Plan your course-of-action for a departing flight from or arriving to Asiana Airlines Hong Kong Airport Terminal; the details furnished in this segment can be used as reference points by travelers / passengers / readers to plan upcoming or future flights with Asiana Airlines. Persons can devise contingencies and solutions for unexpected instances / circumstances with the assistance of the Asiana Airlines personnel.
Details of Asiana Airlines Hong Kong Airport
The Asiana Airlines Hong Kong Airport Terminal is 1 at Hong Kong International Airport.
| Airport Name | Hong Kong International Airport |
| Asiana Airlines Hong Kong Airport Address | 1 Sky Plaza Rd, Chek Lap Kok, Hong Kong |
| Airport Code | HKG |
| Asiana Airlines Hong Kong Airport Contact Number | +85221818888 |
| Asiana Airlines Hong Kong Airport Terminal | Terminal 1 |
| Working Hours | 24 hours |
| Official Website | flyasiana.com |
| YouTube | www.youtube.com/@asianaairlineskorea |
| www.facebook.com/flyasiana | |
| twitter.com/FlyAsiana | |
| Instagram Account | www.instagram.com/flyasiana |
Services Provided by Asiana Airlines at Hong Kong Airport Terminal HKG
In case of any hassle or concern regarding the following services, you must speak to the travel executives deputed at the helpdesk of Asiana Airlines Hong Kong Airport Terminal 1.
| Airport Counter Check-in | In-Flight Entertainment |
| Airport Lounges | Economy Class Enquiries |
| Airport Self Service Kiosk Check-in | In-Flight Duty-Free Products |
| Airport Transfers | Animals and Pets |
| Airport Transportation | Boarding Pass Privilege |
| Any Item Lost | Missing Luggage |
| Baggage Allowance | Delayed Flights |
| Duty-Free Allowance | Visa on Arrival |
| Flight Information | Premium Economy Class Enquiries |
| Flight Ticket Booking | Thai Lion Air Latest Promotions |
| Flight Ticket Cancellation | Immigration Services |
| Flight Ticket Rescheduling | In-Flight Wifi |
| In-Flight Meals | Trip Insurance |
| Seat Selection | LionMag |
| Sports Equipment | Prepaid Baggage |
| Unaccompanied Minor Service | Airport Facilities |
| Visa Information | Receipts and Refunds |
| Web Check-in | Airport Wi-Fi |
Booking
Ticket booking is a breeze with the help of personnel at the Asiana Hong Kong Airport office; travelers can call or visit the Asiana Hong Kong terminal airport office and specify all their needs / requirements expected for a future flight and the team would help provide an itinerary solution that best suits and accommodates all specifications.
Manage Booking
Passengers flying with Asiana Airlines can enlist the help of the representatives of the airline in order to manage booking; if a passenger needs to make changes on an existing booking or wishes to add / remove a service, they can approach an Asiana Airlines team member and seek help. Alternatively, passengers can manage booking themselves by logging in via the Asiana Airlines website and Asiana Airline mobile app.
Baggage Allowance
The free cabin-baggage allowance and checked-baggage allowance is factored by the flight route i.e. whether a flight is international or domestic and the ticket / fare class type. The free baggage allowance offered to passengers of Asiana Airlines would differ between an international and domestic flight and also the ticket class would affect the limits of free baggage allowance. Additional luggage allowance can be purchased, if necessary at the Asiana Airlines Hong Kong terminal counter.
Cancellation and Refund
Cancellations and refunds are all subject to fare rules defined by Asiana Airlines policies; at the Asiana Airlines Hong Kong terminal airport office travelers cannot request cancellations and / or file a refund claim for booking(s) / ticket(s) issued by 3rd party travel site / travel agent / travel agency, only tickets issued directly by the airline will be entertained.
Pet Travel
Domestic cats, dogs and birds have been given the “green light” for transport aboard Asiana Airlines; travelers can make flight bookings for their pet(s) / animal companion(s), subject to airline policies and laws regulating the transportation of animals at the airport of departure / arrival. Travelers can request for costs, additional information, pet reservation(s) guidance from personnel at the Asiana Hong Kong Airport terminal.
Delayed, Lost, or Damaged Baggage
In case of damaged baggage, passengers of Asiana Airlines must report it immediately at the destination airport or submit a written report within 7 days from the time of claiming baggage. And in instances of lost / delayed baggage, the Asiana Airlines passengers must submit a report in writing to the airline within 21 days from the time the baggage was checked in for flight. Additional additional can be sought at the baggage counter at the Asiana arrival terminal Hong Kong. If passengers have misplaced any personal item or article in-flight, they can visit the airline’s website to submit an online report.
Check-in
Travelers who have to check-in for their flight with Asiana Airlines can use the “online check-in” feature accessible via the airline’s website and mobile application or they can use a self-service kiosk present at the airport; or the travelers can choose to check-in in-person at the Asiana Airlines Hong Kong Airport Terminal.
Special Assistance Services
Asiana Airlines has in place a series of special assistance services which help enhance the flight experience of travelers who might have physical or sensory impairments or some other medical affliction that needs special care / handling or special needs that need to be paid attention to. Travelers can request for details and / or avail themselves of special assistance services by contacting the Asiana Hong Kong airport office.
In-flight Wi-fi
Asiana Airlines provides wi-fi on aircrafts that have been wi-fi enabled, special browsing plans are available for purchase on the Asiana airline’s website. For more details or guidance, contact the executives at the Asiana Airlines Hong Kong terminal office.
Airport Lounge
The Lufthansa Lounge is available for use to passengers of Asiana Airline as Lufthansa is an affiliated airline to Asiana Airlines. For more information, kindly refer to the airline’s website or seek the assistance of the team present at the Asiana Hong Kong terminal.
Car Rental
At the Arrivals area of every terminal in Hong Kong Airport, courtesy phones and / or Rental Car counters are present; alternatively, travelers can use the AirTrain to get to the Federal Circle Station and avail the car rental services of Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless, SIXT or Thrifty.
Parking at Hong Kong Intl Airport
The Hong Kong Airport has a range of parking options available for travelers; on-site and off-site parking areas are available and persons can also opt to use the feature of online pre-booking a parking space. Travelers can use major Credit/ Debit Cards (MasterCard, Visa, Discover, American Express), E-ZPass Plus and Contactless Payment (Apple Pay, Google Pay, Samsung Pay) to pay for their parking.
Services & Amenities at Hong Kong International Airport
Hong Kong Airport houses a wide variety of services and amenities to better the airport experience for all travelers; services / amenities which can be availed at Hong Kong International Airport are as follows:
- Airport Information
- ATM
- Baggage Storage
- Charging Station
- Currency Exchange
- Ground Transportation
- Lounges
- Medical Office
- Nursing Suites
- Restrooms
- Service Animal & Pet Relief
- Worship Spaces
More information and assistance can be requested from the team present at the Asiana Hong Kong airport terminal office.
Asiana Airlines Hong Kong Airport Map
Frequently Asked Questions (FAQs) of Asiana Airlines Hong Kong Airport
Asiana Airlines flight operations are managed from Terminal 1 at Hong Kong International Airport.
Asiana Airlines flight departures at Hong Kong International Airport is managed from Terminal 1.
Asiana Airlines flights arriving at Hong Kong Airport are received at Terminal 1.
Yes! Passengers of Asiana Airlines can use the lounge of affiliate airline Lufthansa at Hong Kong International Airport.
Yes! Travelers can rent a car from one of the multiple Rental Car agencies present in the Federal Circle Station.
Hong Kong Airport has multiple parking options; off-site and on-site, long-term and short-term, on-spot and pre-booked parking are all available at Hong Kong International Airport.