The Air Asia Office in Penang is situated inside Penang International Airport. The AirAsia Penang Office offers a range of services to all its passengers: ticket booking/cancellation, airport transfers, check-in etc. All AirAsia flights at Penang International Airport operate from the Main Terminal. AirAsia flights from Penang Airport, connect to 10 locations [Vietnam: Ho Chi Minh City | Indonesia: Denpasar, Jakarta Soekarno Hatta | Belgium: Knokke Het Zoute | Malaysia: Johor Bahru, Kota Kinabalu, Kuala Lumpur, Kuching, Langkawi; Singapore: Singapore Changi] with over 300+ flights throughout the week. AirAsia does not have a dedicated AirAsia Airport Lounge at Penang International Airport; however, AirAsia passengers can make use of the Plaza Premium Lounge at a cost.
Contact details of Air Asia Penang Office
- Address: Lot No.: L3LS01, Level 3, Mezzanine, Penang International Airport, 11900 Bayan Lepas, Penang.
- Phone Number: 080-46662222
Email: tmsupport@airasia.com - Working hours: 24 Hours
- Official site of Air Asia Airlines:- www.airasia.com/
- Online Check-in: www.airasia.com/check-in/en/gb
- Check your Flight Status : www.airasia.com/checkin-home
- Air Asia Online Booking: www.airasia.com/en/gb
- Air Asia Online Manage Booking: www.airasia.co.in/manage-booking
Air Asia Penang Airport Office
- Address: Lapangan Terbang Antarabangsa Bayan Lepas, 11900 Bayan Lepas, Penang, Malaysia
- Airport Phone Number: +60 4-252 0252
Air Asia Airlines provides a wide range of planes and aircraft
Total fleet: 80
- Airbus A320-200
- Airbus A320neo
- Boeing 747-200
- Boeing 737-300
- McDonnell Douglas MD-11
Air Asia Penang Office Address Map
Services Provided by Air Asia Penang Office
The AirAsia Penang Office provides the following services to its passengers:
| Flight Ticket Booking / Cancellation | Airport / In-Flight Wi-Fi |
| Flight Ticket Rescheduling | In-Flight Entertainment |
| Web Check-in / Airport Counter Check-in / Self Service Kiosk Check-in | In-Flight Duty Free |
| Unaccompanied Minor Service | Airport Facilities |
| In-Flight Meals | Transit Information |
| Missing Luggage | Receipts and Refunds |
| Immigration Services | Trip Insurance |
| Baggage Allowance | AirAsia Promotional Fares Seats Enquiries and Selection |
| Duty Free Allowance | AirAsia Mobile App |
| Flight Information | Visa on Arrival |
| Airport Lounges | Transit Information |
| Visa Information | Delayed Flights |
| Airport Transfers | Premium Red Lounge |
| Sports Equipment | AirAsia Premium Flatbed |
| Airport Transportation | Premium Flex Fare |
Worldwide list of AirAsia offices
At the AirAsia Penang Office, passengers can request assistance for any of the services. Additional queries and concerns can also be resolved at the AirAsia Office in Penang.
Pet Travel Service
Pets / Animal companions are not allowed on board Air Asia flights [exceptions: AirAsia India i5 flights and Air Asia Japan DJ flights].
Please visit the Air Asia Office in Penang or call the AirAsia Customer Service for more information about Pet Travel on AirAsia flights.
Cancellation Service
Passengers should call or visit the Air Asia Office to submit a request to cancel a booking. The cancellations can also be done by passengers themselves through the Air Asia website or through the Air Asia Super App.
Kindly note that the cancellation charges may vary depending on the ticket/fare type and the rules & regulations mentioned during the time of booking.
Cancellation-related concerns can be directed to the Air Asia Customer Service either over call or by visiting the AirAsia Penang Office in-person.
Check-in
Passengers of Air Asia flights can check-in through the following:
- Online Check-in: AirAsia passengers can check-in for their flights through the AirAsia website or through the AirAsia Super App. This feature is available for a flight between 14 days up to 1 hour before departure time of flight. [AirAsia India i5 passengers need to check-in through the AirAsia India website or AirAsia India mobile app.]
- Airport Check-in: AirAsia passengers must arrive at the airport at least 3 hours before their flight’s departure and check-in at the AirAsia airport counter situated inside the airport. The check-in stops 1 hour before take-off. [***Note: All Passengers who need special assistance, or passengers travelling with babies or unaccompanied minors MUST check-in at the airport in-person.]
Air Asia passengers who have check-in related queries or any other concerns, can contact the AirAsia Office in Penang through a call or by giving them a visit.
Special Assistance
Passengers can submit requests at the Air Asia Penang Office if they require any special assistance. AirAsia provides a range of special assistance services ranging from mobility aid to differently able passengers, special care of expectant mothers, special care of unaccompanied minors, etc. Additional charges are applicable based on sector and in line with AirAsia policies.
Passengers must request the AirAsia Special Assistance Service at the time of booking their flight or at least 4 hours before their intended flight is set to depart.
AirAsia passengers can submit their requests at the AirAsia Penang Office or call the AirAsia Contact Number.
Air Asia Airlines Baggage Services Information
- Air Asia Airlines Baggage Services Phone Numbers:- 080-67662222
- Baggage lost and found: https://support.airasia.com/s/article/My-baggage-is-delayed-missing-or-damaged-en
Baggage Service
According to Air Asia Baggage Policy, Air Asia passengers are permitted carry-on baggage free allowance; but checked baggage allowance is available at an additional charge.
Two items are allowed as carry-on baggage, the total weight of the 2 items combined must be less than equal to 7kg; and the linear dimension[L+W+H] must adhere to Air Asia parameters: 56cm X 36cm X 23cm OR 40cm X 30cm X 10cm. Carry-on baggage must fit in the overhead storage space or underneath the seat in front of passenger.
Passengers of Air Asia flights need to pre-book/purchase the checked baggage allowance. AirAsia has the following segments for pre-booking checked baggage allowance:
| Air Asia Flights All Destinations [Except flights to/from U.S.A.] | 15kg (Available on domestic flights only), 20kg, 25kg, 30kg, 40kg |
| AirAsia Flights To/From U.S.A. | 1 piece, weighing less than equal to 20kg | 2 pieces, weighing less than equal to 20kg each |
Air Asia Premium Flex / Premium Flatbed / Value Pack bookings include the cost of the checked baggage allowance.
Air Asia India flights allow passengers up to 15kg baggage included in their ticket price.
Passengers should contact the Air Asia Office for any help; to review the Air Asia Baggage Policy please refer to the Air Asia website.
Frequently Asked Questions FAQs
The Head Office for AirAsia is located in Sepang, Malaysia. Please refer to the AirAsia website for more information.
In-flight meals optional are available at an additional charge.
Airport Authorities regulate the requirements for boarding passes, the mandate of a physical boarding pass may vary from airport to airport.
Passengers can check their flight details/status on the AirAsia website or mobile app.
The flight number is mentioned on the AirAsia ticket and boarding pass.