Air France N’djili Airport Terminal – FIH

Air travel is supposed to be a fun experience, but, more often than now, travelers are met with stress and concerns when they have to plan a future flight or prepare themselves for an upcoming flight. The entire experience can turn into a hectic course of events and tasks which could be quite burdening. Seeking out details of departure / arrival terminals, flight status, free baggage allowance, on board dining, inflight wifi / entertainment, special assistance services, etc., becomes exhausting. This page hold essential relevant details for travelers who could be arriving at or departing from the Air France Kinshasa International Airport Terminal.

Details of Air France Kinshasa Airport

The Air France Kinshasa Terminal is 1, at Kinshasa International Airport.

Services provided by Air France at Kinshasa Airport Terminal FIH

At the Office of Air France Kinshasa Terminal, passengers can avail themselves of the following services / amenities:

Booking

The office of the Air France terminal at Kinshasa International Airport can be contacted to request the assistance of airline representatives for making reservations of flight tickets; the Air France website / mobile app also offers travelers the option to make ticket bookings by themselves.

Manage Booking

The “My Bookings” section on the airline’s website / mobile app can be used by passengers to access the details of their flight bookings; this section also offers the passengers to make changes (if required) and add or remove flight related amenities / services. If assistance is needed, passengers can request it from the crew on duty at the Air France Kinshasa terminal office.

Baggage Allowance

As per the Air France baggage policy, the free baggage allowance for carry-on and checked baggage are as follows:

• Carry-on / Cabin Baggage Allowance – Passengers must ensure that the carry-on / cabin baggage must have dimensions less than or equal to 55x35x25 centimeter / 21.6×13.7×9.8 inches
  • Economy passengers are allowed 1 carry-on / cabin baggage and 1 personal item; total weight must not be greater than 12 kg/26.4 lbs.
  • Premium Economy, Business, or La Première cabin passengers are permitted up to 2 carry-on / cabin baggage and 1 personal item; combined weight must not exceed 18 kg/40 lbs.
• Checked Baggage Allowance
  • Economy passengers are allowed up to 2 checked bags weighing less than or equal to 23 kg/50 lb. each.
  • Premium Economy passengers are allowed up to 2 checked bags weighing less than or equal to  23 kg/50 lb each.
  • Business class passengers are allowed up to 2 checked bags weighing less than or equal to 32 kg/70 lb each.
  • La Première cabin passengers are allowed up to 3 checked bags weighing less than or equal to  32 kg/70 lb each.

Flying Blue Silver, Gold or Platinum, or SkyTeam Elite or Elite Plus members are offered 1 additional checked bag at no additional charge. Additional / extra baggage allowance may be purchased online (website / mobile app) or at the airport (during check-in) if the free baggage allowance falls insufficient; for details / assistance kindly contact the Air France Kinshasa terminal office.

Cancellation and Refund

Passengers can request for cancellations and refunds only for tickets directly issued by official online / offline channels of Air France at the office of the Air France terminal at Kinshasa international airport. All cancellations / refunds are conditional to the fare rules defined by the Air France Cancellation Policy. For details check the ticket or contact the airline’s office / customer service.

Pet Travel Services

Air France allows passengers to make travel bookings for their pet(s) / animal companion(s), conditional to Air France Pet Policy. Cats / dogs weighing up to 8kg / 17 lbs (total combined weight of animal and carrier / kennel) are permitted to be transported in the passenger cabin; animals weighing over 8kg / 17lbs and less than or equal to 75kg / 165.3 lbs must be transported in the aircraft hold. Pet(s) / animal companion(s) are not allowed in the Business class cabin of intercontinental flights. Snub-nosed animals (such as pugs, boxers, bulldogs and Shih Tzu dogs, or Persian and Burmese cats) are not allowed to be transported in the aircraft hold. For costs and additional information, contact the office of Air France Kinshasa terminal.

Delayed, Lost, or Damaged Baggage

In case of lost baggage, Air France passengers have 2 options through which they may notify the airline:

• Immediately notify the personnel at the Air France baggage office before leaving the airport.
• Via the Air France website within 48 hours of arriving at the destination airport.

And for situations pertaining to damaged luggage, passengers should contact the Air France baggage office or fill an online form within 7 days of arriving at the destination airport. For queries regarding damaged / lost / delayed baggage, contact the office of the Air France terminal at Kinshasa airport.

Check-in

Passengers can use the web / online check-in or make use of the self-service kiosk at the airport to check-in for their Air France flights; in person check-in can be done as well, at the Air France Kinshasa terminal up till 60 minutes prior to flight’s scheduled departure time. Online / web check-in is available from 24 hours up to 60 minutes before flight departure.

Special Assistance Services

Multiple special assistance services are available for passengers who require them [mobility aid, special care of elderly passengers / unaccompanied minors, inflight medical assistance, special dietary meals, etc.]. Special assistance services must be requested at least 48 hours prior to a passenger’s intended flight’s departure; requests must be submitted by filling an online form available on the airline’s website.

List of Worldwide Air France Offices

In-flight Wi-fi

Boeing 777, Boeing 787, Airbus A318, A319, A330, A350, A220, A320, and A321 aircrafts of the Air France fleet are wifi enabled; the airline offers their passengers 3 wifi pass options to choose from: Message Pass, Surf Pass and Stream Pass. A wifi pass can be purchased during the flight or during check-in at the Air France terminal at Kinshasa airport or during web / online check-in. For costs of wifi passes kindly call / visit the airline’s office.

Airport Lounge

Air France has a dedicated airport lounge at Kinshasa international airport for its passengers and as a SkyTeam member airline it also offers access to multiple other lounges at the airport:

• Air France Lounge at Terminal 1, next to Gate 1
• WingTips Lounge, Level 4 about concourse West side of Terminal 4
• Delta Sky Club T2, Mezzanine level, across from gate C67
• Air France Lounge, Kinshasa Terminal 1 , after TSA security by gate 1
• KAL Lounge, Terminal 1 Near Gate 3
• Plaza Premium Lounge, Terminal 4, after the TSA checkpoint, in Concourse A and above boarding gates A4 and A5
• Virgin Atlantic Clubhouse Kinshasa Kinshasa, Terminal 4, A-Concourse, Above Gate A4/A5

For access and usage details, please check with the airline representatives.

Car Rental at Kinshasa Airport

The arrivals area of all terminals have been outfitted with courtesy phones and / or car rental company counters for the convenience of travelers who wish to rent cars.

Parking at Kinshasa Intl Airport

A variety of parking options have been provided for the perusal of travelers; advance booking of parking is also available via the airport’s official website.

Services & Amenities at Kinshasa International Airport

To enhance all travelers’ airport experience, many services and amenities have been made available at Kinshasa airport:

• Airport Information
• ATM
• Baggage Storage
• Charging Station
• Currency Exchange
• Ground Transportation
• Lounges
• Medical Office
• Nursing Suites
• Restrooms
• Service Animal & Pet Relief
• Worship Spaces
• Restaurants
• Books & Magazines
• Convenience Shopping
• Duty Free
• Electronics
• Fashion & Accessories
• Florist
• Gifts & Souvenirs
• Spirits & Wine
• Travel Essentials

The airport staff can be requested for assistance if needed.

Air France Kinshasa Airport Map

Frequently Asked Questions (FAQs) of Air France Kinshasa Airport