enquiries and Selection |
| Malaysia Airlines Mobile App | Visa on Arrival |
| Transit Information | Receipts and Refunds |
| In-Flight Meals | Travel Insurance |
| Oneworld Alliance | Codeshare Partners |
For assistance and/or guidance please call the Malaysia Airlines Melbourne Office Contact Number or visit the Malaysia Airlines Melbourne Office.
Baggage Service
Malaysia Airlines allows free baggage allowances for carry-on and checked baggage as follows:
- Carry-On Baggage:
| Economy Class | Business Class | Business Suite |
| 1 piece of carry-on/hand baggage, weighing less than equal to 7kg. | 2 pieces of carry-on/hand baggage, weighing less than equal to 14kg in total. | 2 pieces of carry-on/hand baggage, weighing less than equal to 14kg in total. |
- Checked Baggage:
The linear dimension [L+W+H] of all checked baggage must be less than equal to 158 centimeters. Baggage that has a linear dimension above 158 centimeters and up to 204 centimeters would be considered as “oversized”, additional charges may be applicable. Baggage that has a linear dimension beyond 204 centimeters would not be allowed as checked baggage.
| Economy Class | Business Class | Business Suite | |
| Weight Concept | Check baggage must not be above 32kg. | Check baggage must not be above 32kg. | Check baggage must not be above 32kg. |
| Piece Concept | Each checked baggage must not be above 23kg. | Each checked baggage must not be above 32kg. | Each checked baggage must not be above 32kg. |
Please refer to the Malaysia Airlines website for the detailed specifications of the Malaysia Airlines Baggage Policy or visit/call the Malaysia Airlines Melbourne Office.
Pet Travel Service
Pets / Animal Companions / Live Animals are not allowed on board Malaysia Airlines flights. Service / guide dogs are permitted for the differently abled on board the aircraft subject to the terms and conditions of Malaysia Airlines.
At the Malaysia Airlines Melbourne Office, passenger(s) can request information for Malaysia Airlines Pet Policy.
Cancellation Service
At the Malaysia Airlines Melbourne Office, passenger(s) make submit request to cancel an existing booking. Cancellation charges are subject to the rules and regulations as stated at the time of booking.
Kindly note that for any booking made on a 3rd party platform or travel agent/agency, passengers must contact them directly to request cancellations.
Please visit the Malaysia Airlines website or contact the Malaysia Airlines Melbourne Office for assistance.
Check-In
Passengers of Malaysia Airlines can check-in for their flights through any of the following ways:
- Online Check-in: Passengers of Malaysia Airlines can check-in for their flights either through Malaysia Airlines website or Malaysia Airlines mobile app; they can do this at least 48 hours and up to 90 minutes before flight departure.
- Counter Check-In: Passengers must arrive at the airport at least hours before the flight is set to take off and head to the check-ion counter. They can check-in at the counter at least 120 – 90 minutes before departure of their intended flight.
- Self-Service Kiosk: The Self-Service Kiosk service is limited to a few airports at present: Kuala Lumpur International Airport, Kuching, Kota Kinabalu, Kota Bharu, Johor Bahru and Langkawi. The kiosk allows passenger(s) check-in, choose preferred seat, print bag-tag(s) and boarding pass on the spot at the airport. Passenger(s) can make use of the self-service kiosk to check-in between 48 hours and up to 60 minutes before the flight is set to depart.
Please contact the Malaysia Airlines Melbourne Office for any concerns and queries.
Special Assistance
Malaysia Airlines has some special assistance services which they offer to its passengers that require extra care and/or attention either because of their medical conditions or personal situation. Passengers can request mobility assistance, senior citizen aid, unaccompanied minors care etc.
Passengers must place their request at the time of booking their flight or at least 48 hours before the departure of their intended flight, so that Malaysia Airlines can make the relevant arrangements.Malaysia Airlines Special Assistance Service is subject to the policies as outlines by Malaysia Airlines, to check for and/or request special assistance please contact the Malaysia Airlines Melbourne Ticketing Office or refer to the Malaysia Airlines official website.
Malaysia Airlines Economy Class Airbus A330 Melbourne
https://youtube.com/watch?v=6g_-64mJf7s&feature=shares{ “@context”: “http://schema.org”, “@type”: “VideoObject”, “name”: “TripReport | Malaysia Airlines (Economy Class) | Airbus A330 | Kuala Lumpur (KUL) – Melbourne (MEL)”, “description”: “Hi ladies and gentlemen, Aaron is here! Welcome to another aviation trip report. After arriving in Kuala Lumpur from Bintulu onboard Malaysia Airlines’ Boeing 737, I now proceed to the international transit to catch a connecting Malaysia Airlines flight to Melbourne, Australia. So sit back and enjoy our overnight flight to Australia! — Flight Details — Date: July 11, 2019 Airline: Malaysia Airlines Aircraft: Airbus A330-300 Registration: 9M-MTL Flight no.: MH149 Departure: Kuala Lumpur (KUL) Time of departure: 2237 K.Lumpur local time Arrival: Melbourne (MEL) Time of arrival: 0735 Melbourne local time Flight duration: 7 hours 0:00 — KLIA tour 19:09 — Boarding 20:14 – My seat 21:52 – Pushback, taxi and more seat features 24:46 — Takeoff 27:29 – Meal service 28:59 — Inflight entertainment 32:33 — Lavatory 33:10 — Seat pocket contents 33:57 — Movie and nap time 34:37 — Breakfast 34:58 — Flight 36:01 — Descent and approach 39:56 — Landing 42:42 — Taxiing to remote stand 45:41 — Disembarkation and arrival #MalaysiaAirlines #KLIA #TullamarineAirport #A330 #TripReport Recording device: iPhone XR”, “thumbnailUrl”: “https://i.ytimg.com/vi/6g_-64mJf7s/default.jpg”, “uploadDate”: “2020-11-27T19:20:49Z”, “duration”: “PT51M12S”, “embedUrl”: “https://www.youtube.com/embed/6g_-64mJf7s”, “interactionCount”: “65405”}Frequently Asked Questions (FAQs) of Malaysia Airlines Melbourne Office
Malaysia Airlines has a ticketing office within Melbourne Airport, passengers can also call the Malaysia Airlines Customer Contact Center: 132627 [Within Australia] | +603 7843 3000 [Outside Australia – Long Distance Call Charges Apply]
The Malaysia Airlines Head Office is located at Sepang, Selangor in Malaysia, the exact address is as follows:
Malaysia Airlines Berhad, 1st Floor, Administration Building, South Support Zone, KLIA, 64000 Sepang, Selangor, Malaysia.
Malaysia Airlines has its main hub set up at Kuala Lumpur International Airport.
Passengers can pre-order meals for their upcoming flights according to their preference [standard or special diet]. They can do this through Malaysia Airlines website or mobile app at the time of booking or between 30 days and up to 24 hours before the departure of their intended flight.
Malaysia Airlines does not permit the change of name and the tickets are non-transferable. For a change of name, the existing booking must be completely cancelled and a fresh/new one must be made. This can be done on the Malaysia Airlines website or by contacting the Malaysia Airlines Office / Malaysia Airlines Contact Number.