GoAir is a low-cost carrier based in Mumbai, India. It is owned by the Indian business conglomerate Wadia Group. In October 2017 it was the fifth largest airline in India with an 8.4% passenger market share. It commenced operations in November 2005 and operates a fleet of Airbus A320 aircraft in all economy configuration.
- GoAir Guwahati (GAU), India Address:
Lokpriya Gopinath Bordol International Airport, Borjhar,
Guwahati, Assam – 781015, India. - Phone: + (91) (0361) 2842565
- Working hours: 24 Hours
- GoAir Official website: https://www.goair.in/
- GoAir Online Check-in: www.GoAir.com/in/gb/online check-in
- Check GoAir schedule here: www.GoAir.com/in/gb/flight schedule
- Check GoAir flight status here: www.GoAir.com/in/gb/flight status
- GoAir Customer Care number: 092 – 2322 – 2111 / 022 – 6273 – 2111
- GoAir Fog Helpline: 022 – 4505 – 6000
- GoAir Baggage Allowance: GoAir Baggage
Refunds in Goair
For any refund related queries (travel agents/customers), email with your PNR details to refunds@goair.in
Grievance Redressal
In compliance with The Civil Aviation Requirements, if the customer is not satisfied with Goair response, they can report to
Nodal Officer, Ms. Nehha Bora at nodalofficer@goair.in.
You can make a further appeal to our Appellate Authority, Ms. Vida D’Souza at appellateauthority@goair.in.
*Please contact them between Monday – Friday (0930hrs – 1800hrs).
- Goair Online feedback form: https://www.goair.in/bottom-menu/feedback-form
- Goair Media queries email: media@goair.in
Goair Group sales
For more than 10 passenger’s travelling, please contact for special offer https://groups.goair.in/
- Goair Inflight menu: https://www.goair.in/services/inflight-menu/
- Goair Charters: For any information related to charter flights, you can write to groupdesk@goair.in
GoSME
GoSME is self-booking online tool to cater to the travel needs for Small and Medium Enterprises. If you have any queries, send an email to sme.helpdesk@goair.in
Travel during pregnancy in Goair
Expectant mother can travel in Goair upto 27th week of pregnancy without any medical certificate.
28th week to 36 weeks: Requires a Medical Certificate as “Fit to Fly as a Customer/Fit for Air Travel” valid for travel date, and issued 24 (twenty four) hours prior to the date of travel from a Consulting Obstetrician & Gynecologist. The medical certificate should be acceptable to the Duty Manager/Airport Manager and in case of doubt/clarification; the company doctor may be contacted for necessary advice. A copy of medical certificate to be retained by GoAir.
For more details, visit https://www.goair.in/terms-conditions
Types of Planes / Air craft available with GoAir
Total fleet: 32 Aircraft (+ 131 on Order)[1]
Airbus A320
- Airbus A320-200
- Airbus A320neo
Queries handled by GoAir Customer care
- Flight Ticket Booking
- Ticket Cancellation
- Flight Ticket Rescheduling
- Ok to Board
- Visa Services
- Online Check-in
- Baggage Allowance
- Duty Free Allowance
- Flight Information
- Airport Lounges
- Visa Information
- In-Flight Meals
- Airport Transfers
- Missing Luggage
- Immigration Services
- Valet Parking
- Meet and Greet
- Flight Wifi
- Airport Wifi
- In-Flight Entertainment
- Airport Facilities
- Delayed Flights
- Visa on Arrival
- First Class
- Business Class
- Economy Class
Is there any problem / complaint with reaching the GoAir Office in Guwahati (GAU), India Address or Phone number? Please report any issues using the below comment form.