Ethiopian Airlines Jomo Kenyatta Airport Terminal – NBO

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Jomo Kenyatta International Airport

At Ethiopian Airlines Nairobi Terminal, travelers can put to rest their worries like the hunt for tickets, collecting all the essential details regarding an upcoming flight, ensuring that the pre-allocated baggage allowance meet the luggage requirements, onboard wifi, inflight dining, choosing a preferred seat for the flight are all put to ease. This article offers details centric to the Ethiopian Airlines terminal at Nairobi. Passengers can use the information provided here to plan for their upcoming flights with Ethiopian Airlines, arriving at or departing from Nairobi Airport.

Details of Ethiopian Airlines Nairobi Airport – NBO

The Ethiopian Airlines NBO Terminal is 1, at Jomo Kenyatta International Airport.

Airport NameJomo Kenyatta International Airport
Ethiopian Airlines Nairobi Airport AddressEmbakasi, Nairobi, Kenya
Airport CodeNBO
Ethiopian Airlines Nairobi Airport Contact Number+254 20 822111
Ethiopian Airlines Nairobi TerminalTerminal 1 & 2
Working Hours24 hours
Official Websitehttps://www.ethiopianairlines.com/
Facebookhttps://www.facebook.com/EthiopianAirlines
Twitterhttps://twitter.com/flyethiopian
Instagram Accounthttps://www.instagram.com/fly.ethiopian/

Services provided by Ethiopian Airlines at Nairobi Airport Terminal NBO

At the Office of Ethiopian Airlines at NBO Terminal, passengers can avail themselves of the following services / amenities:

Flight Ticket Booking and CancellationTicket Rescheduling
Web / Online Check-inAirport Counter Check-in
Kiosk Check-inAirport and In-Flight Wifi
Unaccompanied MinorTravel with Pets or Animals
Baggage AllowanceDuty-free Allowance
Flight InformationAirport Lounges
Visa-related InformationPet Relief Area
Missing LuggageImmigration Services
First Class and Business Class Seats EnquiriesEconomy Class Seat Enquiries
Privilege ClubDelayed Flights
Transit InformationPrivilege Club
Seats Selection and EnquiriesConcierge Services
Airport FacilitiesIn-Flight Entertainment

Ethiopian Flight Bookings And Cancellations At Nairobi

Visit the Ethiopian Airlines terminal office at Nairobi for ticket reservations be it individual or group. Furthermore you can request the staff present for Ethiopian ticket cancellation as well. Just keep in mind that your flight tickets should not be from a third party source before requesting for flight cancellation.

Managing Ethiopian Bookings At Nairobi

When you visit the Ethiopian Airlines NBO Terminal office you can also seek assistance with making changes to seat selection, extra baggage, special services, insurance, change flights, change name and checking booking details. These changes can be made online by visiting the official Air Ethiopian Airlines website as well.

Check-in At Nairobi Airport

You can check-in for your Ethiopian Airlines flight in many ways,it can be online or offline.  Online check-in will save you a lot of time. It is advised to reach the airport at least 2 hours prior to the flight departure. Once all the formalities are done your flight takes from Ethiopian Airlines NBO terminal departures. 

Pet Travel And Service Dogs With Ethiopian Airlines

Ethiopian Airlines allows pets to travel with them in cabin as well as cargo. It is essential to notify the airline prior regarding your travel with your pets. Service dogs are allowed to travel in the passenger cabin as long as they are well trained,on leash and have to remain seated on the floor throughout the flight.  If you need any assistance feel free to seek help from the Nairobi Airport staff present. 

Connectivity on Ethiopian Flights And At Nairobi Airport

You will find free wifi connectivity at the Nairobi Terminal throughout your stay. Ethiopian Airlines provides paid wifi online for passengers so that you can stay connected and surf as you desire during your flight. You can either purchase it online or on board. Plans offered and Fee charged as follows:

Data PlansFee Charged
50 MB$100
100 MB$200
150 MB$300
200 MB$400

Baggage Allowance And Claims At Nairobi Airport

Your baggage allowance is based on your flight fare type. So you can refer to the airline website regarding free baggage allowance, extra or excess baggage allowance or checked baggage allowance. If you wish to purchase extra bags then it can be done by visiting either the official airline website, through the Ethiopian Airlines mobile app or during check-in at Nairobi. Once you reach the destination then you can claim your bags at Ethiopian Airlines NBO terminal arrivals.

Car Hire Service At Nairobi

Ethiopian Airlines has partnered with Car Trawler so that passengers can make bookings for Car Rental and Airport Transfer. This service includes but is not limited to taxis, ride-hailing services, transfer services, and chauffeur drive vehicle rental, private transfers, business class transfers, first-class transfers, bus, and mini bus transfers, train transfers, and limousine transfers. Feel free to seek assistance if needed from the NBO Airport Terminal staff. 

Lounges At Nairobi Airport

You will find a number of lounges available at the Terminal 1 of Nairobi.  As per your convenience you can purchase a day pass or hourly passes. So that you can relax during or before your trip.

Parking Availability At Nairobi

Among the various parking plans available at the Terminal 1 of Nairobi, you can choose the one that suits your needs. If you need any help with this feel free to reach the NBO Terminal staff.

Special Assistance At Nairobi Airport

Ethiopian Airlines provides assistance when needed by passengers. Whether it’s a passenger requiring wheelchair assistance, children travelling alone, families travelling with kids, assistance for seniors, passengers requiring medical clearance, blind passengers, patients with hearing impairment or pregnant women. Ethiopian Airlines has a well trained staff to provide assistance be it Ethiopian Airlines Nairobi staff or on board Flight crew. 

Ethiopian Airlines Nairobi Airport Map

Frequently Asked Questions (FAQs) of Ethiopian Airlines Nairobi Airport – NBO

What terminal is Ethiopian Airlines at Nairobi – NBO?

All Ethiopian Airlines flights, arriving at or departing from Nairobi Airport use Terminal 1.

Where are the Ethiopian Airlines Nairobi terminal arrivals?

Ethiopian Airlines flights arriving at NBO Airport are received in Terminal 1.

Where are the Ethiopian Airlines NBO terminal departures?

Terminal 1 is used for Ethiopian Airlines departing from Nairobi Airport.

Are service dogs allowed in Ethiopian Airlines?

Ethiopian Airlines allows blind assistance service dogs to travel with their owners in the cabin for free of charge.

Does Ethiopian Airlines offer travel insurance to passengers?

No, Ethiopian Airlines does not offer travel insurance to its passengers.

Is there in-flight wifi in Ethiopian Airlines?

There is no inflight wifi available in Ethiopian Airlines that can be used by travelers in their personal devices during their journey.

Is there in-flight entertainment in Ethiopian Airlines?

There is no in-flight entertainment for its passengers to enjoy from movies, to music, to games and shows.

Can a minor fly alone with Ethiopian Airlines?

Yes, a minor of age 5 to 11 years old can fly as an unaccompanied minor with the airline.

Does Ethiopian Airlines have a lounge service?

Yes a lounge service is available to passengers flying with Ethiopian Airlines.