Do you require details regarding the Air Asia Surabaya Office? In that case, you are in the right place. Here, we’ll go over everything from their Surabaya Office’s location and contact details to the services they provide at this specific location. Let’s get going!
Contact Details of Air Asia Office in Surabaya
- Air Asia Surabaya Office Address: Ruko Pakuwon Town Square AA2-19, Pakuwon City, Kejawaan Putih Tamba, Mulyorejo, Surabaya City, East Java 60112, Indonesia
- Phone Number: +62 897-4885-357
- Email: tmsupport@airasia.com
- Working hours: 24 Hours
- Air Asia Official Website: https://www.airasia.com
- Check Flight Status Here: https://www.airasia.com/flightstatus/
- Online Check-in: https://www.airasia.com/check-in/
- Check AirAsia schedule here: https://www.airasia.com/flightstatus
Air Asia Surabaya Airport Office
Juanda International Airport, Jl. Ir. H. Juanda, Betro, Kec. Sedati, Kabupaten Sidoarjo, Jawa Timur 61253, Indonesia
Airport Phone Number: +62 31 2986200
Air Asia Surabaya Airport Office Location Map
Air Asia Call Center numbers
Authorised travel agent
Phone : (603) 8660 4680
Fax : (603) 8775 1796
E-mail : clientsupport@airasia.com
Operational Hours: Monday – Friday: 0800 – 2000 hours (GMT +8)
Saturday, Sunday & Public Holiday: 0900-1800 hours (GMT +8)
Air Asia Baggage Services Information
Air Asia Baggage Services Contact Number:- 080-67662222
For baggage inquiries: https://www.airasia.com/aa/inflight-comforts/en/gb/baggage.html
AirAsia Baggage Allowance
| Overweight baggage charges | Checked baggage | Oversize baggage charges |
| Cabin baggage | View Airlines Hand | Excess baggage charges |
Airasia Baggage tracing number:
Kuala Lumpur Central Baggage Tracing Office: +603 8778 5495
Bangkok Central Baggage Tracing Office: +662 562 5869
Jakarta Central Baggage Tracing Office: +6221 5591 6126 and +6221 7034 6616
Types of Aircraft available with AirAsia
| Aircraft | In service |
| Airbus A320-200 | 69 |
| Airbus A320neo | 29 |
| Airbus A321LR | — |
| Airbus A321neo | 4 |
| Teleport fleet | |
| Airbus A321-200/P2F | 3 |
| Total | 106 |
Customer Service at the Air Asia Surabaya Office handles the following queries :
| Flight Ticket Booking | Ok to Board | Flight Ticket Cancellation |
| Airport Lounges | Visa Services | Baggage Allowance, Online Check-in |
| Airport Transfers | Meet and Greet | Duty-Free Allowance |
| Immigration Services | Business Class | In-Flight Meals |
| Missing Luggage | Airport Lounges | Flight/Visa Info |
| Miles | Economy Class | Delayed Flights |
| Airport Facilities | In-Flight Entertainment | Airport Wifi |
| Valet Parking | Visa on Arrival | Flight Wifi |
Travelers who choose to fly with Air Asia can use the information on this page to assist them choose the best flights and make service requests by using the supplied contact details for the Air Asia Office in Surabaya.