If you have a flight to catch with AirAsia and are wondering where the AirAsia Iloilo Terminal is, then you are at the right place. Terminal 1 is where you will find the AirAsia office at the airport. Here, you will find guidance regarding travel queries like booking a flight, special meals on board, baggage fees, flight schedule, bassinet service, pet relief area, seat selection, and more. The professional team present will help you plan for your upcoming trip with Air Asia to ensure you have a seamlessly convenient air travel experience.
Details of AirAsia Iloilo Airport – ILO
The AirAsia ILO Terminal is 1, at Iloilo International Airport.
| Airport Name | Iloilo International Airport |
| AirAsia Iloilo Airport Address | Iloilo Airport Access Road,Cabatuan 5031,Iloilo, Philippines |
| Airport Code | ILO |
| AirAsia Iloilo Airport Contact Number | +63 33 320 8058 |
| AirAsia ILO Terminal | Terminal – 1 |
| Working Hours | 24 hours |
| Official Website | https://www.airasia.com/ |
| https://twitter.com/AirAsia | |
| https://www.facebook.com/AirAsiaPhilippines | |
| https://www.instagram.com/airasiasuperapp/ | |
| You Tube | https://www.youtube.com/user/airasia |
Services provided by AirAsia at Iloilo Airport ILO Terminal
At the Office of AirAsia at ILO Terminal, passengers can avail themselves of the following services / amenities:
| Flight Ticket Booking and Cancellation | Ticket Rescheduling |
| Web / Online Check-in | Airport Counter Check-in |
| Kiosk Check-in | Airport and In-Flight Wifi |
| Unaccompanied Minor | Travel with Pets or Animals |
| Baggage Allowance | Duty-free Allowance |
| Flight Information | Airport Lounges |
| Visa-related Information | Pet Relief Area |
| Missing Luggage | Immigration Services |
| First Class and Business Class Seats Enquiries | Economy Class Seat Enquiries |
| Privilege Club | Delayed Flights |
| Transit Information | Privilege Club |
| Seats Selection and Enquiries | Concierge Services |
| Airport Facilities | In-Flight Entertainment |
Flight Inquiry And Request Bookings
If you need to inquire about the air travel destination and the fee changes by AirAsia, you can visit the AirAsia Terminal At Iloilo. Bookings with AirAsia can also be made online or requested at the terminal. The Terminal staff will mail you your AirAsia ticket PNR details that you can download or print.
Request Cancellations And Seek Refund Status
Whether you are doing it online or at the Iloilo terminal, seeking a refund is easy. Your AirAsia flight ticket determines if it is eligible for cancellation. Once your flight gets canceled, the airline initiates the refund amount after deducting a cancelation fee based on the cancellation policy.
Flight Status And Travel Document
At Iloilo, you will find information on the AirAsia flight schedule, which will help you know the current status of your flight. The team at the AirAsia ILO Terminal office will help you get all the correct travel documents, which are essential to experience a seamless air journey.
Check-in And Seat Selection
Knowing the check-in time for your flight is essential to be able to board the flight on time. If you check in for your AirAsia flight online, you can choose your seats and download your boarding passes. For the Iloilo check-in, you must be present at least 2 hours before your flight.
Rescheduling And Seat Upgrades At Iloilo
If you seek a schedule change, you can do it online or by visiting the AirAsia Iloilo Airport Terminal 1. The terminal staff will book your new flight after deducting an AirAsia flight change fee. You can also book an upgraded seat and pay the difference online or at the airport.
Baggage Allowance And Claim At Iloilo
You can check the AirAsia baggage policy to check the baggage fee and the free baggage allowance on the official airline website or by visiting the airport terminal. You can claim baggage once your flight lands at AirAsia ILO Airport Terminal departures.
Inquiry of Lost, Found, and Delayed Baggage
If your baggage is missing at the Iloilo, you must report it to the airport authorities. You must do this before you leave the airport. The terminal team will keep you updated on the status of your luggage and, once found, will deliver your bags to you. The AirAsia airline will compensate for lost luggage.
Pet Travel And Assistant Dogs
You can check AirAsia’s pet and guide dogs policy on the official website or visit the AirAsia ILO Terminal. The correct information and the necessary paperwork are essential for the airline to allow your pet/guide dog to travel with you. The team present at the terminal will help you book a flight for your pet.
Wheelchair Assistance And Other Mobility Devices
If you and anyone traveling in your reservation are disabled and require a mobility device to commute, then you can book this service at the terminal. Those who travel with personal mobility devices can check the wheelchair assistance policy online as well. The terminal team will arrange a mobility assistance service for you at the airport.
Parking, Rentals, And Hire Service
You can visit the AirAsia Terminal at ILO Airport for parking-related or rental and hire inquiries. All the needed information related to these services is also available on the official website of the Iloilo. You can also book your parking space and hire or rent a vehicle in advance.
Airport And Inflight WiFi
Learn about the wifi plans available for AirAsia passengers by visiting the official airline website. You can add wifi service to your bookings at the airport terminal or online by paying a fee. At the Iloilo, there is free seamless wifi connectivity throughout the area, which you can use to stay connected.
Lounges Facility
If you encounter a canceled flight or get stuck at the airport, you can relax in the lounges available. For lounge information and amenities, you can visit the airport’s official website or the AirAsia Terminal 1 at Iloilo Airport. If needed, the terminal team will guide you on purchasing a lounge pass at the airport.
Minors And Infants Bookings Inquiries
Every parent has concerns regarding the safety of their children or minors. You can visit the AirAsia ILO Airport Terminal to learn about the facilities onboard AirAsia flights. At the terminal, the professionals present will inform you of the minor and infant fees and help you book a flight.
AirAsia Iloilo Airport Map
Frequently Asked Questions (FAQs) of AirAsia Iloilo Airport – ILO
Terminal 1 at the Iloilo is where you will find AirAsia.
All AirAsia flights are landing at Terminal 1 of Iloilo.
AirAsia flights leave the Iloilo from Terminal 1.
AirAsia passengers will find rental services available at the Iloilo.
There is a parking facility at the Iloilo, and for more details, you can check the official airport website page.