Malaysia Airlines Hong Kong Office

The Malaysia Airlines Office in Hong Kong is located on Level 5 in Terminal 1 at Hong Kong International Airport. Passengers can seek assistance and request a range of services at the Malaysia Airlines Hong Kong Office. There is no dedicated Malaysia Airlines Airport Lounge at Hong Kong Airport however, passengers can make use of partner lounge – Plaza Premium Lounge [Near Gate 1 Terminal 1, International Departures (08:00A.M. to 11:30P.M.) & Near Gate 35, Terminal 1, International Departures (11:00P.M. to 08:00A.M.)]. Malaysia Airlines connects Hong Kong to Kuala Lumpur from Hong Kong Airport.

Contact Details of Malaysia Airlines Hong Kong Office

Malaysia Airlines Hong Kong Office Address	Terminal 1, Level 5, 1 Sky Plaza Road Hong Kong International Airport Lantau, Hong Kong
Malaysia Airlines Hong Kong Contact Number	Reservations: +852 3001 0026 General Enquiries: +852 3902 9000
Working Hours	24/7; All week long
Email Address	gccc.reservations@malaysiaairlines.com
Official Website	www.malaysiaairlines.com
Online Check In	Click Here
Check Flight Status of Malaysia Airlines	Click Here
Customer Feedback Form	Click Here
Official YouTube	www.youtube.com/MalaysiaAirlines
Official Facebook	www.facebook.com/malaysiaairlines
Twitter	twitter.com/MAS
Instagram Account	www.instagram.com/malaysiaairlines/

Airport Details of Malaysia Airlines Hong Kong Office

Airport Name	Hong Kong International Airport
Address	1 Sky Plaza Rd, Chek Lap Kok, Hong Kong
Contact Number	+852 2181 8888
Airport Code	HKG

Malaysia Airlines Hong Kong Office Map

Services Provided by Malaysia Airlines Hong Kong Office

Passengers can seek assistance for the following services at the Malaysia Airlines Hong Kong Office:

Flight Ticket Booking / Cancellation / Rescheduling	Missing Luggage
Web/Airport/ Self Service Kiosk Check-in	Immigration Services
Unaccompanied Minor	Airport/In-Flight Wi-fi
Baggage Allowance	In-Flight Entertainment/Meals
Sports Equipment	In-Flight Duty Free
Duty Free Allowance	Airport Facilities
Flight Information	Delayed Flights
Visa Information	Promotional Fares
Airport Transfers/Transportation	Animals and Pets
Seats Enquiries and Selection	Oneworld Alliance
Malaysia Airlines Mobile App	Transit Information
Visa on Arrival	Receipts and Refunds
Codeshare Partners	Travel Insurance
Airport Lounges

Queries and concerns can be resolved by contacting the Malaysia Airlines Office or by calling the Malaysia Airlines Customer Service.

Baggage Service

As per the Malaysia Airlines Baggage Policy, free baggage allowance given to passengers is as follows:

• Linear Dimensions(L+W+H) of baggage must be less than equal to 158 centimeters / 62 inches.
• Weight of baggage must be less than equal to 32kg [70lb].

For baggage that exceeds the preset limits stated by Malaysia Airlines, additional charges will be levied.

Detailed specifics can be requested at the Malaysia Airlines Hong Kong Office; the complete Malaysia Airlines Baggage Policy can be reviewed on the Malaysia Airlines website. 

Pet Travel Service

As per the Malaysia Airlines Pet Policy, only service/guide dogs for deaf and/or blind passengers are permitted inside the passenger cabin of Malaysia Airlines’ aircrafts. No other live animals are allowed on any of their flights.

Malaysia Airlines must be informed in advance; to make bookings for a passengers’ service/guide dog contact the Malaysia Airlines Office in Hong Kong or call the Malaysia Airlines Hong Kong Contact Number.

Passengers can review the complete pet policy on the Malaysia Airlines website.

Cancellation Service

Passengers who wish to cancel their Malaysia Airlines booking must so by calling or visiting the Malaysia Airlines in Hong Kong; cancellation charges are subject to the rules and conditions as defined by Malaysia Airlines Cancellation Policy.

Kindly contact the Malaysia Airlines Hong Kong Office or call the Malaysia Airlines Number.

Check-In

Passengers can check-in for their flights through the following methods:

Visit the Malaysia Airlines Office in Hong Kong for any additional help.

Special Assistance

Passengers who need special care can request for special assistance service provided by Malaysia Airlines.  The special services include, but are not limited to, mobility aid such as wheelchairs & stretchers, special care for senior citizens and/or unaccompanied minors, etc. 

The passengers requiring any special assistance service must inform Malaysia Airlines at the time of booking their flight. Some special assistance services might be chargeable; contact the Malaysia Airlines Hong Kong Office for precise details.

YT

https://youtube.com/watch?v=Qe7WTIgReLw&feature=shares{ “@context”: “http://schema.org”, “@type”: “VideoObject”, “name”: “[Flight Experience] Malaysia Airlines A330 ECONOMY class Hong Kong to Kuala Lumpur”, “description”: “SHORT review (less than 5 mins): https://www.youtube.com/watch?v=cbQx5WwFPSo FULL Take off clip URL: https://youtu.be/6o2FwzgR9jk SHORT Take off clip URL: https://www.youtube.com/watch?v=_l8M644EAAs FULL Landing clip: https://youtu.be/hl5cOt7LN20 SHORT Landing clip: https://www.youtube.com/watch?v=2Zy1n57yq84&t=9s WELCOME to my first flight review in 2017. On 9th January, I flew Malaysia Airlines MH73 service from Hong Kong (HKG) to Kuala Lumpur (KUL). The operating aircraft was an Airbus A330-300. As I am a Oneworld Sapphire member, I have access to priority check-in, priority boarding and access to the lounges in HKG. My comment to the lounges I visited: The Qantas HK lounge was spacious and quiet in the noon. The staff were friendly and happy to help. Since Japan Airlines recommends the Qantas HK lounge to their premium customers, a lot of food was in Japanese style, this included Japanese curry, miso soup and teriyaki chicken. They were all tasty. I ordered HK style milk tea at the bar which was good too. The Wing was quite busy and I had trouble finding a seat in most areas. I ordered 2 bowls of noodles in the Noddle Bar. Then I had a quick shower before my way to the gate in the new satellite. Qantas HK lounge is full of surprises, so even if you are travelling with Cathay Pacific, I highly recommend the Qantas lounge. It’s next to the immigration (above gate 15). My comment to the flight: I received a warm welcome from the flight attendants, and as soon as I reached my seat, I found myself a pillow, a blanket and a headset. I was surprised by this since it was just a short flight. The flight was (nearly) 100% full, but I still found the cabin spacious and comfortable. The legroom is great (even for a long haul flight), the recline angle is big as well. The screen was not responsive at all. Fortunately, there was a remote controller which was easier to use. There were two lunch options and they were both delicious. The staff were happy to offer me an extra drink along with my lunch. Although the inflight entertainment system is fine for short flights, it might be a bit boring for long flights as the amount of movies were limited. The lavatories were kept clean and neat throughout the flight. Overall, I had a good flight. I would recommend Malaysia Airlines A330-300 economy class to everyone. I would like to try their economy class in A380 and A350. MH73 was downgraded from an A380 to B777, then to B737. MH has recently upgraded to a larger A330-300 which I experienced on the 9th January. MH flies three times a day from KUL to HKG (2x B737 & 1 A330), its Oneworld partner Cathay Pacific flies to KUL four to five times a day with many different aircrafts including the B777-300ER and A330-300. Air Asia and Malindo Air also fly between the cities with their A320 and B737. None of the airlines in Skyteam and Star Alliance fly between the cities. What you’ll see in this clip: – Airports (HKG and KUL) overview – Check-in – Qantas Hong Kong Lounge – Cathay Pacific The Wing Business lounge – Seat features – Inflight entertainment system – Lavatory onboard – Take-off and landing clip – lunch (all options) Some useful information: Airline: Malaysia Airlines (MH) Flight number: MH73 Aircraft type: Airbus A330-300 Aircraft registration number: 9M-MTH Origin: Hong Kong Chek Lap Kok International Airport (HKG / VHHH) Destination: Kuala Lumpur International Airport (KUL / WMKK) Flight date: 09-01-2017 Meal: Lunch (fish with rice or pasta with chicken) Seat: 33A Flight duration: 3 hours and 29 minutes Subscribe for more flight report! Flight report playlist URL: https://www.youtube.com/watch?v=bkRvgj6vKAQ&list=PLP6CeSsl-b2U_fyRRg_b9KczPHbIH9HOO Please subscribe to these FLIGHT REVIEWERS! HKFlyer Flight Reviews: https://www.youtube.com/channel/UCv-8a6kNgrt4BFJreBLBbSg FLIGHT EXAMINOR: https://www.youtube.com/channel/UCRHXR5Je3Wd5skS2vchxqHg Booked future flight include: – Cathay Pacific A330-300 Adelaide to Hong Kong / Hong Kong to Adelaide (economy class) – Cathay Pacific B777-300 / A330-300 Hong Kong to Seoul Incheon / Seoul Incheon to Hong Kong (business and premium economy class) – Japan Airlines B787-8 Hong Kong to Tokyo Narita (economy class) – Malaysia Airlines B737-800 Kuala Lumpur to Hong Kong (economy class) – Qantas A330-300 Tokyo Narita to Melbourne (economy class) – Qantas A330-300 Sydney to Hong Kong (economy class) – Qantas B747-400 Hong Kong to Sydney (economy class) – Qantas B737-800 Adelaide to Sydney / Sydney to Adelaide (economy class) – Qantas B737-800 Melbourne to Adelaide (economy class) Please SUBSCRIBE for more aviation related videos 😀 One World Flyer :D”, “thumbnailUrl”: “https://i.ytimg.com/vi/Qe7WTIgReLw/default.jpg”, “uploadDate”: “2017-01-21T17:22:07Z”, “duration”: “PT24M29S”, “embedUrl”: “https://www.youtube.com/embed/Qe7WTIgReLw”, “interactionCount”: “102357”}

Frequently Asked Questions (FAQs) of Malaysia Airlines Hong Kong Office