Take control of your air travel and make it a journey filled with luxury and convenience. Don’t ask why; continue reading the page if you have planned your air travel with the AirAsia. Passengers are going to get a better idea after reading all the information mentioned in this guidebook. Whether you need a hand in managing your seats, guidelines of baggage limit, or learning about specific regulations, you can fully rely on the customer service representatives of AirAsia Manila Office. They will not only clue you in about the airline’s terms and conditions but also help you fix your issues in the best possible ways.
About Air Asia
AirAsia Berhad (MYX: 5099) is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It was Founded on 1993. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. Its main hub is klia2, the low-cost carrier terminal at Kuala Lumpur International Airport (KLIA) in Sepang, Selangor, Malaysia. Its affiliate airlines Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, and AirAsia India have hubs in Don Mueang International Airport, Soekarno-Hatta International Airport, Ninoy Aquino International Airport, and Kempegowda International Airport respectively, while its sister airline, AirAsia X, focuses on long-haul routes. AirAsia’s registered office is in Petaling Jaya, Selangor while its head office is at Kuala Lumpur International Airport.
Information of AirAsia Sales Office Philippines
- AirAsia Manila, Philippines Address: Ninoy Aquino International Airport, Terminal 4, Pasay, Metro Manila, Philippines
- Working hours: Everyday, 7 am–6:30 pm
- Air Asia Official Website: https://www.airasia.com
- Check Flight Status Here: https://www.airasia.com/flightstatus/
- Online Check-in: https://www.airasia.com/check-in/
- Check AirAsia schedule here: https://www.airasia.com/flightstatus/
Air Asia Call Center numbers
Check the above link for call centre numbers
Authorised travel agent
Phone : (603) 8660 4680
Fax : (603) 8775 1796
E-mail : clientsupport@airasia.com
Operational Hours
Monday – Friday: 0800 – 2000 hours (GMT +8)
Saturday, Sunday & Public Holiday: 0900-1800 hours (GMT +8)
Air Asia Baggage Services Information
Air Asia Baggage Services Contact Number:- 080-67662222
For baggage inquiries: https://www.airasia.com/aa/inflight-comforts/en/gb/baggage.html
AirAsia Baggage Allowance
| Overweight baggage charges | Checked baggage | Oversize baggage charges |
| Cabin baggage | View Airlines Hand | Excess baggage charges |
Types of Aircraft available with AirAsia
| Aircraft | In service |
| Airbus A320-200 | 69 |
| Airbus A320neo | 29 |
| Airbus A321LR | — |
| Airbus A321neo | 4 |
| Teleport fleet | |
| Airbus A321-200/P2F | 3 |
| Total | 106 |
Queries handled by AirAsia Customer care:
- Flight Ticket Booking
- Online Check-in
- Unaccompanied Minor Service
- Flight Information
- In-Flight Meals
- In-Flight/Airport Wifi
- Delayed Flights
- Promotional Fares
- Concierge Services
- Airport Transportation
- Visa on Arrival
- Flight Ticket Cancellation
- Counter Check-in
- Baggage Allowance
- Airport Lounges
- Missing Luggage
- In-Flight Entertainment
- Codeshare
- Animals and Pets
- Airport Transfers
- Seats Selection and Enquiries
- Transit Information
- Rescheduling
- Kiosk Check-in
- Duty-Free Allowance
- Visa Information
- Immigration Services
- Airport Facilities
- Duty-Free
- Sports Equipment
- In-Flight Duty-Free
- Privilege Club
- Receipts and Refunds
- Trip Insurance
AirAsia Sales Office Manila is your one-stop for completing all the pending pre-flight procedures with ease. Also, if you want to add some extras to your current ticket type, don’t hesitate to ask the staff for the same.