AirAsia operates at several airports worldwide, providing affordable and convenient travel options. At each airport, it designates a specific terminal for its flights, streamlining the boarding and departure process for passengers. The AirAsia Mactan terminal is a dedicated facility equipped with modern amenities. It ensures a comfortable and hassle-free experience. From check-in counters to security checkpoints, it is efficiently organised to accommodate the airline’s operations. You can find a variety of services within the Mactan terminal, including retail shops, food outlets, and seating areas. It reflects the airline’s commitment to providing a seamless travel experience at budget-friendly prices. It makes it an excellent choice for travellers seeking affordable air travel options without compromising on comfort and quality. Here are all the services and information explained below:
Details of AirAsia Mactan Airport
The AirAsia CEB Terminal is 1, at Mactan International Airport.
| Airport Name | Zest Airways – Mactan Cebu |
| AirAsia Mactan Airport Address | 8X8H+39Q, West Wing Domestic Area, Mactan Cebu Int’l Airport, Mactan, Lapu-Lapu City, Cebu, Philippines |
| Airport Code | CEB |
| AirAsia Mactan Airport Contact Number | +63 32 236 9328 |
| AirAsia CEB Terminal | Terminal 1 |
| Working Hours | 24 hours |
| Official Website | https://www.airasia.com |
| https://www.facebook.com/AirIndiaX/ | |
| https://twitter.com/AirAsia | |
| You Tube | https://www.youtube.com/@AirIndiaX |
| Instagram Account | https://www.instagram.com/airindiax/ |
Services provided by AirAsia at Mactan Airport CEB Terminal
At the Office of AirAsia Mactan Airport Terminal, passengers can avail themselves of the following services / amenities:
| Flight Ticket Booking and Cancellation | Ticket Rescheduling |
| Web / Online Check-in | Airport Counter Check-in |
| Kiosk Check-in | Airport and In-Flight Wifi |
| Unaccompanied Minor | Travel with Pets or Animals |
| Baggage Allowance | Duty-free Allowance |
| Flight Information | Airport Lounges |
| Visa-related Information | Pet Relief Area |
| Missing Luggage | Immigration Services |
| First Class and Business Class Seats Enquiries | Economy Class Seat Enquiries |
| Privilege Club | Delayed Flights |
| Transit Information | Privilege Club |
| Seats Selection and Enquiries | Concierge Services |
| Airport Facilities | In-Flight Entertainment |
Check-In Services
Air AirAsia Mactan-Cebu Airport Terminal offers various check-in options to accommodate the preferences of their passengers. Traditional check-in counters are available for those who prefer face-to-face interactions with airline staff. Additionally, self-service kiosks are provided, enabling passengers to check-in and print their boarding passes on their own. Online check-in is also available. It allows passengers to check-in from the convenience of their own devices prior to arriving at the airport.
Baggage Handling
It ensures efficient baggage handling services to minimize any inconvenience to its passengers. There are designated areas for baggage drop-off after the check-in process at the time of Air Asia terminal Mactan Airport arrivals. Passengers are guided to these areas where they can securely hand over their luggage to be loaded onto the aircraft. Their staff members are readily available to assist passengers with any inquiries or concerns regarding their baggage. They ensure that passengers can trust in the reliable handling of their belongings, allowing them to travel with peace of mind.
Special Assistance
They ensure a comfortable and accessible travel experience for all passengers, including those with special needs. At the AirAsia Cebu terminal, it offers a range of special assistance to cater to the unique requirements of individuals. Passengers who require mobility aids or extra assistance, such as wheelchair assistance, can notify the airline in advance. This advance notice allows the staff to make necessary arrangements to ensure a seamless journey for these passengers. Trained personnel are readily available to provide support and assistance throughout the travel process. It includes boarding, disembarking, and navigating the airport facilities. It guides passengers through security checkpoints, providing wheelchair assistance, or offering personalised care. It strives to make every aspect of the travel experience as comfortable & accommodating as possible for passengers with special needs.
Lounge Access
For passengers seeking a more premium travel experience, AirAsia Terminal Mactan-Cebu Airport offers lounge access. These exclusive lounges provide a comfortable and relaxing environment where passengers can unwind before their flights. Lounge access often includes comfortable seating, complimentary snacks and beverages, Wi-Fi access, and charging stations. In some cases, there are additional facilities such as shower facilities or spa services. It is typically available to passengers or can be purchased as an add-on service. It allows passengers to enjoy the enhanced amenities and services provided in these exclusive spaces.
Retail and Dining
It is equipped with an extensive range of retail and dining options. It serves the diverse needs and preferences of passengers. Travellers have the opportunity to explore a variety of shops that offer duty-free items, travel essentials, souvenirs, and more. The dining options available at the terminal encompass a diverse selection of cuisines, ranging from quick-service outlets to sit-down restaurants. Indulge in a satisfying culinary experience by enjoying a delicious meal or grabbing a quick snack before their flight. Whether it’s a taste of local cuisine or international flavours. It ensures that passengers have a wide array of dining choices to choose from, enhancing their overall airport experience.
Transportation and Parking
It often provides convenient transportation options and parking facilities for passengers. Public transportation services such as buses, trains,/taxis are typically available to facilitate easy access to & from the airport. Parking areas are designated for passengers who choose to drive their vehicles to the airport. These parking facilities ensure secure parking spaces and are usually located in close proximity to the AirAsia terminal at Mactan-Cebu buildings.
Business and Conference Facilities
It recognizes the needs of business travellers and provides business & conference facilities at the AirAsia Mactan-Cebu Terminal. These facilities meet the requirements of professionals & offer a conducive environment for conducting business activities. Business travellers can take advantage of various amenities such as meeting rooms, conference halls, and dedicated workspaces. These spaces provide a comfortable & well-equipped setting for holding meetings, conducting presentations before flights. With access to modern technology and audiovisual equipment, business travellers can seamlessly connect with colleagues or clients. The availability of business & conference facilities reflects the commitment to meet the needs of corporate clientele. They ensure that they can conduct their business efficiently and effectively while on the go.
Connectivity and Wi-Fi
To meet the demands of the digital age, they are equipped with connectivity features. It includes Wi-Fi access during both arrivals and Air Asia CEB terminal departures. Passengers can connect their devices to the airport’s Wi-Fi network to stay connected. They can also browse the internet, check emails, or access online services. Wi-Fi access may be offered for free or provided as a paid service. It totally depends on the specific airport and its policies.
AirAsia Mactan Airport Map
Frequently Asked Questions (FAQs) of AirAsia Mactan Airport
It offers traditional check-in counters, self-service kiosks, and online check-in options for passenger convenience.
The terminal at Mactan is Terminal 1. In this terminal you get tons of facilities along with special services too. It allows all passengers to spend their wait time with ease and convenience.
It ensures efficient baggage handling by providing designated areas for baggage drop-off after the check-in process. Trained staff members assist passengers with any queries or concerns related to their baggage.
Yes, it is committed to providing a comfortable and accessible travel experience for all passengers. Special assistance services are available for passengers requiring mobility aids or extra assistance.
Yes, it offers lounge access both during arrivals and Air Asia Mactan terminal departures. These lounges provide a relaxing environment with amenities such as comfortable seating, complimentary snacks u0026 beverages, Wi-Fi access etc.
It offers a range of retail outlets for duty-free shopping, travel essentials, and souvenirs. Dining options include a diverse selection of quick-service outlets and sit-down restaurants catering to various cuisines.
They are typically well-connected to public transportation services. It includes buses, trains, or taxis, making it convenient for passengers to travel to and from the airport.
Yes, they provide business and conference facilities, including meeting rooms and conference halls, for business travellers. These facilities are equipped with amenities necessary for conducting business activities.
Yes, it offers Wi-Fi connectivity for passengers. They can connect their devices to the airport’s Wi-Fi network to stay connected, browse the internet, and access online services.
Yes, it typically provides parking facilities for passengers who choose to drive their vehicles. These parking areas ensure secure parking spaces and are conveniently located near the terminal buildings.
The staff can be reached through various means, including information counters, customer service helplines. You can also approach them within the terminal premises.