Travelers flying solo or in groups, alike, swim through a shadow of doubts, concerns and questions. Be it locating the correct terminal for a flight, trying to discern whether the available baggage allowance would suffice or fall short, how early must one arrive at the airport in order to check-in at the airport counter, the list could go on. Bearing all that in mind, this segment has been put together for travelers to act as a guide to plan and prepare for an upcoming / future flight arriving at or departing from British Airways Cape Town Airport Terminal and relevant contact information has also been provided for all those to wish to contact the airline.
Details of British Airways Cape Town Airport
The British Airways Cape Town Terminal is 1, at Cape Town International Airport.
| Airport Name | Cape Town International Airport |
| British Airways Cape Town Airport Address | Matroosfontein, Cape Town, 7490, South Africa |
| Airport Code | CPT |
| British Airways Cape Town Airport Contact Number | +27 21 937 1200 |
| British Airways Cape Town Terminal | Terminal 1 |
| Working Hours | 24 hours |
| Official Website | https://www.britishairways.com/ |
| YouTube | https://www.youtube.com/@BritishAirways |
| https://www.facebook.com/britishairways | |
| https://twitter.com/British_Airways | |
| Instagram Account | https://www.instagram.com/british_airways/ |
Services provided by British Airways at Cape Town Airport Terminal CPT
Passengers of British Airways can request personnel to avail themselves of the services offered by the airline as listed here:
| Flight Ticket Booking and Cancellation | Ticket Rescheduling |
| Web / Online Check-in | Airport Counter Check-in |
| Kiosk Check-in | Airport and In-Flight Wifi |
| Unaccompanied Minor | Travel with Pets or Animals |
| Baggage Allowance | Duty-free Allowance |
| Flight Information | Airport Lounges |
| Visa-related Information | Pet Relief Area |
| Missing Luggage | Immigration Services |
| First Class and Business Class Seats Enquiries | Economy Class Seat Enquiries |
| Privilege Club | Delayed Flights |
| Transit Information | Privilege Club |
| Seats Selection and Enquiries | Concierge Services |
| Airport Facilities | In-Flight Entertainment |
Booking
Flight bookings/reservations can be a troublesome task for some people, in such cases travelers can enlist the help of the team present at the British Airways Cape Town Airport terminal. Travelers can provide the specific need & requirements for a flight and the representatives will do their best to put together an itinerary solution that satisfies all the expectations.
Manage Booking
Customers of British Airways can manage booking by logging in to the airline’s website and mobile app; in the off chance an individual is facing problems with making changes and / or adding services & amenities to their booking, they can request assistance from the team stationed at the British Airways Cape Town terminal.
Baggage Allowance
British Airways provides free baggage allowance for passengers using their flight services; the limits for free baggage allowance for cabin carry-ons and checked luggage depend on ticket/fare class type. Refer to the airline’s website for the permitted weights and dimensions for cabin baggage and checked luggage.
Cancellation and Refund
Fare rules defined by British Airways policies determine whether a ticket cancellation is possible and / or if a claim qualifies for a refund. Customers can request for cancellations and / or claim refunds with the help of personnel at the British Airways Cape Town Airport terminal office.
Pet Travel Services
British Airways offers pet travel services to passengers who wish to plan pet travel plans; service dogs are admitted free of charge subject to British Airways Pet Policy. For costs and other pet travel queries please contact the team at the British Airways Cape Town terminal office.
Delayed, Lost, or Damaged Baggage
Passenger(s) must report any lost, delayed or damaged luggage immediately upon realization after arriving at the destination airport; the British Airways team tries its best to locate and and return lost / delayed baggage to the owners within 72 hours.
Check-in
While the option of “online check-in” is available to passengers flying with British Airways via British Airways website and British Airways mobile app, persons can also check-in in-person at the British Airways Cape Town Airport terminal check-in desk.
Special Assistance Services
Depending on circumstances, passengers can avail themselves of special assistance services offered by British Airways. Passengers must submit a request at least 48 hours prior to the departure of their intended flight if they are to avail any special assistance service.
In-flight Wi-fi
The British Airways fleet comprises some aircrafts which are wi-fi enabled; passengers flying with British Airways can select one of the many wi-fi packages to use the internet for the duration of their flight. Wi-fi packages begin at £1.99; refer to British Airways website to see which package would be suitable.
Airport Lounge
Passengers of British Airways can opt to make use of the dedicated airport lounge at Cape Town Airport or any of the OneWorld lounges.
Car Rental
Passengers arriving at the British Airways Cape Town terminal can rent a car from the airport for the course of their stay; Car Rental Desks are present at Terminal 2, Terminal 3, Terminal 4 and Terminal 5.
Parking at Cape Town Airport
At Cape Town Airport, persons can choose any of the following parking options;
- Short Stay
- Long Stay
- Business
- Meet & Greet
- POD Parking (T5)
- Valet Parking
British Airways Cape Town Airport Map
Frequently Asked Questions (FAQs) of British Airways Cape Town Airport
British Airways operates its flights from Terminal 1 at Cape Town Airport.
British Airways flights operate from Terminal 1 at Cape Town Airport.
British Airways manages all its flight operations at Cape Town Airport from Terminal 1.
Yes! Travelers can avail the use of the dedicated British Airways airport lounge at Cape Town Airport.
Yes! Travelers can rent a car of their choosing at Cape Town Airport.
Yes! Cape Town Airport provides parking facilities.