IndiGo Airlines Kuala Lumpur Airport Terminal – KUL

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IndiGo Airlines Kuala Lumpur Airport Terminal –  KUL

It is inevitable that things can go wrong, especially when travelers are getting ready for a trip; air travel, while being most convenient, is not without hurdles. To put it plainly, the lack of information can wreak havoc to a traveler’s peace of mind and can trigger confusion and worries. Therefore, gather all the information that would be relevant to one’s upcoming flight.

The details shared in this segment would prove useful to travelers / passengers who might be planning a flight or preparing for an upcoming flight that would be departing from or arriving at the IndiGo Airlines Kuala Lumpur International Airport Terminal.

Details of IndiGo Airlines Kuala Lumpur Airport

The IndiGo Airlines Kuala Lumpur Terminal is 1 , at Kuala Lumpur International Airport.

Airport NameKuala Lumpur International Airport
IndiGo Airlines Kuala Lumpur Airport AddressKuala Lumpur International Airport, 64000 Sepang, Selangor, Malaysia
Airport CodeKUL
IndiGo Airlines Kuala Lumpur Airport Contact Number+60 3-8776 2000
IndiGo Airlines Kuala Lumpur TerminalTerminal 1
Working Hours24 hours
Official Websitehttps://www.goindigo.in/
YouTubehttps://www.youtube.com/channel/UCia1zq8LyeiMgKNMDdslhkw
Facebookhttps://www.facebook.com/goindigo.in
Twitterhttps://twitter.com/IndiGo6E
Instagram Accounthttps://www.instagram.com/indigo.6e/

Services provided by IndiGo Airlines at Kuala Lumpur Airport Terminal KUL

At the Office of IndiGo Airlines Kuala Lumpur Terminal, passengers can avail themselves of the following services / amenities:

Flight Ticket Booking and CancellationTicket Rescheduling
Web / Online Check-inAirport Counter Check-in
Kiosk Check-inAirport and In-Flight Wifi
Unaccompanied MinorTravel with Pets or Animals
Baggage AllowanceDuty-free Allowance
Flight InformationAirport Lounges
Visa-related InformationPet Relief Area
Missing LuggageImmigration Services
First Class and Business Class Seats EnquiriesEconomy Class Seat Enquiries
Privilege ClubDelayed Flights
Transit InformationPrivilege Club
Seats Selection and EnquiriesConcierge Services
Airport FacilitiesIn-Flight Entertainment

Booking

Travelers have the option of making reservations of flight tickets via the IndiGo Airlines mobile app and website; however, if travelers are in need of help whilst making ticket bookings they can call or visit the Indigo Airlines Kuala Lumpur terminal Office.

Cancellation & Refund

The office of Indigo Airlines terminal at Kuala Lumpur International Airport does not facilitate requests of cancellations and / or refunds of tickets issued by third party travel agencies / websites / agents. A fee is applicable for canceling reservations for an international flight; for domestic flights, passengers are entitled to a complete refund if the date of departure of flight is 7 days or more from the date of booking and it is done within 24 hours of making the flight booking. All cancellations and refunds are subject to IndiGo Airlines Cancellation Policy.

Manage Booking

The team on duty at the office of Indigo Airlines Kuala Lumpur terminal are trained and equipped to help all passengers with managing their reservations, if required. Passengers may even manage their bookings themselves through the airline’s website and mobile application.

Baggage Allowance

The carry-on baggage allowance is set standard for both international and domestic flights; Passengers should ensure that the dimensions of their cabin baggage must not exceed a linear dimension of 55cm x 35cm x 25cm and weigh less than or equal to 7Kg. The checked baggage allowance varies depending on whether it is an international or domestic flight, but a standard regulation is implemented for checked baggage on both flight types – the linear dimensions of checked baggage should be less than or equal to 158cm (62 inches)[Length + Width + Height]. The free baggage allowance is as follows:

  • Domestic Flights – Passengers are permitted free checked baggage allowance of up to 15Kg, 1 piece of baggage only; in case of Double / MultiSeats reservations, an additional 10Kg is provided.
  • International Flights
    • Bangkok, Kathmandu, Male, Phuket – Checked baggage allowance of up to 20Kg (2 pieces) is given.
    • Kuala Lumpur – Checked baggage allowance of up to 30Kg (2 pieces) is given.
    • Kuala Lumpur, Bahrain, Kuala Lumpur, Dhaka, Kuala Lumpur, Kuala Lumpur, Hong Kong, Kuwait, Muscat, Ras Al Khaimah, Kuala Lumpur, Kuala Lumpur, Yangon, Kuala Lumpur, Kuala Lumpur, Singapore, Hanoi, Ho Chi Minh City – Checked baggage allowance of up to 30Kg (2 pieces) is given.
    • India to Kuala Lumpur – Checked baggage allowance of up to 23Kg is given.

Travelers / passengers can request for additional information by contacting the office of Indigo Airlines terminal at Kuala Lumpur International Airport.

Check-in

In order to check-in for a flight, passengers can either check-in in person at the Indigo Airlines Kuala Lumpur terminal counter or through the online / web / mobile check-in option accessible on the IndiGo Airlines website and mobile app. During check-in, passengers may select their preferred seat, request an upgrade (if they wish), print boarding passes, etc.

Passengers should note that web / mobile / online check-in…

  • …for domestic flights is available from 48 hours up till 60 minutes before a flight’s scheduled time for departure.
  • …for domestic flights is available from 24 hours up till 75 minutes before a flight’s scheduled time for departure

Airport check-in counters stop check-in…

  • …60 minutes prior to departure for domestic flights.
  • …75 minutes prior to departure for domestic flights.

For more information and / or assistance regarding call / visit the IndiGo Airline office.

Special Assistance Services:

Passengers can request to avail special assistance services at the Indigo Airlines terminal at Kuala Lumpur International Airport; however it is strongly suggested that passengers who wish to avail special assistance services must submit a request to the airline at least 48 hours before the departure of their intended flight. Special assistance services include wheelchair and other mobility assistance, special care of elderly travelers / pregnant passengers / unaccompanied minors, inflight medical assistance, etc.

For a complete list of special assistance services kindly check the airline’s website or contact the IndiGo Airlines customer service.

Lost / Delayed / Damaged Baggage

Passengers with missing / lost / delayed / damaged luggage must immediately notify the airline’s representative on duty at the baggage claim area / baggage service office or at the Indigo Airlines terminal at Kuala Lumpur International Airport before they exit the airport. Passengers can track their baggage on the airline’s website / mobile app.

Airport Lounge

Although the airline does not operate an airport lounge at Kuala Lumpur Airport, there are lounge alternatives present at the airport where travelers may relax and unwind:

  • Al Diyafa Lounge
  • The Lounge

For terms & conditions of use and access, kindly request for information from the crew of Indigo Airlines terminal at Kuala Lumpur International Airport or the Kuala Lumpur Airport Staff.

Car Rental at Kuala Lumpur International Airport

Car Rental Offices are present in the Arrivals area of the terminals at this airport; travelers arriving at Kuala Lumpur airport can conveniently hire cars that suit their personal preference, requirements and budget.

Parking at Kuala Lumpur International Airport

Kuala Lumpur International Airport has put together some parking options to help facilitate the needs of travelers. Travelers can seek the help of airport staff, if at all needed. Long term and short term parking options have been provided, with ease of access for all travelers; persons even have the option to book parking in advance via the airport’s official website. 

Amenities & Services at Kuala Lumpur Airport

Kuala Lumpur International Airport has put together a multitude of services and amenities to ensure that all travelers have an airport experience that is truly memorable, fun and satisfying;

  • Al Diyafah Service
  • Individuals Permits Service
  • Medical Services
  • Lost And Found
  • Hala Services
  • VAT Refund
  • Self Service Travel
  • Limited Mobility Services
  • Financial Services
  • Prayer Room
  • Wi-Fi
  • Smoking Area
  • Telecommunications
  • Family Facilities
  • The Lounge
  • Dining
  • Duty Free
  • Airport Hotel
  • Outlets
  • Airport Lounges

Travelers who may need any help and / or assistance can request the airport staff or the crew on-duty at the Indigo Airlines terminal at Kuala Lumpur International Airport.

IndiGo Airlines Kuala Lumpur Airport Map

Frequently Asked Questions (FAQs) of IndiGo Airlines Kuala Lumpur Airport

What terminal is Indigo Airlines at Kuala Lumpur International Airport?

IndiGo Airlines flight operations [ arriving / departing flights] are managed from the Kuala Lumpur Terminal at Kuala Lumpur International Airport.

Where are the IndiGo Airlines Kuala Lumpur terminal arrivals?

IndiGo Airlines flights arriving at Kuala Lumpur International Airport are received at the Kuala Lumpur Terminal.

Where are the IndiGo Airlines Kuala Lumpur terminal departures?

The Kuala Lumpur Terminal at Kuala Lumpur Airport is used for IndiGo Airlines flight departures.

Is there pet travel on IndiGo Airlines?

No! IndiGo Airlines does not offer travel services for pet(s) / animal companion(s).

Does IndiGo Airlines have WiFi?

No! The IndiGo Airlines fleet is not wi-fi enabled.