AirAsia AirAsia Berhad (MYX: 5099) is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It was Founded on 1993. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. Its main hub is klia2, the low-cost carrier terminal at Kuala Lumpur International Airport (KLIA) in Sepang, Selangor, Malaysia. Its affiliate airlines Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, and AirAsia India have hubs in Don Mueang International Airport, Soekarno-Hatta International Airport, Ninoy Aquino International Airport, and Kempegowda International Airport respectively, while its sister airline, AirAsia X, focuses on long-haul routes. AirAsia’s registered office is in Petaling Jaya, Selangor while its head office is at Kuala Lumpur International Airport.
AirAsia – Sarinah Plaza Jl., Jakarta, Indonesia:
Address: Jakarta Pusat, Sarinah Plaza Jl. Sarinah Plaza Jl. M.H Thamrim No. 11 LG Jakarta Pusat
Working hours 0900 – 2000 (Monday – Friday), 9000 – 1800 (Sat)
AirAsia – Soekarno Hatta International Airport, Jakarta, Indonesia Address:
Address: Jakarta, Soekarno Hatta International Airport, – Terminal 2 E Departure Hall
Customer Service Center
Air Asia Call Center numbers
Authorised travel agent
- Phone: (603) 8660 4680
- Fax: (603) 8775 1796
- E-mail: clientsupport@airasia.com
- Operational Hours: Monday – Friday: 0800 – 2000 hours (GMT +8)
Saturday, Sunday & Public Holiday: 0900-1800 hours (GMT +8)
AirAsia Official website: http://www.airasia.com/
AirAsia Online Check-in: https://www.airasia.com/check-in/en/gb
Check AirAsia flight status here: https://www.airasia.com/flightstatus/en/gb
Note: Check in online AirAsia All flights departing in more than 14 days. Flights departing in less than 1 hour for AirAsia or less than 4 hours for AirAsia X
AirAsia Baggage Allowance
| Overweight baggage charges | Checked baggage | Oversize baggage charges |
| Cabin baggage | View Airlines Hand | Excess baggage charges |
Airasia Baggage tracing number:
Kuala Lumpur Central Baggage Tracing Office: +603 8778 5495
Bangkok Central Baggage Tracing Office: +662 562 5869
Jakarta Central Baggage Tracing Office: +6221 5591 6126 and +6221 7034 6616
Types of Planes / Air craft available with AirAsia
| Aircraft | In service |
| Airbus A320-200 | 69 |
| Airbus A320neo | 29 |
| Airbus A321LR | — |
| Airbus A321neo | 4 |
| Airbus A321-200/P2F (Teleport fleet) | 3 |
| Total | 106 |
Queries handled by AirAsia Customer care:
| Flight Ticket Booking | Economy Class |
| Online Check-in | Animals and Pets |
| Unaccompanied Minor Service | Airport Transfers |
| Flight Information | Seats Selection and Enquiries |
| In-Flight Meals | Transit Information |
| In-Flight/Airport Wifi | Rescheduling |
| Delayed Flights | Kiosk Check-in |
| Promotional Fares | Duty-Free Allowance |
| Concierge Services | Visa Information |
| Airport Transportation | Immigration Services |
| Visa on Arrival | Airport Facilities |
| Flight Ticket Cancellation | Duty-Free |
| Counter Check-in | Sports Equipment |
| Baggage Allowance | In-Flight Duty-Free |
| Airport Lounges | Privilege Club |
| Missing Luggage | Receipts and Refunds |
| In-Flight Entertainment | BIG Loyalty Programme |
| Valet Parking | Business Class |