AirAsia Berhad (MYX: 5099) is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It was Founded on 1993. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. Its main hub is klia2, the low-cost carrier terminal at Kuala Lumpur International Airport (KLIA) in Sepang, Selangor, Malaysia. Its affiliate airlines Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, and AirAsia India have hubs in Don Mueang International Airport, Soekarno-Hatta International Airport, Ninoy Aquino International Airport, and Kempegowda International Airport respectively, while its sister airline, AirAsia X, focuses on long-haul routes. AirAsia’s registered office is in Petaling Jaya, Selangor while its head office is at Kuala Lumpur International Airport.
AirAsia – Kualanamu International Airport, Medan, Indonesia
- Address: Kualanamu International Airport, Customer Service Lounge Arrival Terminal, Deli Serdang, Sumatera Utara
AirAsia – Jl. Asia, Medan, Indonesia
- Address: Medan, Jl. Asia Berjaya Holidays (Pt Wira Kencana Berjaya Abadi), Jl. Asia No. 548 P Medan
- Working hours
0800 – 2000 (GMT +7) (Mon–Fri)
0800 – 1900 (GMT +7) (Sat)
0800 – 1700 (GMT +7) (Sun & PH) - Phone:
(+061) 732 6 111 / (+061) 457
2976Fax: (061) 45 11 243
AirAsia – Jl. Bakaran Batu, Medan, Indonesia
- Address: Medan, Jl. Bakaran Batu
Pt Angkasa Tour And Travel,
Jl. Bakaran Batu No. 189 B
Lubuk Pakam – Medan - Working hours
0800 – 1800 (GMT +7) (Mon–Fri)
0800 – 1500 (GMT +7) (Sat)
0830 – 1400 (GMT +7) (Sun) - Phone:
(+061) 7952288
AirAsia – Garuda Plaza Hotel, Medan, Indonesia
- Address: Medan, Garuda Plaza Hotel
Garuda Plaza Hotel Lobby Level,
Jl. Sisingamanga Raja No.18
Medan, Sumatera Utara 20213,
Indonesia - Working hours
0900 – 2000 (Mon-Fri)
0900 – 1800 (Sat)
Closed (Sun & PH) - AirAsia Official website: http://www.airasia.com/in/en/home.page?cid=1
Authorised travel agent
- Phone : (603) 8660 4680
- Fax : (603) 8775 1796
- E-mail : clientsupport@airasia.com
- Operational Hours: Monday – Friday: 0800 – 2000 hours (GMT +8)
Saturday, Sunday & Public Holiday: 0900-1800 hours (GMT +8) - AirAsia Online Check-in: www.porter.com/in/gb/online check-in
- Note: Check in online AirAsia All flights departing in more than 14 days. Flights departing in less than 1 hour for AirAsia or less than 4 hours for AirAsia X
- Check AirAsia schedule here: www.porter.com/in/gb/flight schedule
- Check AirAsia flight status here: www.porter.com/in/gb/flight status
Airasia Baggage tracing number:
- Kuala Lumpur Central Baggage Tracing Office: +603 8778 5495
- Bangkok Central Baggage Tracing Office: +662 562 5869
- Jakarta Central Baggage Tracing Office: +6221 5591 6126 and +6221 7034 6616
For other country, please use the below form to fill the details.
- Airasia baggage claim form: https://eform.airasia.com/
Types of Planes / Air craft available with AirAsia
Total fleet: 72
Airbus A320
- Airbus A320-200
- Airbus A320neo
Boeing 737
- Boeing 737-300
Boeing 747
- Boeing 747-200
McDonnell Douglas MD-11
- McDonnell Douglas MD-11
Queries handled by AirAsia Customer care:
- Flight Ticket Booking
- Ticket Cancellation
- Flight Ticket Rescheduling
- Ok to Board
- Visa Services
- Online Check-in
- Baggage Allowance
- Duty Free Allowance
- Flight Information
- Airport Lounges
- Visa Information
- In-Flight Meals
- Airport Transfers
- Missing Luggage
- Immigration Services
- Valet Parking
- Meet and Greet
- Flight Wifi
- Airport Wifi
- In-Flight Entertainment
- Airport Facilities
- Delayed Flights
- Visa on Arrival
- First Class
- Business Class
- Economy Class
- BIG Loyalty Programme
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