Emirates airlines flies to 152 destinations across the world. In Kenya, it operates from Kenya Airport. Passengers who are wondering Emirates Airlines Jomo Kenyatta Terminal can refer to the following information. The Emirates lounge is also present at the airport for passengers to rest before boarding the plane. Use the contact address below to connect with Emirates airlines representatives.
Details of Emirates Airlines Jomo Kenyatta Airport
The Emirates Airlines NBO Terminal is 1, at Jomo Kenyatta International Airport.
| Airport Name | Jomo Kenyatta International Airport |
| Emirates Airlines Jomo Kenyatta Airport Address | Embakasi, Nairobi, Kenya |
| Airport Code | NBO |
| Emirates Airlines Jomo Kenyatta Airport Contact Number | +254 20 822111 |
| Emirates Airlines NBO Terminal | Terminal 1 |
| Working Hours | 24 hours |
| Official Website | www.emirates.com |
| YouTube | www.youtube.com/emirates |
| www.facebook.com/Emirates | |
| twitter.com/emirates | |
| www.instagram.com/emirates/ |
Services provided by Emirates Airlines at Jomo Kenyatta Airport Terminal NBO
At the Office of Emirates Airlines Jomo Kenyatta Terminal, passengers can avail themselves of the following services / amenities:
| Flight Ticket Booking and Cancellation | Ticket Rescheduling |
| Web / Online Check-in | Airport Counter Check-in |
| Kiosk Check-in | Airport and In-Flight Wifi |
| Unaccompanied Minor | Travel with Pets or Animals |
| Baggage Allowance | Duty-free Allowance |
| Flight Information | Airport Lounges |
| Visa-related Information | Pet Relief Area |
| Missing Luggage | Immigration Services |
| First Class and Business Class Seats Enquiries | Economy Class Seat Enquiries |
| Privilege Club | Delayed Flights |
| Transit Information | Privilege Club |
| Seats Selection and Enquiries | Concierge Services |
| Airport Facilities | In-Flight Entertainment |
Flight Ticket Booking
To book Emirates tickets, visit Terminal 1 at Jomo Kenyatta airport. Inform the staff about the preferred destination and choose the flight from the available list as per ticket type and budget. Finally, handover the documents and information required to book the flights. The staff will share the final details with the receipt after confirmation.
Flight Ticket Cancellations and Refunds
Emirates allows online and offline cancellations. Emirates NBO terminal ticket office assists the passengers to cancel their scheduled flight and shares the refund policy applicable to the specific ticket.
Manage Bookings
Emirates ticket related services ranging from booking, cancellations to changes are accessible from Kenya Emirates office. Inform the staff about the service required and check the charges applied before finalizing the decision to avail the service.
Pet Travel on Emirates
Four months and older pets are allowed at Emirates. You need to fill the form at least a week before reserving the flight to know if the pet qualifies the eligibility criteria of the airline and the country you are flying to. After filling the form, the airline informs the relevant detail via email.
Delayed, Lost or Damaged Baggage
Damaged or lost bag complaints must be immediately registered via a phone call or direct meeting with the concerned authority. Call Emirates NBO terminal (800) 777-3999 baggage to inform the staff about the issue and ask for a solution. Compensation will be offered for damages due to the airline’s fault.
Check-in
Clear the security at the airport and walk to the Emirates check-in kiosk or counter to get a boarding pass. Remember or carry the booking reference with an identity card to confirm the details during the check-in. After confirming flight details, click okay to print the pass on the kiosk screen.
Airport Lounge
Emirates can use the airline’s private lounge at Terminal 1. The lounge also offers additional services like WiFi, food and beverages and others. The lounge is designed to create a peaceful space for passengers to rest or involve in other activities like business meetings, watching a movie, musical,etc.
Special Assistance Service
Fill the special assistance and wellness form to request assistance from the airline. Emirates as per the requests share the possible supplies and support it can extend during the journey. It is advised to clearly mention the details about the assistance required for a much personalized service.
Rental Cars at Kenya Airport
Book or rent a car and taxi to drive to or from Kenya airport. Early bookings often receive discounts, saving some extra cents keeping the budget in place. Options are available in car and taxi as per the seat and space requirement.
Parking
Travelers at Kenya airport can use the parking service for a certain payable fee. The charges are applied as per the usage and hours or days the vehicle is stored at the airport. Due to heavy traffic, the parking area is full on many occasions. Thereby, visit the website to check the parking availability and book some space for your vehicle.
Services & Amenities at Jomo Kenyatta Airport
- ATMs & Cash to Card Machines
- Fast Track
- Gift Shops
- Restaurants and Cafes
- WiFi
- Lost & Found
- Retail Services
- Mailboxes
- Smoking Rooms
- News and Magazines
- Charging Stations
- Financial Services
- Mail-back Program
- Masks
- Prayer Areas
- Airport Hotels
- Information Office
- Medical Help
- VIP Terminal
- Family Services
- Assistance facilities
Check List of Emirates Airlines Offices
The list goes on for services available at Kenya airport. Take a glance at the airport website to know the shops and other facilities present at your terminal. Terminal 1 has a variety of shops offering food to clothing products for sale to the visitors of Kenya airport.
Map of Emirates Airlines at Jomo Kenyatta Airport
Frequently Asked Questions (FAQs) of Emirates Airlines Jomo Kenyatta Airport
Passengers can enjoy the benefits of food, snacks, beverages and several other facilities offered at Emirates private lounge.
Emirates functions from Terminal 1 of Jomo Kenyatta Airport.
Emirates flights departures take place at terminal 1 of Kenya Airport.
Flight code for Emirates aircrafts is EK.
Yes, Passengers can book rental cars to arrive or leave the airport.
Parking areas of Kenya offer connected entrance to terminals at the airport.