IndiGo Airlines Bandaranaike Airport Terminal – CMB

It is inevitable that things can go wrong, especially when travelers are getting ready for a trip; air travel, while being most convenient, is not without hurdles. To put it plainly, the lack of information can wreak havoc to a traveler’s peace of mind and can trigger confusion and worries. Therefore, gather all the information that would be relevant to one’s upcoming flight.

The details shared in this segment would prove useful to travelers / passengers who might be planning a flight or preparing for an upcoming flight that would be departing from or arriving at the IndiGo Airlines Colombo International Airport Terminal.

Details of IndiGo Airlines Colombo Airport

The IndiGo Airlines Colombo Terminal is 1 , at Colombo International Airport.

Services provided by IndiGo Airlines at Colombo Airport Terminal CMB

At the Office of IndiGo Airlines Colombo Terminal, passengers can avail themselves of the following services / amenities:

Booking

Travelers have the option of making reservations of flight tickets via the IndiGo Airlines mobile app and website; however, if travelers are in need of help whilst making ticket bookings they can call or visit the Indigo Airlines Colombo terminal Office.

Cancellation & Refund

The office of Indigo Airlines terminal at Colombo International Airport does not facilitate requests of cancellations and / or refunds of tickets issued by third party travel agencies / websites / agents. A fee is applicable for canceling reservations for an international flight; for domestic flights, passengers are entitled to a complete refund if the date of departure of flight is 7 days or more from the date of booking and it is done within 24 hours of making the flight booking. All cancellations and refunds are subject to IndiGo Airlines Cancellation Policy.

Manage Booking

The team on duty at the office of Indigo Airlines Colombo terminal are trained and equipped to help all passengers with managing their reservations, if required. Passengers may even manage their bookings themselves through the airline’s website and mobile application.

Baggage Allowance

The carry-on baggage allowance is set standard for both international and domestic flights; Passengers should ensure that the dimensions of their cabin baggage must not exceed a linear dimension of 55cm x 35cm x 25cm and weigh less than or equal to 7Kg. The checked baggage allowance varies depending on whether it is an international or domestic flight, but a standard regulation is implemented for checked baggage on both flight types – the linear dimensions of checked baggage should be less than or equal to 158cm (62 inches)[Length + Width + Height]. The free baggage allowance is as follows:

• Domestic Flights – Passengers are permitted free checked baggage allowance of up to 15Kg, 1 piece of baggage only; in case of Double / MultiSeats reservations, an additional 10Kg is provided.
• International Flights
  • Bangkok, Kathmandu, Male, Phuket – Checked baggage allowance of up to 20Kg (2 pieces) is given.
  • Jeddah – Checked baggage allowance of up to 30Kg (2 pieces) is given.
  • Colombo, Bahrain, Dammam, Dhaka, Doha, Dubai, Hong Kong, Kuwait, Muscat, Ras Al Khaimah, Riyadh, Colombo, Yangon, Colombo, Kuala Lumpur, Singapore, Hanoi, Ho Chi Minh City – Checked baggage allowance of up to 30Kg (2 pieces) is given.
  • India to Istanbul – Checked baggage allowance of up to 23Kg is given.

Travelers / passengers can request for additional information by contacting the office of Indigo Airlines terminal at Colombo International Airport.

Check-in

In order to check-in for a flight, passengers can either check-in in person at the Indigo Airlines Colombo terminal counter or through the online / web / mobile check-in option accessible on the IndiGo Airlines website and mobile app. During check-in, passengers may select their preferred seat, request an upgrade (if they wish), print boarding passes, etc.

Passengers should note that web / mobile / online check-in…

• …for domestic flights is available from 48 hours up till 60 minutes before a flight’s scheduled time for departure.
• …for domestic flights is available from 24 hours up till 75 minutes before a flight’s scheduled time for departure

Airport check-in counters stop check-in…

• …60 minutes prior to departure for domestic flights.
• …75 minutes prior to departure for domestic flights.

For more information and / or assistance regarding call / visit the IndiGo Airline office.

Special Assistance Services:

Passengers can request to avail special assistance services at the Indigo Airlines terminal at Colombo International Airport; however it is strongly suggested that passengers who wish to avail special assistance services must submit a request to the airline at least 48 hours before the departure of their intended flight. Special assistance services include wheelchair and other mobility assistance, special care of elderly travelers / pregnant passengers / unaccompanied minors, inflight medical assistance, etc.

For a complete list of special assistance services kindly check the airline’s website or contact the IndiGo Airlines customer service.

Lost / Delayed / Damaged Baggage

Passengers with missing / lost / delayed / damaged luggage must immediately notify the airline’s representative on duty at the baggage claim area / baggage service office or at the Indigo Airlines terminal at Colombo International Airport before they exit the airport. Passengers can track their baggage on the airline’s website / mobile app.

Airport Lounge

Although the airline does not operate an airport lounge at Colombo Airport, there are lounge alternatives present at the airport where travelers may relax and unwind:

• Al Diyafa Lounge
• The Lounge

For terms & conditions of use and access, kindly request for information from the crew of Indigo Airlines terminal at Colombo International Airport or the Colombo Airport Staff.

Car Rental at Colombo International Airport

Car Rental Offices are present in the Arrivals area of the terminals at this airport; travelers arriving at Colombo airport can conveniently hire cars that suit their personal preference, requirements and budget.

Parking at Colombo International Airport

Colombo International Airport has put together some parking options to help facilitate the needs of travelers. Travelers can seek the help of airport staff, if at all needed. Long term and short term parking options have been provided, with ease of access for all travelers; persons even have the option to book parking in advance via the airport’s official website. 

Amenities & Services at Colombo Airport

Colombo International Airport has put together a multitude of services and amenities to ensure that all travelers have an airport experience that is truly memorable, fun and satisfying;

• Al Diyafah Service
• Individuals Permits Service
• Medical Services
• Lost And Found
• Hala Services
• VAT Refund
• Self Service Travel
• Limited Mobility Services
• Financial Services
• Prayer Room
• Wi-Fi
• Smoking Area
• Telecommunications
• Family Facilities
• The Lounge
• Dining
• Duty Free
• Airport Hotel
• Outlets
• Airport Lounges

Travelers who may need any help and / or assistance can request the airport staff or the crew on-duty at the Indigo Airlines terminal at Colombo International Airport.

IndiGo Airlines Colombo Airport Map

Frequently Asked Questions (FAQs) of IndiGo Airlines Colombo Airport