The Etihad Airways Office in Philippines is the Etihad Airways Office in Manila in Philippines; the Etihad Airways Philippines Office / Etihad Airways Manila Office is located at Terminal 3 of Manila International Airport a.k.a. Ninoy Aquino International Airport. Etihad flights from Manila Airport connect to Abu Dhabi in U.A.E. [United Arab Emirates]. Etihad passengers can make use of Pagss Lounge situated in Terminal 3 of Manila Intl Airport.
Contact Details of Etihad Airways Philippines Office
| Etihad Airways Philippines Office Address | Etihad Airways, Terminal 3, Manila International Airport, Ninoy Aquino International Airport, Pasay, 1300 Metro Manila, Philippines |
| Etihad Airways Philippines Office Contact Number | +63277926043 |
| Working Hours | Monday to Friday: 08:00 A.M. to 04:30 P.M. |
| Etihad Airways Official Website | www.etihad.com |
| Email Address | feedback@etihad.ae |
| Online Check In | www.etihad.com/en-in/manage/check-in |
| Check Flight Status | www.etihad.com/en-in/manage/flight-tracker |
| Youtube | www.youtube.com/EtihadAirways |
| www.twitter.com/etihad | |
| www.facebook.com/etihad | |
| www.instagram.com/etihad |
Airport Details of Etihad Airways Philippines Office
| Airport Name | Ninoy Aquino International Airport |
| Airport Code | MNL |
| Address | Pasay, 1300 Metro Manila, Philippines |
| Contact Number | +63 28771109 |
Etihad Airways Philippines Office Address Map
Services Provided by Etihad Airways Philippines Office
Listed here are all services provided at the Etihad Airways Office in Manila.
| Airport Transfers / Transportation | Missing Luggage |
| Sports Equipment | Immigration Services |
| Seats Enquiries and Selection | Airport / In-Flight Wi-Fi |
| Etihad Airways Mobile App | In-Flight Entertainment / Meals |
| Visa on Arrival | Airport Facilities |
| Transit Information | Delayed Flights |
| In-Flight Duty Free | Etihad Guest Miles |
| Receipts and Refunds | Etihad Airways Duty Free |
| Travel Insurance | Promotional Fares |
| Etihad Guest Loyalty Program | Animals and Pets |
| Etihad Codeshare Partners | Concierge Services |
| Flight Ticket Booking / Cancellation / Rescheduling | Special Assistance Services |
| Web / Online Check-in | Duty Free Allowance |
| Airport Counter Check-in | Flight Information |
| Self Service Kiosk Check-in | Airport Lounges |
| Unaccompanied Minor | Visa Information |
| Baggage Allowance | Etihad Airways Lounges |
Passengers / guests can request the services and seek additional assistance if needed, at the Etihad Airways Office in Manila.
Baggage Service
Etihad Airways has a Baggage Calculator which is available on the Etihad Airways website. All free carry-on/hand baggage and checked baggage allowances are subject to ticket/fare type and route.
Depending on a passenger’s ticket the limits may vary, but the maximum limits are as follows:
- Cabin Baggage: Linear Dimensions(L+W+H) of baggage(s) must be ≤ 115 centimeters and weight ≤ 12 kg.
- Personal Item: Linear Dimensions(L+W+H) of baggage(s) must be ≤ 81 centimeters.
- Checked Baggage: Linear Dimensions(L+W+H) of baggage(s) must be ≤ 207 centimeters
Information about baggage allowances and excess baggage charges can be obtained from the Etihad Airways Manila Office.
Pet Travel Service
Etihad Airways permits cats, dogs and falcons to fly in their aircrafts, subject to Etihad Airways Pet Policy and the laws at destination. All requests for pet travel must be submitted at least 7 days ahead of the intended flight and if approved all the necessary documentation work must be completed at least 48 hours before the scheduled departure of the intended flight.
Rules for Cats/Dogs:
- Passengers must be ≥ 18 years of age to travel with a cat/dog.
- Cat/dog must be ≥ 16 weeks old at the time of travel
- The combined weight of cat/dog and kennel/carrier must be ≤ 8kg.
- The linear dimensions(L+W+H) of the kennel/carrier must be …
- … ≤ 102 centimeters [40x40x22 centimeters] to fit underneath the seat in front of the passenger.
- … ≤ 143 centimeters [50x43x50 centimeters] if a passenger has purchased an adjacent seat.
- $1500 USD charged for each way.
Rules for Falcons:
- Passengers can travel with their falcon at no additional cost as part of the free cabin baggage allowance or as checked baggage for $500 USD per cage.
- Economy Class passengers are allowed 1 falcon per passenger or 2 falcons for every additional seat; First & Business Class passengers are allowed 2 falcons per person or 3 falcons per additional seat.
Subject to govt. Imposed restrictions, passengers are not permitted to travel with pet/animal companion on the following routes:
- Flights to/from – India (Ahmedabad & Trivandrum), Maldives, South Africa, United Kingdom (London).
- Flights to – Australia, China, United Kingdom (Manchester), U.S.A.
Some breeds of dog are prohibited, check Etihad Pet Policy for list of dog breeds.
Call or visit the Etihad Airways Office in Philippines to enquire and/or make pet travel booking(s).
Cancellation Service
Passengers with existing unexpired booking(s) with Etihad Airways can request for cancellations online through Etihad Airways website or Etihad Airways Mobile App or a nearby Etihad Airways Office; however, passengers who have purchased an Etihad ticket through a 3rd party platform or travel agency/agent, in such cases, passenger(s) must contact them directly to make cancellations.
All cancellation charges, if applied, and refund claims are subject to Etihad Airways Cancellation Policy.
Passengers can contact the Etihad Manila Office for specific information and queries concerning cancellations & refunds.
Check-in
- Online Check-in: …also known as web check-in and mobile check-in; passengers can check-in through the Etihad Airways website or Etihad mobile app. This option is available between 30 hours up to 1 hour prior to a flights’ scheduled departure.
- Home Check-in: this feature is available only to Etihad passengers departing from Abu Dhabi International Airport. Passengers can make use of this option up to 7 hours before their flight is set to depart.
- Airport Check-in: Passengers must arrive 2-3 hours ahead of the departure of the intended flight and clear security checks, then proceed to the Etihad check-in desk; check-in stops anywhere between 90 minutes and 60 minutes prior to a flights’ departure. Passengers can check airport specific check-in cut off on the Etihad website.
Special Assistance
Etihad Airways highly recommends passengers to submit their request(s) to use special assistance service(s) at least 48 hours prior to departure of their intended flight.
The special assistance services provided by Etihad Airways include, but are not limited to:
- On board medical assistance
- Special care & assistance to pregnant passengers
- Special dietary meals
- Special attention & care of unaccompanied minors
A special assistance service request form is available on the Etihad Airways website, alternatively, passengers can contact the Etihad Airways Philippines Office.
Frequently Asked Questions
Etihad Airways permits cats, dogs and falcons on their flights, subject to Etihad Pet Policy and the governing laws of the destination.
Passengers can pre-book their meal preference through the “manage booking” section available on the Etihad website or the Etihad mobile app.
The free baggage allowances differ with ticket/fare type and airport of departure; passengers can check the exact free baggage allowance on the baggage calculator available on the Etihad Airways website.
Etihad Airways Global Customer Contact Number in Manila, Philippines is +63277926044, available Monday to Friday from 08:00 A.M. up to 04:30 P.M.
Service dogs are allowed to fly at zero cost on board all Etihad operated flights.