Etihad Airways Jakarta Terminal helps travelers by putting to rest their air travel-related worries. The terminal staff of Etihad airline will help you in making bookings, collecting all the essential details regarding an upcoming flight, ensuring that the pre-allocated baggage allowance meets the luggage requirements, onboard wifi, inflight dining, choosing a preferred seat for the flight, parking at the airport, car hire. This article offers details regarding the Etihad Airways terminal at Jakarta. Passengers can use the information provided here to plan their upcoming flights with Etihad Airways, whether arriving at or departing from Jakarta.
Details of Etihad Airways Jakarta Airport – CGK
The Etihad Airways CGK Terminal is 1, at Soekarno-Hatta International Airport.
| Airport Name | Soekarno-Hatta International Airport |
| Etihad Airways Jakarta Airport Address | Pajang, Tangerang City, Banten, Indonesia |
| Airport Code | CGK |
| Etihad Airways Jakarta Airport Contact Number | +62 215 590 018 |
| Etihad Airways CGK Terminal | Terminal – 1 |
| Working Hours | 24 hours |
| Official Website | https://www.etihad.com/ |
| https://www.facebook.com/etihad | |
| https://twitter.com/EtihadHelp | |
| You Tube | https://www.youtube.com/etihadairways |
| https://www.instagram.com/etihadairways/ |
Services provided by Etihad Airways at Jakarta Airport CGK Terminal
At the Office of Etihad Airways CGK Terminal, passengers can avail themselves of the following services / amenities:
| Flight Ticket Booking and Cancellation | Ticket Rescheduling |
| Web / Online Check-in | Airport Counter Check-in |
| Kiosk Check-in | Airport and In-Flight Wifi |
| Unaccompanied Minor | Travel with Pets or Animals |
| Baggage Allowance | Duty-free Allowance |
| Flight Information | Airport Lounges |
| Visa-related Information | Pet Relief Area |
| Missing Luggage | Immigration Services |
| First Class and Business Class Seats Enquiries | Economy Class Seat Enquiries |
| Privilege Club | Delayed Flights |
| Transit Information | Privilege Club |
| Seats Selection and Enquiries | Concierge Services |
| Airport Facilities | In-Flight Entertainment |
Making Etihad Flight Bookings
Etihad Airways allows passengers to make reservations or bookings, be it individual or group, at the terminal 1 office. The Etihad Airways Soekarno–Hatta International Airport Terminal office staff will prepare a well-thought-out flight itinerary for you. You can book your hotel, car, airport transfer, and flight bookings in advance. These flight modifications can also be done using online means as well.
Manage Etihad Flight Bookings
The manage bookings tool helps in making changes to your flights or requesting services to your tickets such as viewing booking details, changing flights, booking travel extras like pre-select a seat, Adding checked Baggage, Pre-order a meal, Add internet access, Book a lounge, pet travel, sports equipment and more. The terminal staff will help you in making all these changes. You can either do it online or request assistance with bookings at the Etihad Airways terminal CGK.
Requesting Refunds
If you have tickets issued by 3rd party travel sites, travel agencies, or travel agents, you cannot request cancellation at the office of Etihad Airways terminal at Jakarta Airport. Only requests for cancellations or refunds for tickets directly issued by the Etihad Airways official channels will be entertained. The Etihad Airways Soekarno–Hatta Airport Terminal staff will communicate the refund status.
Inflight Wifi Available On Etihad Flights
Etihad Airways provides inflight wifi, and it is complimentary for First Class and Etihad Airways Guest Platinum members. For Gold, Silver, and Bronze membership-holding passengers, wifi plans are available for discounts at 75%,25%, and 10 %, respectively. Wifi Plans are as follows:
| Plan and Data | Fee Charged |
| Lite 50 MB | $5.95 |
| Flex 150 MB | $15.95 |
| Premium 300 MB | $29.95 |
Connectivity At The Jakarta
The entire Jakarta is under the connectivity of seamless wifi. The wifi is free, and you can connect your devices while waiting at Jakarta. If you need assistance with connecting your devices, you can ask the airport staff available to help you.
Service Animals And Pet Travel
Etihad Airways needs to be notified 48 hours prior to your flight when you are flying with a service dog. As per the pet policy, Etihad allows pets to travel with them in the cabin as well as checked Baggage. If you need assistance, ask the Etihad Airways Soekarno-Hatta Terminal staff for help.
Baggage Allowance And Claim
Baggage allowance is based on your flight fare or class type. You can refer to the Etihad Airways website to get a better idea about your luggage allowance. Your bags can be claimed at the destination airport once your flight lands at Etihad Airways Jakarta terminal departures.
Lost, Delayed, Or Damaged Baggage
When your bags get delayed, lost, or damaged, you have to report them immediately to an airline representative before leaving the airport at the baggage claim area or baggage service office. You can also request additional assistance at the office of the Etihad Airways terminal at Jakarta Airport.
Car Hire And Rental Service
At the arrival level of all terminals at the Jakarta, you will find courtesy phones or rental car agency counters. You can use it to rent or hire a car befitting your requirements. Additionally, any queries you have can be answered with the help of airport staff, the airport website, and/or Etihad Airways Soekarno-Hatta Terminal staff.
Parking Facility Available
At Jakarta, a parking facility is available to travelers at a price. There are paid plans you can choose among that meet your needs the best.
Unaccompanied Minors Traveling
If you have booked a flight for your minor with Etihad Airways, then knowing the Terminal will help you. Arrive with the passport and the minor form filled and submit it to the staff. It would help if you stayed at least 15 minutes after the flight leaves, in case the Etihad flight has to return due to some difficulty. The acceptable age limit for unaccompanied minors is 5 to 17 years old to the airline.
Requesting Special Assistance
It is always nice when a little guidance is provided, and Etihad Airways cares for its passengers so assistance is provided. When traveling with children or your pet, you need mobility or medical assistance. The Etihad Airways CGK Airport Terminal will help you accordingly.
Lounge Facility Available
The lounge facility at Jakarta is accessible to travelers at the airport. While you wait to catch your flight or get stuck at the airport due to a delay, you can spend most of your time relaxing at the airport lounges.
This content has information on the services and amenities that are available at the Etihad Airways Terminal at CGK. You can use this information while planning your trip with Etihad Airways. Safe Travels!
Etihad Airways Jakarta Airport Map
Frequently Asked Questions (FAQs) of Etihad Airways Jakarta Airport – CGK
Terminal 1 is where all the flight business of Etihad Airways is handled.
All the Etihad flights land at the Jakarta in Terminal 1.
The Etihad flights leave the Jakarta using the terminal 1.
Yes, There is free and paid inflight wifi available on flights for passengers depending upon their fare type flying with Etihad Airways.
Yes, a minor from age 5 to 12 years old can fly as an unaccompanied minor with Etihad Airways.