When you follow the advice of professionals, organizing a trip is much simpler. When making reservations for tickets as well as before heading to the airport, it is advantageous to keep a few things in mind. Executives at the Cebu Pacific Iloilo Office are skilled in handling your inquiries and complaints with the utmost comfort.
Cebu Pacific flights operate from Iloilo International Airport.
Contact Details of Cebu Pacific Iloilo Office
| Cebu Pacific Iloilo Office Address | Maves Services Rm. 127 G/F Marymart Mall, Valeria St, Iloilo City, Panay Island, Philippines |
| Cebu Pacific Iloilo Contact Number | (033) 333-0022 |
| Working Hours | 8am to 12pm 1pm to 5pm Monday to Friday |
| Email Address | DPO@cebupacificair.com |
| Official Website | www.cebupacificair.com/ |
| Online Check In | https://www.cebupacificair.com/pages/travel-info/check-in-options-online |
| Check Flight Status of Cebu Pacific | https://www.cebupacificair.com/flight-status |
| Customer Feedback Form | https://www.cebupacificair.com/about/talk-to-us/guest-feedback-form |
| YouTube | www.youtube.com/user/Cebupacificair |
| www.instagram.com/cebupacificair | |
| twitter.com/CebuPacificAir | |
| www.facebook.com/cebupacificairphilippines |
Airport Details of Cebu Pacific Iloilo Office
| Airport Name | Iloilo International Airport |
| Airport Code | ILO |
| Address | Iloilo Airport Access Road,Cabatuan 5031,Iloilo, Philippines |
| Contact Number | +63 33 320 8058 |
Cebu Pacific Iloilo Office Address Map
Services Provided by Cebu Pacific Iloilo Office
You could have a number of worries but you shouldn’t let challenging conditions obstruct your air travel. Speak to the staff at Cebu Pacific Iloilo Office regarding the following services and seek a timely response.
| Ticket Booking and Cancellation | Baggage Allowance |
| Ticket Rescheduling/ Rebooking | Flight Status |
| Visa-related Information | Airport Lounge |
| Online Check-in | Delayed, Damaged, Missing Luggage |
| Visa on Arrival | Immigration-related Services |
| Changing Seats | In-flight Facilities |
| Boarding Class Information | Airport Amenities |
| Travel Fund | Cancelled and Delayed Flights |
Booking
On the Cebu Pacific website, you can purchase tickets online. To search for flights and reserve the appropriate one, go to the “Flight” section of the homepage and enter the necessary information. Alternatively, you can also contact the travel executives at Cebu Pacific Office in Iloilo.
Manage Booking
Up to two hours prior to takeoff, you can monitor your reservation and make changes. Click on the “Manage Booking” button located under the “Manage” tab on the homepage of the airline’s website if you want to examine your itinerary, buy add-ons, pay your balance, request a refund, update details, and more.
Flight Status
On the Cebu Pacific website, you can check the status of your flight up to 48 hours before takeoff. Go to the “Manage” tab on the homepage and click the “Flight Status” button. Any option, including the route or flight number, can be used to check the status.
Cancellation and Refund
You must find your reservation on the Manage Booking page in order to cancel your flight. If Cebu Pacific cancels the flight, you are entitled to a refund. Within thirty days of the cancellation, the same must be asked for. Else, you may also choose to get the refund to Travel Fund, if activated, in your Cebu Pacific account.
Baggage
One item of carry-on luggage per passenger is allowed in the cabin. It shouldn’t weigh more than 7 kg (dimension – 56 cm x 36 cm x 23 cm). It must be placed in the overhead compartment with care.
There is a limit of one piece of checked luggage per person. 20 kg or 32 kg of additional baggage can be purchased using the pre-paid baggage option. It should not weigh more than 64 kg. The prepaid baggage option is offered at the time of booking. Up to two hours prior to takeoff, it can be seen under the “Manage Booking” option.
You can get the Baggage Protect scheme that aids in offering compensation for the loss or damage to your luggage.
Check-in
To obtain the boarding pass, go to the Cebu Pacific check-in counter at the airport and present your identification documents.
Web Check-in
To check in online, go to the “Check-in” button that is located under the “Manage” option on the website’s home page. The facility begins seven days before the flight. For domestic flights, check-in can be completed up to an hour before departure. If you are traveling internationally, you must check in at least four hours before takeoff.
Please note, online check-in is not allowed for:
- Unaccompanied minors (below 12 years)
- Passengers traveling with an infant
- Passengers requiring special assistance services
Special Assistance
Passengers with impairments or those who require other medical assistance can access all kinds of special assistance services.
You can read the comprehensive instructions and proceed as necessary, whether they relate to pregnant women, traveling with infants, reservations for young passengers and unaccompanied minors, or traveling with pets or animals. Take a look at the detailed directions and go ahead accordingly.
Frequently Asked Questions
The office location is Maves Services Rm. 127 G/F Marymart Mall, Valeria St, Iloilo City, Panay Island, Philippines.
You can reach out to the staff at (033) 333-0022.
This is allowed only in case of a domestic flight, otherwise, it is 4 hours before an international flight.
You are advised to book an extra seat to sit comfortably, or to fit in your carry-on baggage because of its size. It may be noted that the seat size of Cebu Pacific goes from 16.7 to 17.3 inches.
Travel Fund is a virtual wallet plan offered by Cebu Pacific. It saves the amount you have paid for a booking. The same can be used to make payments for future bookings or buy add-ons. The amount remains valid for 6 months.