AirAsia Berhad (MYX: 5099) is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It was Founded on 1993. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. Its main hub is klia2, the low-cost carrier terminal at Kuala Lumpur International Airport (KLIA) in Sepang, Selangor, Malaysia. Its affiliate airlines Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, and AirAsia India have hubs in Don Mueang International Airport, Soekarno-Hatta International Airport, Ninoy Aquino International Airport, and Kempegowda International Airport respectively, while its sister airline, AirAsia X, focuses on long-haul routes. AirAsia’s registered office is in Petaling Jaya, Selangor while its head office is at Kuala Lumpur International Airport.
AirAsia Sales Office in Indonesia Information
- AirAsia Makassar Sales Office Address: Mandai, Kabupaten Maros, Sulawesi Selatan 90552, Indonesia
- Air Asia Makassar Office Contact Number: +62 411 3656039
- Working hours: Everday 24hrs
- Air Asia Official Website: https://www.airasia.com
- Check Flight Status Here: https://www.airasia.com/flightstatus/
- Online Check-in: https://www.airasia.com/check-in/
- Check AirAsia schedule here: https://www.airasia.com/flightstatus
AirAsia Makassar Airport Sales Office
AirAsia Makassar Airport Office Address: Departure hall Sultan Hasanudin International Airport, Jalan Raya Airport No.1, Makassar, Sulawesi Selatan
AirAsia – Ruko Istana Dinoyo, Malang, Indonesia
Address: Malang, Ruko Istana Dinoyo Kav D-16
ATSC Malang (Kirana Tour And Travel)
Ruko Istana Dinoyo Kav D-16
Jl. M.T. Haryono 1A, Malang – East Java
Phone: (+0341) 402324 / (+082), 333555854
Working hours: 0800 – 1600 (Daily)
Air Asia Call Center numbers
Authorised travel agent
Phone : (603) 8660 4680
Fax : (603) 8775 1796
E-mail : clientsupport@airasia.com
Operational Hours: Monday – Friday: 0800 – 2000 hours (GMT +8)
Saturday, Sunday & Public Holiday: 0900-1800 hours (GMT +8)
Air Asia Baggage Services Information
Air Asia Baggage Services Contact Number:- 080-67662222
For baggage inquiries: https://www.airasia.com/aa/inflight-comforts/en/gb/baggage.html
AirAsia Baggage Allowance
| Overweight baggage charges | Checked baggage | Oversize baggage charges |
| Cabin baggage | View Airlines Hand | Excess baggage charges |
Airasia Baggage tracing number:
Kuala Lumpur Central Baggage Tracing Office: +603 8778 5495
Bangkok Central Baggage Tracing Office: +662 562 5869
Jakarta Central Baggage Tracing Office: +6221 5591 6126 and +6221 7034 6616
Types of Aircraft available with AirAsia
| Aircraft | In service |
| Airbus A320-200 | 69 |
| Airbus A320neo | 29 |
| Airbus A321LR | — |
| Airbus A321neo | 4 |
| Teleport fleet | |
| Airbus A321-200/P2F | 3 |
| Total | 106 |
Queries handled by AirAsia Customer care:
- Flight Ticket Booking
- Online Check-in
- Unaccompanied Minor Service
- Flight Information
- In-Flight Meals
- In-Flight/Airport Wifi
- Delayed Flights
- Promotional Fares
- Concierge Services
- Airport Transportation
- Visa on Arrival
- Flight Ticket Cancellation
- Counter Check-in
- Baggage Allowance
- Airport Lounges
- Missing Luggage
- In-Flight Entertainment
- Codeshare
- Animals and Pets
- Airport Transfers
- Seats Selection and Enquiries
- Transit Information
- Rescheduling
- Kiosk Check-in
- Duty-Free Allowance
- Visa Information
- Immigration Services
- Airport Facilities
- Duty-Free
- Sports Equipment
- In-Flight Duty-Free
- Privilege Club
- Receipts and Refunds
- Trip Insurance