Iberia Jose Marti Airport Terminal – HAV

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Iberia Jose Marti Airport Terminal – HAV

Travelers all over the world must surely face the similar headaches when the time to prepare for a flight comes nearer. If only there was just 1 place where all relevant information could be made available; baggage allowance, flight status, pet travel service, special assistance service, airport lounge, wifi, etc. This page curates a compilation of information centric to the Iberia Airlines Havana Terminal; the details shared here will prove useful to persons preparing themselves for an upcoming flight or planning a flight in the future in Iberia Airlines that is set to depart from or arrive at Havana.

Details of Iberia Airlines Havana Airport

The Iberia Airlines Havana Terminal is 1, at Havana International Airport.

Airport NameJosé Martí international Airport
Iberia Airlines  Havana Airport AddressXHXV+326, Int’l Airport Jose Marti, La Habana, Cuba
Airport CodeHAV
Iberia Airlines Havana Airport Contact Number+53 7 6420100
Iberia Airlines Havana TerminalTerminal 1
Working Hours24 hours
Official Websitehttps://www.iberia.com/
Facebookhttps://www.facebook.com/iberia
Twitterhttps://twitter.com/iberia_en
Instagram Accounthttps://www.instagram.com/iberia/

Services provided by Iberia Airlines at Havana Airport Terminal HAV

At the Office of Iberia Airlines Havana Terminal, passengers can avail themselves of the following services / amenities:

Flight Ticket Booking and CancellationTicket Rescheduling
Web / Online Check-inAirport Counter Check-in
Kiosk Check-inAirport and In-Flight Wifi
Unaccompanied MinorTravel with Pets or Animals
Baggage AllowanceDuty-free Allowance
Flight InformationAirport Lounges
Visa-related InformationPet Relief Area
Missing LuggageImmigration Services
First Class and Business Class Seats EnquiriesEconomy Class Seat Enquiries
Privilege ClubDelayed Flights
Transit InformationPrivilege Club
Seats Selection and EnquiriesConcierge Services
Airport FacilitiesIn-Flight Entertainment

Booking

Call or visit the office of Iberia Airlines terminal at Havana to avail the help of trained agents of the airline to make flight bookings.

Travelers can also easily make flight reservations by themselves through the Iberia Airlines website and mobile app.

Manage Booking

The “Manage Booking” section under “Your Flight” on the airline’s website / mobile applications offers passengers the access to their bookings from where they can make changes to their reservation (if needed) or / and add services / amenities to their itineraries as per their personal preference.

Alternatively, passengers can request the assistance of personnel from the office of Iberia Airlines Havana Terminal with managing their flight bookings.

Cancellation & Refund

The office of Iberia Airlines Havana Terminal will only accept requests for cancellations / refunds of tickets / bookings made directly via the airline’s official channels.

All cancellations / refunds are conditional to the airline’s cancellation / refund policy and the fare rules which may be applicable for that specific fare / class type.

Baggage Allowance

Passengers of the airline have free cabin and checked baggage alliances accorded to them based on their ticket / fare class type; the cabin / carry-on baggage allowance is as follows:

  • Economy / Premium Economy – Each passenger can carry 1 cabin luggage and 1 personal item; the dimensions of the cabin baggage must be less than or equal to 56x40x25 centimeters and cannot weigh more than 10 Kg. And the dimensions of the personal item must not be more than 40x30x15 centimeters.
  • Business Class on Short / Medium Haul Flights – Each passenger can carry 1 cabin luggage and 1 personal item; the dimensions of the cabin baggage must be less than or equal to 56x40x25 centimeters and cannot weigh more than 14 Kg. And the dimensions of the personal item must not be more than 40x30x15 centimeters.
  • Business Class on Long Haul Flights – Each passenger can carry up to 2 pieces of cabin luggage and 1 personal item; the dimensions of each piece of cabin baggage must be less than or equal to 56x40x25 centimeters and cannot weigh more than 14 Kg. And the dimensions of the personal item must not be more than 40x30x15 centimeters.

The Iberia Airlines checked baggage allowance differs based on the flight route and ticket / fare class type; travelers can calculate the checked baggage allowance on the airline’s website. Each piece of checked baggage must not exceed the dimensions of 62 linear inches (158 centimeters) and can weigh less than or equal to 32 kg.

For additional information about baggage allowance or / and to purchase additional baggage allowance contact the office of Iberia Airlines Havana terminal.

Flight Status

Passengers can either contact the office of Iberia Airlines Havana Terminal or visit the airline’s website [https://www.iberia.com/us/flight-status/] or use the airline’s mobile application to track flight status.

Check-in

Passengers of the airline can choose to check-in for their flights either via the online / mobile / web check-in feature accessible from the airline’s website / mobile app [available between 24 hours and 60 minutes before departure time] or in person at the Iberia Airlines terminal at Havana [check-in at the counter stops 1 hour before departure time].

Special Assistance Services

The airline has taken steps and put efforts to curate a set of special assistance services such as mobility assistance, inflight medical assist, special care of pregnant women / elderly travelers / unaccompanied minors, etc. to ensure that all passengers with sensory / physical impairments or / and medical conditions or / and special needs are accommodated comfortably and they have a pleasant flight experience.

In order to avail special assistance service(s), please notify the airline and submit a request for the same at least 48 hours before the scheduled departure time of intended flight.

Contact the Iberia Airlines Havana Terminal Office to request for a complete index of Iberia Airlines special assistance services.

Pet Travel Service

The airline permits the transport of dogs, cats, fish, tortoises and birds (except birds of prey) in the passenger cabin; only dogs and cats can be transported in the aircraft hold. This is a chargeable service; reservations for pet travel must be made at least 48 hours before departure time of the intended flight.

For more information about pet travel service, ask the office of Iberia Airlines terminal at Havana.

Inflight WiFi

The airline offers inflight internet / wifi connectivity on almost all aircrafts of the Iberia fleet; the wifi use / costs are as follows:

  • Messaging for full flight duration: Free for Business and IB Plus customers
  • Messaging 1 hour: €3.49
  • Messaging all flight: €3.49–€5.99
  • Browse and Streaming 1 hour: €5.99
  • Browse and Streaming 4 hours: €13.49
  • Browse and Streaming all flight: €5.99–€24.99

For more questions about wifi / internet on board contact the Iberia Airlines Havana Terminal office.

Lost / Delayed / Damaged Baggage

All passengers faced with the problems of damaged / delayed / lost baggage must instantly notify an airline representative in the baggage claim area / baggage service office / Iberia Airlines terminal at Havana.

Before exiting the destination airport, passengers file an incident report.

Airport Lounge

As a oneworld member airline, the passengers of this airline can avail themselves of access and use of numerous lounges at innumerable airports all over the world.

To locate an airport lounge, visit the oneworld website or contact the Iberia Airlines Havana Terminal office for assistance.

Iberia Airlines Havana Airport Map

Frequently Asked Questions (FAQs) of Iberia Airlines Havana Airport

What terminal is Iberia Airlines at Havana?

Iberia Airlines flight operations at Havana are managed from Terminal 1.

Where are the Iberia Airlines Havana terminal arrivals?

Iberia Airlines flights arriving at Havana are received at Terminal 1.

Where are the Iberia Airlines Havana terminal departures?

Iberia Airlines flights depart from Terminal 1 at Havana.

What is the Iberia Airlines customer service contact number?

Persons in the U.S.A. can speak with Iberia Airlines representatives by calling 1 (800) 772-4642; other region specific numbers can be found on the airline’s website.

Is there inflight wifi on Iberia Airlines?

Yes! Wifi connectivity is available on almost all aircrafts of the Iberia Airlines fleet.

Is there Pet Travel Service on Iberia Airlines?

Yes! Iberia Airlines offers pet travel service.