Kuwait Airways Islamabad Airport Terminal – ISB

Travelers are often left in a daze caused by confusion and worries due to lack of essential information when planning / preparing for a flight. It may seem like a jigsaw puzzle, where spaces are empty due to lack of details, whether it may be terminal information, flight status, baggage allowance details, inflight wifi / meals / entertainment options, special assistance services, etc. Travelers will find information on this page which is relevant to prepare for an upcoming flight or to plan a future flight, which may be departing from or arriving at Kuwait Airways Islamabad Airport Terminal.

Details of Kuwait Airways Islamabad Airport – ISB

The Kuwait Airways ISB Terminal is 1, at Islamabad International Airport.

Services provided by Kuwait Airways at Islamabad Airport Terminal ISB

At the Office of Kuwait Airways at Islamabad Terminal, passengers can avail themselves of the following services / amenities:

Booking

Individuals / groups can purchase flight tickets themselves via the airline’s website and mobile applications; if travelers need assistance with making reservations, they can request the personnel present at the Kuwait Airways ISB Terminal Office.

Cancellation & Refund

Passengers must make note that requests for cancellations / refunds of tickets issued by 3rd party travel agencies / agents / websites will not be entertained at the office of the Kuwait Airways terminal at ISB international airport. Whether a request is eligible for cancelation / refund depends on the fare rules defined by the Kuwait Airways Cancellation Policy.

Manage Booking

The “Manage Booking” section accessible to the Kuwait Airways mobile app / website offers ease of access to passengers who wish to make changes to their booking or wish to add / remove services and / or amenities. Alternatively, passengers who might need assistance with managing their reservation, can easily ask for help from the representatives on duty at the Kuwait Airways ISB terminal office.

Baggage Allowance

Baggage allowance differs on the basis of ticket / fare class type and flight route; passengers can check the precise baggage allowance on their printed tickets. In case the pre-allotted free baggage allowance should fall insufficient, passengers can purchase extra / additional baggage allowance on the Kuwait Airways website / mobile app or during check-in at the airport counter.

Check-in

Passengers may opt to use any of the following ways to check -in for their flight:

• Mobile / web / online Check-in: This option is available from 24 hours up to 60 minutes before a flight’s scheduled departure time.
• Airport Check-in: Check-in at the airport counter begins 4 hours before and up to 60 minutes before a flight’s scheduled time of departure.

For additional queries regarding check-in, please check the airline’s website or contact the Kuwait Airways customer service.

Special Assistance Services

Many special assistance services are available for the convenience of travelers in need of them; special assistance services include, but are not limited to, mobility assistance, special care of elderly passengers, inflight medical assistance, special dietary meal request, etc. For a completed index for special assistance services please check with the airline’s staff stationed at the office of the Kuwait Airways terminal at ISB international airport.

Inflight WiFi

Inflight wifi is available on select routes; for details regarding wifi access, cost and usage, kindly contact the Kuwait Airways Terminal Office.

Pet Travel Service

Pet travel services are offered by Kuwait Airways, this service conditional to the Kuwait Airways Pet Policy and the animal transport regulations & laws governing the destination airport. Pet(s) / animal companion(s) are not permitted for transport in the passenger cabin and must be stored in the aircraft hold. The pet travel service is chargeable as follows:

Standard Pet Travel Service Charge 

Pet Travel Service Charge for Overweight and Oversized pet(s) / animal companion(s)

For comprehensive details kindly check the airline’s website or request for help from the representatives on duty at the office of the Kuwait Airways terminal at ISB Airport.

Airport Lounge

While Islamabad airport does not have a dedicated Kuwait Airways airport lounge, as a SkyTeam member airline, Kuwait Airways passengers enjoy the perks of availing access and use of lounges of other SkyTeam member airline lounges:

• Delta Sky Club at Terminal 4
• Galleries Lounge, Immediately after TSA access point and Duty Free shop in Terminal 7
• Delta Sky Club at Terminal 2
• Air France Lounge at ISB Terminal 1 , after TSA security by gate 1
• KAL Lounge at Terminal 1 Near Gate 3
• Plaza Premium Lounge at Terminal 4, beyond the TSA checkpoint, in the A-Concourse and above boarding gates A4 and A5
• Virgin Atlantic Clubhouse at Terminal 4, A-Concourse, Above Gate A4/A5

For the terms of access and usage kindly contact the Kuwait Airways ISB terminal crew or refer to the airline’s website or the SkyTeam website.

Car Rental at Islamabad International Airport

The arrivals area of all terminals at Islamabad airport has been outfitted with car rental agency counters and / or courtesy phones for the convenience of travelers; persons in need of hiring a vehicle can make arrangements by contacting the car rental companies by contacting them via the courtesy phones or contact the agency representatives at the counters.

Parking at Islamabad International Airport

Options for parking have been made available at ISB Airport to satisfactorily accommodate the parking needs of all persons driving to the airport. Advance booking of parking is a feature available via the ISB Airport website; the Easy AirTrain is available for easy commuting between the parking lots and all terminals.

Amenities & Services at Islamabad International Airport

To ensure that all travelers arriving at / departing from ISB airport have a stress free and comfortable airport experience, a wide range of services and amenities have been provided:

• Airport Information
• ATM
• Baggage Storage
• Charging Station
• Currency Exchange
• Ground Transportation
• Lounges
• Medical Office
• Nursing Suites
• Restrooms
• Service Animal & Pet Relief
• Worship Spaces
• Restaurants
• Books & Magazines
• Convenience Shopping
• Duty Free
• Electronics
• Fashion & Accessories
• Florist
• Gifts & Souvenirs
• Spirits & Wine
• Travel Essentials

Additional information can be viewed on the ISB Airport website and assistance also be requested from the airport staff.

List of Worldwide Kuwait Airways Offices

Kuwait Airways Islamabad Airport Map

Frequently Asked Questions (FAQs) of Kuwait Airways Islamabad Airport – ISB