Travelers all over the world must surely face the similar headaches when the time to prepare for a flight comes nearer. If only there was just 1 place where all relevant information could be made available; baggage allowance, flight status, pet travel service, special assistance service, airport lounge, wifi, etc.This page curates a compilation of information centric to the Iberia Airlines Madrid Terminal; the details shared here will prove useful to persons preparing themselves for an upcoming flight or planning a flight in the future in Iberia Airlines that is set to depart from or arrive at Madrid.
Details of Iberia Airlines Madrid Airport
The Iberia Airlines Madrid Terminal is 1, at Madrid International Airport.
| Airport Name | Adolfo Suárez Madrid–Barajas Airport |
| Iberia Airlines Madrid Airport Address | Av de la Hispanidad, s/n, 28042 Madrid, Spain |
| Airport Code | MAD |
| Iberia Airlines Madrid Airport Contact Number | +34 913 21 10 00 |
| Iberia Airlines Madrid Terminal | Terminal 1 |
| Working Hours | 24 hours |
| Official Website | https://www.iberia.com/ |
| https://www.facebook.com/iberia | |
| https://twitter.com/iberia_en | |
| Instagram Account | https://www.instagram.com/iberia/ |
Services provided by Iberia Airlines at Madrid Airport Terminal MAD
At the Office of Iberia Airlines Madrid Terminal, passengers can avail themselves of the following services / amenities:
| Flight Ticket Booking and Cancellation | Ticket Rescheduling |
| Web / Online Check-in | Airport Counter Check-in |
| Kiosk Check-in | Airport and In-Flight Wifi |
| Unaccompanied Minor | Travel with Pets or Animals |
| Baggage Allowance | Duty-free Allowance |
| Flight Information | Airport Lounges |
| Visa-related Information | Pet Relief Area |
| Missing Luggage | Immigration Services |
| First Class and Business Class Seats Enquiries | Economy Class Seat Enquiries |
| Privilege Club | Delayed Flights |
| Transit Information | Privilege Club |
| Seats Selection and Enquiries | Concierge Services |
| Airport Facilities | In-Flight Entertainment |
Booking
Call or visit the office of Iberia Airlines terminal at Madrid to avail the help of trained agents of the airline to make flight bookings.
Travelers can also easily make flight reservations by themselves through the Iberia Airlines website and mobile app.
Manage Booking
The “Manage Booking” section under “Your Flight” on the airline’s website / mobile applications offers passengers the access to their bookings from where they can make changes to their reservation (if needed) or / and add services / amenities to their itineraries as per their personal preference.
Alternatively, passengers can request the assistance of personnel from the office of Iberia Airlines Madrid Terminal with managing their flight bookings.
Cancellation & Refund
The office of Iberia Airlines Madrid Terminal will only accept requests for cancellations / refunds of tickets / bookings made directly via the airline’s official channels.
All cancellations / refunds are conditional to the airline’s cancellation / refund policy and the fare rules which may be applicable for that specific fare / class type.
Baggage Allowance
Passengers of the airline have free cabin and checked baggage alliances accorded to them based on their ticket / fare class type; the cabin / carry-on baggage allowance is as follows:
- Economy / Premium Economy – Each passenger can carry 1 cabin luggage and 1 personal item; the dimensions of the cabin baggage must be less than or equal to 56x40x25 centimeters and cannot weigh more than 10 Kg. And the dimensions of the personal item must not be more than 40x30x15 centimeters.
- Business Class on Short / Medium Haul Flights – Each passenger can carry 1 cabin luggage and 1 personal item; the dimensions of the cabin baggage must be less than or equal to 56x40x25 centimeters and cannot weigh more than 14 Kg. And the dimensions of the personal item must not be more than 40x30x15 centimeters.
- Business Class on Long Haul Flights – Each passenger can carry up to 2 pieces of cabin luggage and 1 personal item; the dimensions of each piece of cabin baggage must be less than or equal to 56x40x25 centimeters and cannot weigh more than 14 Kg. And the dimensions of the personal item must not be more than 40x30x15 centimeters.
The Iberia Airlines checked baggage allowance differs based on the flight route and ticket / fare class type; travelers can calculate the checked baggage allowance on the airline’s website. Each piece of checked baggage must not exceed the dimensions of 62 linear inches (158 centimeters) and can weigh less than or equal to 32 kg.
For additional information about baggage allowance or / and to purchase additional baggage allowance contact the office of Iberia Airlines Madrid terminal.
Flight Status
Passengers can either contact the office of Iberia Airlines Madrid Terminal or visit the airline’s website [https://www.iberia.com/us/flight-status/] or use the airline’s mobile application to track flight status.
Check-in
Passengers of the airline can choose to check-in for their flights either via the online / mobile / web check-in feature accessible from the airline’s website / mobile app [available between 24 hours and 60 minutes before departure time] or in person at the Iberia Airlines terminal at Madrid [check-in at the counter stops 1 hour before departure time].
Special Assistance Services
The airline has taken steps and put efforts to curate a set of special assistance services such as mobility assistance, inflight medical assist, special care of pregnant women / elderly travelers / unaccompanied minors, etc. to ensure that all passengers with sensory / physical impairments or / and medical conditions or / and special needs are accommodated comfortably and they have a pleasant flight experience.
In order to avail special assistance service(s), please notify the airline and submit a request for the same at least 48 hours before the scheduled departure time of intended flight.
Contact the Iberia Airlines Madrid Terminal Office to request for a complete index of Iberia Airlines special assistance services.
Pet Travel Service
The airline permits the transport of dogs, cats, fish, tortoises and birds (except birds of prey) in the passenger cabin; only dogs and cats can be transported in the aircraft hold. This is a chargeable service; reservations for pet travel must be made at least 48 hours before departure time of the intended flight.
For more information about pet travel service, ask the office of Iberia Airlines terminal at Madrid.
Inflight WiFi
The airline offers inflight internet / wifi connectivity on almost all aircrafts of the Iberia fleet; the wifi use / costs are as follows:
- Messaging for full flight duration: Free for Business and IB Plus customers
- Messaging 1 hour: €3.49
- Messaging all flight: €3.49–€5.99
- Browse and Streaming 1 hour: €5.99
- Browse and Streaming 4 hours: €13.49
- Browse and Streaming all flight: €5.99–€24.99
For more questions about wifi / internet on board contact the Iberia Airlines Madrid Terminal office.
Lost / Delayed / Damaged Baggage
All passengers faced with the problems of damaged / delayed / lost baggage must instantly notify an airline representative in the baggage claim area / baggage service office / Iberia Airlines terminal at Madrid.
Before exiting the destination airport, passengers file an incident report.
Airport Lounge
As a oneworld member airline, the passengers of this airline can avail themselves of access and use of numerous lounges at innumerable airports all over the world.
To locate an airport lounge, visit the oneworld website or contact the Iberia Airlines Madrid Terminal office for assistance.
Iberia Airlines Madrid Airport Map
Frequently Asked Questions (FAQs) of Iberia Airlines Madrid Airport
Iberia Airlines flight operations at Madrid are managed from Terminal 1.
Iberia Airlines flights arriving at Madrid are received at Terminal 1.
Iberia Airlines flights depart from Terminal 1 at Madrid.
Persons in the U.S.A. can speak with Iberia Airlines representatives by calling 1 (800) 772-4642; other region specific numbers can be found on the airline’s website.
Yes! Wifi connectivity is available on almost all aircrafts of the Iberia Airlines fleet.
Yes! Iberia Airlines offers pet travel service.