The AirAsia Sibu Office is located inside Sibu Airport a.k.a. Lapangan Terbang Sibu in native Malay. From Sibu Airport, AirAsia flights connect to Kuala Lumpur, Kota Kinabalu, Johor Bahru, Kuching (within Malaysia) and Singapore. The AirAsia Sibu Office handles passenger requests such flight booking and cancellations, baggage queries, etc.
Contact Details of Air Asia Sibu Office
| Air Asia Sibu Office Address | Sarawak, Sibu Airport Lot GFL01, Common, Departure Area Level 1 Landslide, Sibu Airport, 96007 Sibu, Sarawak, Malaysia. |
| Air Asia Sibu Office Contact Number | +86 080 4666 2222 [Long distance charges applicable] |
| Working Hours | Monday to Sunday – 08:00 A.M. to 07:00 P.M. [+08:00 GMT] |
| Email Address | nodalofficer_in@airasia.com. |
| AirAsia Offical Website | www.airasia.co.in |
| Online Check In | www.airasia.com/check-in/en/gb |
| www.facebook.com/AirasiaTSCBoholPanglaoAirport/ | |
| twitter.com/airasiaindia | |
| www.instagram.com/airasiaindia |
Airport Details of Air Asia Sibu Office
| Airport Name | Sibu Airport |
| Airport Code | SBW |
| Address | Lapangan Terbang Sibu, Jalan Sibu Airport, 96000 Sibu, Sarawak, Malaysia |
| Contact Number | +60 84-307 770 |
Address Map Location of Air Asia Sibu Office
Services Provided by Air Asia Sibu Office
The services rendered at the AirAsia Sibu Office are as follows:
| Flight Ticket Booking / Cancellation / Rescheduling | Seats Enquiries and Selection |
| Web Check-in / Airport Counter Check-in / Self Service Kiosk Check-in | Missing / Delayed Luggage |
| AirAsia Premium Flatbed | Immigration Services |
| Premium Flex Fare | Baggage Allowance |
| Transit Information | Special Assistance Service |
| Receipts and Refunds | Flight Information |
| Trip Insurance | Special Assistance Services |
| AirAsia Promotional Fares | Visa Information |
| Airport / In-Flight Wi-Fi | Airport Transfers |
| In-Flight Meals / Entertainment | Sports Equipment |
| In-Flight Duty Free | Visa on Arrival |
| Airport Facilities | Delayed Flights |
| Unaccompanied Minor Service | Premium Red Lounge |
| Transit Information | Duty Free Allowance |
| AirAsia Mobile App | Airport Transportation |
These services can be requested by passengers at the AirAsia Office in Sibu; additional help and guidance is also provided if needed.
Baggage Service
Passengers of AirAsia a permitted free carry-on/hand baggage but need to pre-buy/pre-book check baggage allowance for their flights.
The free carry-on/hand baggage allowance is subject to the following rules:
- 2 carry-on/hand baggage permitted
- Weight should be ≤ 7kg
- Linear Dimensions (L+W+H) ≤ 115 centimeters (56+36+23 centimeter) or ≤ 80 centimeters (40+30+10 centimeter).
- Carry-on/ hand baggage should fit in the overhead storage space or beneath the seat in front of the passenger.
Checked Baggage is subject to the following rules:
- Passengers need to pre-buy/pre-book checked baggage allowance.
- Passengers who have AirAsia Premium Flex / AirAsia Premium Flatbed / AirAsia Value Pack tickets have checked baggage allowance included in their ticket fare.
- AirAsia has the following weight brackets for checked baggage:
| AirAsia All Destinations [Except to/from U.S.A.] | 15kg (Only available for AirAsia Domestic), 20kg, 25kg, 30kg, 40kg |
| AirAsia To/From U.S.A. | 1 baggage, weight ≤ 20kg | 2 baggage, weight ≤ 20kg per baggage |
For all questions and concerns about baggage, contact the AirAsia Customer Service or visit the AirAsia Sibu Office.
Pet Travel Service
Pet(s)/Animal companion(s) are not allowed on any of AirAsia aircrafts, the exceptions being AirAsia India i5 flights and AirAsia Japan DJ flights where service/guide dogs for the blind and/or deaf passengers are permitted subject to AirAsia Pet Policy.
Visit the AirAsia Office in Sibu for assistance or call the AirAsia Office Number.
Cancellation Service
AirAsia ticket(s)/booking(s) cancellations can only be made online through the AirAsia website or the AirAsia Super App.
Any charges levied for cancelling a booking/ticket are subject to the terms and conditions set and defined by the AirAsia Cancellation Policy and AirAsia Refunds Policy, as stated at the time of booking.
Contact the AirAsia Office or call the AirAsia Phone Number for any assistance regarding cancellations.
Check-in
Passengers have the following means to check-in for AirAsia flights:
| Online Check-in: Passengers have the option of using “online check-in” feature available on the AirAsia website and AirAsia Super App. This is available between 14 days and 1 hour prior to the flight’s scheduled departure.[AirAsia India i5 passengers need to use the dedicated AirAsia India website or mobile app for online check-in.] | Airport Check-in: Airport counter check-in stops 1 hour prior to the scheduled time of departure. Passengers must arrive at least 3 hours before departure to ensure they clear all security checks and do not miss their check-in and flight.[*it is compulsory for travelers with baby/babies, unaccompanied minors, travelers who have requested special assistance service(s) to check-in at the airport counter in person.] |
Contact the AirAsia Office in Sibu by calling or by visiting in-person for queries related to check-in and other concerns.
Special Assistance
Passengers can choose from a range of special assistance services that AirAsia provides, if needed. They include, but are not limited to wheelchairs and other mobility assistance, special care of expecting mothers, unaccompanied minors’ special handling, etc.
Based on sector, these special assistance services may be chargeable as per AirAsia policies.
Requests to use special assistance service(s) must be made at least 4 hours before the departure of the intended flight. Passengers can submit their requests to AirAsia Sibu Office or call the AirAsia Customer Care Number.
Contact AirAsia for a full list of special assistance services offered by them.
Flight Air Asia – Sibu
https://youtube.com/watch?v=e6Lp5t6BfC8&feature=shares{ “@context”: “http://schema.org”, “@type”: “VideoObject”, “name”: “Flight Air Asia – Sibu to Kuala Lumpur | Night Flight – October 2022”, “description”: “#flight #airasia #night #sibu #sarawak #malaysia #kualalumpur #klia2 #goprohero10black”, “thumbnailUrl”: “https://i.ytimg.com/vi/e6Lp5t6BfC8/default.jpg”, “uploadDate”: “2022-10-24T02:54:39Z”, “duration”: “PT33M31S”, “embedUrl”: “https://www.youtube.com/embed/e6Lp5t6BfC8”, “interactionCount”: “345”}Frequently Asked Questions (FAQs) of Air Asia Sibu Office
The AirAsia Customer Contact Center can be called on +86 080 4666 2222 (Long distance charges applicable).
The boarding pass is issued once the passenger has checked-in for their intended flight. AirAsia passengers who use online check-in will be issued an e-boarding pass; they can print a physical copy if they wish. Passengers checking-in at the AirAsia airport counter will be issued a boarding pass on spot.
Online check-in is available through the AirAsia website and AirAsia Super App, alternatively, passengers can also check-in at the AirAsia Airport Counter.
AirAsia flight status can be checked on the website at www.airasia.com/flightstatus/en/gb or on the AirAsia Super App.
Passengers can make changes to and/or cancel their booking(s) through the “Manage” section available on the AirAsia website and AirAsia Super App.