The Malaysia Airlines Office in Dhaka is located approximately 35 minutes’ drive away from Hazrat Shahjalal International Airport, formerly known as Zia International Airport. At the Malaysia Airlines Dhaka Office, travelers can request for a variety of flight-related services which are all mentioned on this page. As of January 2023, Malaysia Airlines connects 29 destinations through its domestic network and 43 destinations in 22 countries through its international network; Malaysia Airlines flights from Dhaka in Bangladesh connect to Kuala Lumpur in Malaysia.
Contact Details of Malaysia Airlines Dhaka Office
Malaysia Airlines Dhaka Office Address | Concord Modhumoti Plaza, 5th Floor, Plot: 11, Road: 11, Block: G, Banani C/A Dhaka, 1213, Bangladesh |
Malaysia Airlines Dhaka Office Contact Number | +880 1844-509185 |
Working Hours | 10 am–5:30 pm Fridays & Saturdays Closed |
Email Address | enrich@malaysiaairlines.com |
Official Website | www.malaysiaairlines.com |
Online Check In | Check Here |
Flight Schedule | Click Here |
Offical Youtube | Click Here |
Official Facebook | Click Here |
Click Here | |
Instagram Account | Click Here |
Airport Details of Malaysia Airlines Dhaka Office
Airport Name | Hazrat Shahjalal International Airport |
Airport Code | DAC |
Address | Airport – Dakshinkhan Rd, Dhaka 1229, Bangladesh |
Contact Number | +880 2-7911042 |
Malaysia Airlines Dhaka Office Address Map
Services Provided by Malaysia Airlines Dhaka Office
Passengers can seek assistance for the following services at the Malaysia Airlines Dhaka Office:
Flight Ticket Booking / Cancellation / Rescheduling | Missing Luggage |
Web/Airport/ Self Service Kiosk Check-in | Immigration Services |
Unaccompanied Minor | Airport/In-Flight Wi-fi |
Baggage Allowance | In-Flight Entertainment/Meals |
Sports Equipment | In-Flight Duty Free |
Duty Free Allowance | Airport Facilities |
Flight Information | Delayed Flights |
Visa Information | Promotional Fares |
Airport Transfers / Transportation | Animals and Pets |
Seats Enquiries and Selection | Oneworld Alliance |
Malaysia Airlines Mobile App | Receipts and Refunds |
Visa on Arrival | Travel Insurance |
Transit Information | Codeshare Partners |
Airport Lounges |
Passengers can call the Malaysia Airlines Customer Service for queries or to request service for an existing booking.
Baggage Service
The free baggage allowance provided to Malaysia Airlines passengers is as follows:
Economy Class | Business Class | Business Suite | |
Carry-on/Hand Baggage | 1 baggage permitted; weight ≤ 7 kg [15lbs] | Up to 2 baggage permitted; weight ≤ 14 kg [31lbs] in total. | |
Checked Baggage | Linear Dimensions(L+W+H) must be ≤ 158 centimeters / 62 inches. | ||
The free checked baggage allowance differs based on the ticket/fare class and destination/route; free baggage allowance is mentioned on the flight ticket. |
As per the Malaysia Airlines Baggage Policy, passengers must make note of the following:
- Checked baggage by “Piece Concept”:
- Business Class / Business Suite: Each checked baggage must weigh ≤ 32 kg [70lbs]
- Economy Class: Each checked baggage must weigh ≤ 23 kg [50lbs].
- Checked baggage by “Weight Concept”: Each checked baggage must weigh ≤ 32 kg [70lbs].
- Baggage with Linear Dimensions (L+W+H) greater than 158 centimeters and ≤ 204 centimeters is regarded as “oversized”.
- Baggage with Linear Dimensions (L+W+H) greater than 204 centimeters will not be accepted as carry-on/hand luggage or checked baggage.
Travelers can request more details at the Malaysia Airlines Office in Dhaka; the entire Malaysia Airlines Baggage Policy can be reviewed on the Malaysia Airlines website.
Pet Travel Service
Malaysia Airlines does not allow animals to travel within the passenger cabins on board their aircrafts; only service/guide dogs for the deaf and/or blind passengers are allowed subject to terms and conditions. Domestic dogs, cats and fish can travel as “special excess baggage” stored in the cargo hold subject to Malaysia Airlines Pet Policy.
Passengers must submit a request and inform the airline, preferably at the time of booking.
Travelers can read the airline’s pet policy on the Malaysia Airlines website; for any other pet travel related information contact the Malaysia Airlines Office.
Cancellation Service
Passengers with an existing booking/ticket for a Malaysia Airlines flight can request cancellations at the Malaysia Airlines Dhaka Office, in case of change of plan; cancellation charges / penalties and refund claims are subject to the rules and regulations of Malaysia Airlines Cancellation Policy.
Malaysia Airlines ticket cancellations can be requested by calling or visiting the Malaysia Airlines Office in Dhaka.
For any concerns regarding cancellation policy, penalties etc., kindly contact the Malaysia Airlines Office or call the Malaysia Airlines Office Number.
Check-In
Passengers of Malaysia Airlines can check-in for a flight with one of the following:
- Online Check-in: Passengers can use this option through the Malaysia Airlines website and the Malaysia Airlines mobile app; available between 48 hours and 90 minutes prior to a scheduled departure.
- Self-service Kiosk Check-in: Presently only available at Kuala Lumpur International Airport, Kuching, Kota Kinabalu, Kota Bharu, Johor Bahru and Langkawi. Passengers can check-in from the self-service kiosks till 90 minutes before a flight is set to depart.
- Airport Check-in: Passengers must ensure to arrive at least 3 hours early, ahead of their flight’s departure time and clear all necessary security checks. The check-in at the airport counter stops 90 minutes before a scheduled departure.
Travelers in need of additional help can visit the Malaysia Airlines Dhaka Office.
Special Assistance
Travelers in need of special assistance service(s) can contact Malaysia Airlines and inquire about the same. Malaysia Airlines Special Assistance Services include mobility aid for the paraplegic/quadriplegic and other differently abled passengers, special care & handling for unaccompanied minor(s)/ pregnant traveler(s)/senior citizen(s), etc.The passengers who require any special assistance service should notify Malaysia Airlines and submit a request to use special assistance service(s), preferably at the time of booking their flight or at least 48 hours before departure of the intended flight. Some special assistance service(s) may be chargeable depending on the sector; contact the Malaysia Airlines Office in Dhaka for details.
Traveling From Kuala Lumpur to Dhaka by Malaysian Airlines 2022
Frequently Asked Questions (FAQs) of Malaysia Airlines Dhaka Office
Malaysia Airlines in Dhaka can be contacted on +880 1844509185.
The Malaysia Airlines Office in Dhaka does not have a dedicated email address, but passengers can direct emails about reservations to gccc.reservations@malaysiaairlines.com and Enrich program queries can be sent to enrich@malaysiaairlines.com
The PNR status can be reviewed under the “Manage Booking” section of Malaysia Airlines website/mobile app.
The Malaysia Airlines mobile application is available for Android Smartphones and Tablets and Apple iPhones and iPads.
Android Users Click Here
Apple Users Click Here
Malaysia Airlines is also known as MH Airline.