Everyday millions of people set out to catch a flight, either for business or leisure. All those millions of people have 1 thing in common and that is making preparations for the upcoming flight. Setting aside the bother of “airport look” and packing luggage they also have to worry about baggage allowance, flight status, lounges, inflight entertainment / wifi, seat selection, etc. This page offers travelers with information about the All Nippon Airways O’Hare Terminal; passengers / travelers who are to prepare for an upcoming flight / plan a future flight with ANA that is set to depart from / arrive at O’Hare can use these details as a guide.
Details of All Nippon Airways O’Hare Airport
The All Nippon Airways Chicago Terminal is 5, at O’Hare International Airport.
| Airport Name | O’Hare International Airport |
| All Nippon Airways O’Hare Airport Address | 10000 W Balmoral Ave, Chicago, IL 60666, United States |
| Airport Code | ORD |
| All Nippon Airways O’Hare Airport Contact Number | +18008326352 |
| All Nippon Airways O’Hare Airport Terminal | Terminal 5 |
| Working Hours | 24 hours |
| All Nippon Airways Official Website | www.ana.co.jp |
| YouTube | www.youtube.com/@ANAGlobalCH |
| www.facebook.com/ana.japan | |
| twitter.com/ANA_travel_info | |
| www.instagram.com/ana.japan |
Services provided by All Nippon Airways at O’Hare Airport Terminal ORD
At the Office of All Nippon Airways at O’Hare Terminal, passengers can avail themselves of the following services / amenities:
| Flight Ticket Booking | Ok to Board | Flight Ticket Cancellation |
| Airport Lounges | Visa Services | Baggage Allowance, Online Check-in |
| Airport Transfers | Meet and Greet | Duty-Free Allowance |
| Immigration Services | Business Class | In-Flight Meals |
| Missing Luggage | Airport Lounges | Flight/Visa Info |
| Miles | Economy Class | Delayed Flights |
| Airport Facilities | In-Flight Entertainment | Airport Wifi |
| Valet Parking | Visa on Arrival | Flight Wifi |
Booking
The office of ANA terminal at O’Hare has a team of trained airline representatives who can help all travelers with their flight booking, if needed.
Alternatively, travelers may also make flight reservations through the ANA website and mobile application.
Manage Booking
From the “My Booking” section on the airline’s website and mobile application, passengers can access their bookings and make changes if / when needed or / and avail themselves of a variety of flight related services.
Passengers can also request for help to manage bookings from the team on duty at the office of All Nippon Airways terminal at Chicago.
Cancellation & Refund
The ANA O’Hare Terminal Office will not accept requests for cancellation or / and refunds of tickets / reservations issued via third party travel agencies / agents / websites.
All cancellations / refunds are conditional to the fare rules applicable per the specific fare / class type.
Baggage Allowance
The airline permits passengers to bring 1 cabin / carry-on baggage and 1 personal item [handbag / briefcase / laptop bag / etc.]; the dimensions of the cabin / carry-on baggage must be less than equal to 40x25x55 centimeters and weigh no greater than 10kg.
Each piece of checked baggage must be less than or equal to 62 linear inches (158 centimeters) in dimensions and not weigh more than 32 kg. The free checked baggage allowance is as follows:
- Economy & Premium Economy Class – Up to 2 pieces, each piece weighing ≤ 23 kg.
- Business Class – Up to 2 pieces, each piece weighing ≤ 32 kg.
- First Class – Up to 3 pieces, each piece weighing ≤ 32 kg.
To buy additional baggage allowance or / and to request more information about baggage allowance, contact the All Nippon Airways ORD Terminal Office.
Flight Status
Track flight status on the airline’s website or mobile app or request update from the office of ANA terminal at Chicago.
Check-in
Passengers can either check-in at the All Nippon Airways terminal at Chicago Airport or through the online / web / mobile check-in feature on the All Nippon Airways mobile app / website.
Check-in at the airport counter stops 60 minutes prior to departure and online / web / mobile check-in is available from 24 hours up to 90 minutes before flight departure.
Special Assistance Services
A set of special assistance services are offered by the airline; these services have been curated to efficiently accommodate passengers with sensory / physical impairments or / and medical conditions or / and special needs.
For a complete list of special assistance services offered by the airline please request for information from the staff at the ANA O’Hare Terminal Office.
Pet Travel Service
The airline offers pet travel service conditional to ANA Pet Policy and the laws regulating the transportation of live animals at the destination airport and destination.
Contact the All Nippon Airways ORD Airport Terminal Office for more details regarding pet travel with the airline.
Inflight WiFi
The inflight internet / wifi service is available to passengers on select flight routes / aircrafts; the service is provided free of charge to Business class passengers.
Airport Lounge
As ANA is a member airline of Star Alliance, its passengers are able to avail themselves of access and use of innumerable lounges of all Star Alliance member airlines at multiple airports all over the world.
To locate a lounge at this airport, please visit the Star Alliance website or contact the ANA O’Hare Terminal Office for assistance.
All Nippon Airways O’Hare Airport Map
Frequently Asked Questions (FAQs) of All Nippon Airways O’Hare Airport
All Nippon Airways flight operations at O’Hare are managed from Terminal 5.
All Nippon Airways flights arriving at O’Hare are received at Terminal 5.
All Nippon Airways flights depart from Terminal 5 at O’Hare.
Contact All Nippon Airways by calling 1 (800) 235-9262.
Yes! ANA offers inflight internet / wifi connectivity on select aircrafts.
Yes! ANA has pet travel service.