KLM Airlines Jomo Kenyatta Airport Terminal – NBO

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Jomo Kenyatta International Airport

What makes your travel experience truly extraordinary? Step into the world of seamless connectivity and unrivalled comfort at KLM Airlines Nairobi Terminal. From the moment you enter, be amazed by the sleek design and modern architecture that exude elegance. Discover an amazing blend of efficiency & luxury as their state-of-the-art facilities meet your every need. Whether you’re a seasoned traveller or embarking on your first voyage, their dedicated staff is committed. They ensure your experience is nothing short of exceptional. With an array of world-class amenities and a myriad of retail outlets, this terminal offers a vibrant and immersive environment. Indulge in culinary delights, shop for exclusive products, or simply unwind in the peaceful lounges before your flight. Enjoy a seamless journey where every detail is crafted to surpass your expectations.

Details of KLM Airlines Nairobi Airport

The KLM Airlines NBO Terminal is 1 & 2, at Nairobi International Airport.

Airport NameJomo Kenyatta International Airport
KLM Airlines Nairobi Airport AddressEmbakasi, Nairobi, Kenya
Airport CodeNBO
KLM Airlines Nairobi Airport Contact Number+254 20 822111
KLM Airlines NBO TerminalTerminal 1 & 2
Working Hours24 hours
Official Websitehttps://www.klm.com/
Facebookhttps://www.facebook.com/KLM
Twitterhttps://twitter.com/KLM
You Tubehttps://www.youtube.com/@KLM
Instagramhttps://www.instagram.com/klm/

Services provided by KLM Airlines at Nairobi Airport KLM Terminal

At the Office of KLM Airlines Nairobi Airport Terminal, passengers can avail themselves of the following services / amenities:

Flight Ticket Booking and CancellationTicket Rescheduling
Web / Online Check-inAirport Counter Check-in
Kiosk Check-inAirport and In-Flight Wifi
Unaccompanied MinorTravel with Pets or Animals
Baggage AllowanceDuty-free Allowance
Flight InformationAirport Lounges
Visa-related InformationPet Relief Area
Missing LuggageImmigration Services
First Class and Business Class Seats EnquiriesEconomy Class Seat Enquiries
Privilege ClubDelayed Flights
Transit InformationPrivilege Club
Seats Selection and EnquiriesConcierge Services
Airport FacilitiesIn-Flight Entertainment

Check-in Services

At the KLM Airlines terminal NBO, it provides efficient and hassle-free check-in services to expedite the boarding process. Passengers can check-in at dedicated counters, where friendly and knowledgeable staff members assist with the check-in procedures. Self-service kiosks are also available for those who prefer a quick and automated check-in process. These services help save time and ensure a stress-free start to your journey.

Baggage Services

They know the importance of luggage handling & offer a comprehensive range of services to ensure the safe transportation of your bags. Passengers can conveniently drop off their checked baggage at the designated counters during departures and KLM Airlines NBO terminal arrivals. There it will be tagged and securely loaded onto the aircraft. In case of any lost or damaged baggage, it has a dedicated customer service desk to assist passengers and resolve any issues promptly. They ensure peace of mind throughout your trip.

Lounge Facilities

For passengers seeking comfort and relaxation, KLM Airlines Terminal Nairobi Airport provides exclusive access to luxurious lounges at this terminal. These spacious and well-appointed lounges offer a tranquil environment where travellers can unwind before their flights. Amenities such as comfortable seating, complimentary refreshments, Wi-Fi access, and business facilities are available to enhance your pre-flight experience. It is designed to provide a quiet and peaceful ambiance, allowing you to recharge and prepare for your journey ahead.

Dining and Shopping

It offers a wide variety of dining options to cater to diverse tastes and preferences during both departures and KLM Airlines Jomo Kenyatta International Airport terminal arrivals. From quick bites to full-service restaurants, passengers can choose from an array of culinary delights. Whether you’re craving a flavorful snack or a satisfying meal, the airport has something for everyone. In addition to dining, the Nairobi terminal boasts a selection of shops and boutiques where you can indulge in retail therapy. From duty-free items to luxury brands, you can find an extensive range of products to suit your needs and desires. They make sure to give an enjoyable shopping experience.

Special Assistance Services

KLM Airlines terminal at Nairobi is committed to providing equal opportunities and accessibility for all passengers. The airport terminal offers a range of special assistance services to accommodate individuals with disabilities or reduced mobility. Wheelchair assistance, accessible restrooms, and designated parking areas are available to ensure a comfortable experience for everyone. Passengers requiring special assistance can inform them in advance. They allow the airport staff to provide the necessary support and make the journey more convenient and inclusive.

Information and Customer Service

It has information desks strategically placed throughout the terminal to assist passengers with any inquiries or concerns they may have. Knowledgeable staff members are readily available to provide information about flights, gate assignments, airport facilities, and transportation options. During both KLM Airlines Jomo Kenyatta terminal departures and arrivals it has a service desk where passengers can seek assistance regarding their bookings, flight changes, or any other airline-related matters. The professional staff are there to ensure that your travel experience is seamless and enjoyable from start to finish.

Check worldwide KLM Airlines Terminals

KLM Airlines Nairobi Airport Map

Frequently Asked Questions (FAQs) of KLM Airlines Nairobi Airport

What terminal is KLM Airlines at NBO- Jomo Kenyatta International Airport?

The terminal for KLM Nairobi is Terminal 1 u0026 2. This terminal is filled with amenities like special assistance, lounges, dining and much more.

Where can I check-in at the Nairobi Terminal?

It provides dedicated check-in counters and self-service kiosks for your convenience during KLM Airlines Nairobi terminal departures.

What do I do if my baggage is lost or damaged?

It has a dedicated customer service desk to assist you with any lost or damaged baggage issues.

Are there lounges available at the NBO Terminal ?

Yes, it offers luxurious lounges for the passengers to relax and unwind before their flights.

What dining options are available at this terminal?

It provides a wide variety of dining options to satisfy different tastes and preferences.

Can it  accommodate passengers with disabilities?

Yes, it offers special assistance services at Nairobi Terminal to ensure a comfortable experience for passengers with disabilities or reduced mobility.

How can I get information about my flight or gate assignment at this terminal?

Information desks located throughout the terminal and a dedicated customer service desk can provide you with details about your flight, gate assignment, and other airport-related information.

Are there designated parking areas for passengers at this terminal?

Yes, it offers designated parking areas for the convenience of passengers.

Can I access Wi-Fi at Nairobi Terminal?

Yes, it provides complimentary Wi-Fi access for passengers to stay connected during their time at the airport.

Are there restrooms accessible for passengers with disabilities?

It ensures accessibility with designated accessible restrooms for the convenience of passengers with disabilities.

What services are available at the customer service desk?

The customer service desk at this terminal provides assistance with bookings, flight changes, and any other airline-related inquiries or concerns you may have.