Kenya Airways Lagos terminal is renowned for its service on its terminals. They make sure to make your journey seamless and smooth. Be it waiting at the lounges with a lot of amenities and services provided or transportation, everything is sorted. All the services that are provided at this terminal are for those with mobility issues or disabilities as well. They are assisted with utmost care and assistance to make their wait for the journey stress free. The passengers are greeted with friendly behaviour and great hospitality. It also offers a spacious interior to make sure you wait with peace. In the range of services they include exceptional dining experience. For those who just want a quick bite or maybe a whole meal gets good service. Not only dining but also, in meantime, passengers can opt for shopping options to choose from. They also have very homely sitting/waiting areas options. Also those who want a space to do some official work or a quick meeting to attend will also find a great space with a good environment and privacy. This terminal is indeed a great one to make your time worth waiting there for your flights. Here are the services explained in detail.
Details of Kenya Airways Lagos Airport
The Kenya Airways Lagos Terminal is 1 & 2, at Lagos International Airport.
| Airport Name | Murtala Muhammed International Airport |
| Kenya Airways Lagos Airport Address | Lagos, Nigeria |
| Airport Code | LOS |
| Kenya Airways Lagos Airport Contact Number | +234 1 493 3385 |
| Kenya Airways Lagos Terminal | Terminal 1 & 2 |
| Working Hours | 24 hours |
| Official Website | https://www.kenya-airways.com/ |
| https://www.facebook.com/PrideofAfrica/ | |
| https://twitter.com/kenyaairways | |
| You Tube | https://www.youtube.com/@KenyaAirwaysKQ |
| Instagram Account | https://www.instagram.com/officialkenyaairways |
Services provided by Kenya Airways at Lagos Airport Terminal LOS
At the Office of Kenya Airways Lagos Terminal, passengers can avail themselves of the following services / amenities:
| Flight Ticket Booking and Cancellation | Ticket Rescheduling |
| Web / Online Check-in | Airport Counter Check-in |
| Kiosk Check-in | Airport and In-Flight Wifi |
| Unaccompanied Minor | Travel with Pets or Animals |
| Baggage Allowance | Duty-free Allowance |
| Flight Information | Airport Lounges |
| Visa-related Information | Pet Relief Area |
| Missing Luggage | Immigration Services |
| First Class and Business Class Seats Enquiries | Economy Class Seat Enquiries |
| Privilege Club | Delayed Flights |
| Transit Information | Privilege Club |
| Seats Selection and Enquiries | Concierge Services |
| Airport Facilities | In-Flight Entertainment |
Check-In & Baggage Services
The airline knows the fact that passengers are always looking for ways to have a smooth and peaceful journey. Which is why it creates more requirements to keep up with providing the best of all. At the Lagos terminal, many services are provided to make sure that you are in a convenient space at your wait time. Their trained staff is always there to assist you with the services they have to offer. Be it your boarding procedures to baggage services, they make sure to make it as efficient as possible. This terminal also has self-service kiosks to offer to those with a more convenient check-in preference. They also make sure to keep your baggage safe and sound.
Convenient Waiting Areas
If you have a flight to arrive, but it has more time to take, then they make sure to make your waiting time comfortable. For that they provide very convenient and cozy waiting areas to wait for your Kenya Airways Lagos terminal arrivals. The terminal has a very spacious waiting area. It’s designed in a way by keeping up with your comfort. You can either take a nap or maybe watch a movie and enjoy the peace and calmness there. This will not only keep you stress-free in a very hassle environment. But will keep you fresh by the time your flight arrives. You can also stay in link with their in-house wifi connection. It will allow the passengers to check their mails, keep in touch with family/friends. If you are someone who prefers private space, then their waiting areas offer a variety of seating options to suit your preferences.
Dining Options
If you are looking for a quick meal/fancy dine in to fill the appetite, go for the dining options. There are a range of options available in this terminal. Hunger never looks for a situation, it just comes up unexpectedly. So, to satisfy that hunger, they have great dining options like cafes, restaurants to satisfy your tastebuds. Counting from international cuisines to all time favourite local dishes, you will get everything there. Be it your mood for a healthy gourmet meal or something heart satisfying or anything else to munch, they got everything. Enjoy every meal, ensuring you’re fueled up for your journey ahead.
Duty-Free Shopping
Involve yourself in a shopping spree like none other at Kenya Airways terminal at Lagos stores. You get to discover a wide range of brands be it international or domestic. You also shop in a range in fashion, cosmetics and a lot more. Explore great discounts and deals on various items to shop. It allows you to shop from various options and get that perfect item you need, be it a gift or for self indulgence. You get a consistent experience in terms of shopping. It becomes appropriate for you to go and explore the shop options and buy pre-flight. Make use of the tax-free prices and take benefits of this shopping happiness.
Airport Lounges
If you are looking for a great journey to conquer, this terminal is indeed a choice to look for. The Lagos terminal offers high-end lounges for those passengers who are eligible. You will feel that peace and comfort you need that will take all that stress and tiredness away before Kenya Airways Lagos terminal departures or arrivals. You get to take a use of a different range of facilities that include cozy seating, free refreshments, Wi-Fi. If you need to do some business work, then you are provided facilities for that as well. So, be it relaxation or work, you get the best environment for every reason. Get to explore their hospitality as their friendly staff makes sure to assist you in every way. They make it very convenient and peaceful for you.
Special Assistance Services
They work hard to make sure that everyone who is travelling, has a flawless experience. For the benefit of passengers with impairments or mobility issues, this terminal is outfitted with amenities and services. To promote ease of travel, they provide wheelchair assistance, accessible restrooms, ramps, and elevators. Even the unaccompanied minors are provided special assistance. When needed, trained staff members are on hand to offer support and direction during departures or Kenya Airways Lagos terminal arrivals. Inform them in advance if you need assistance with a wheelchair or have any other special needs. To make sure you’re comfortable and convenient, they will make the required arrangements.
Play Area For Children
There are many parents who often have to travel with their kid(s). Kenya Airways terminal at Lagos understands how crucial it is to keep kids amused. They offer special play areas created to occupy kids and give them a fun and secure environment. Allow your kids to play age-appropriate games, explore interactive play equipment, and express themselves creatively. Staff personnel with the necessary training keep an eye on and supervise the play areas. They allow you to relax while your kids enjoy themselves before the journey.
Business Facilities
The Lagos terminal offers a variety of business facilities to meet your needs if you are a business traveller. With access to workstations, fast internet, and printing services, you can stay connected and productive. In designated business lounges or private conference rooms, hold meetings or finish up crucial tasks. This terminal makes sure you have the tools you need to keep up with your professional responsibilities. It ends up making your trip more convenient yet satisfactory with comfort to do all work as well.
Medical Services
The possibility of a medical emergency or other health issues exists. If so, it can help you by providing medical services. There are trained medical specialists available to offer rapid aid and take care of any potential medical issues. No matter if it’s a simple condition like a headache or a more serious issue needing immediate attention. You are safe and secure at the terminal, so relax. A variety of medical conditions can be managed by the medical services here, which are well-equipped. It guarantees the security and welfare of passengers. The committed medical staff has experience supplying timely, efficient care, giving passengers peace of mind. If you or a loved one is travelling with a medical assistance requirement.
Airport Information and Assistance
Anytime you travel through an airport, it may be confusing for you. You can simply discover the way using the help desks and information counters at this terminal. They also respond to any queries you might have. The helpful personnel is on hand to offer advice, flight information, and support with any airport-related questions. You are welcome to ask them for any help you need, and they will make sure the process is easy and stress-free.
Kenya Airways Lagos Airport Map
Frequently Asked Questions (FAQs) of Kenya Airways Lagos Airport
The terminal at this airport is Terminal 1 & 2. You get a lot of amenities at this airport, like special assistance, lounges, dining and much more.
There are a variety of services offered at this terminal. It includes dining, shopping, medical assistance, check-in and baggage and much more.
Yes, the special assistance services are available for those with mobility issues as well. For wheelchair assistance, contact the airline immediately.
Yes, they do have a lounge. You can make your most of the time there by the time your flight is arriving.
You must request the special at least 24 hours before. To request a special meal, you must contact the airline as soon as possible.