Air Canada Suvarnabhumi Airport Terminal – BKK

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Air Canada Suvarnabhumi Airport Terminal –  BKK

This segment shares details centric to Air Canada Bangkok International Airport Terminal for the benefit of travelers on Air Canada flights departing from or arriving at Bangkok airport. The information provided here can act as a guide to plan a future flight or prepare for an upcoming flight with Air Canada. An overview of some essential flight related amenities and services such as baggage allowance, flight ticket bookings / rescheduling / cancellations, inflight wifi, etc., have been made available on this page.

Details of Air Canada Bangkok Airport

The Air Canada Suvarnabhumi Airport Terminal is 1, at Bangkok International Airport.

Airport NameBKK Suvarnabhumi Airport
Air Canada  Bangkok Airport Address999 Nong Prue, Bang Phli District, Samut Prakan 10540, Thailand
Airport CodeBKK
Air Canada Bangkok Airport Contact Number+66 2 132 1888
Air Canada Bangkok TerminalTerminal 1
Working Hours24 hours
Official Website
You Tube
Instagram Account

Services provided by Air Canada at Bangkok Airport Terminal

At the Office of Air Canada Bangkok Terminal, passengers can avail themselves of the following services / amenities:

Flight Ticket Booking and CancellationTicket Rescheduling
Web / Online Check-inAirport Counter Check-in
Kiosk Check-inAirport and In-Flight Wifi
Unaccompanied MinorTravel with Pets or Animals
Baggage AllowanceDuty-free Allowance
Flight InformationAirport Lounges
Visa-related InformationPet Relief Area
Missing LuggageImmigration Services
First Class and Business Class Seats EnquiriesEconomy Class Seat Enquiries
Privilege ClubDelayed Flights
Transit InformationPrivilege Club
Seats Selection and EnquiriesConcierge Services
Airport FacilitiesIn-Flight Entertainment


Travelers can make reservations of Air Canada flight tickets by themselves via the airline’s website and mobile applications, however, in the off chance that they might need assistance with booking, they can request for help from the crew at the Air Canada Bangkok terminal office.

Manage Booking

Passengers can request for help with managing bookings from the representatives on duty at the office of the Air Canada terminal at Bangkok airport. Alternatively, they can access their reservations and make changes and / or add or remove flight related amenities and services through the Air Canada mobile app / website.

Baggage Allowance

The free baggage allowance varies with respect to the ticket / fare class type and is subject to Air Canada Baggage Policy; to check precise baggage allowance, kindly review flight ticket or contact the Air Canada Bangkok terminal office.

Cancellation and Refund

Cancellations and refunds may be eligible subject to the fare rules as per the Air Canada Cancellation Policy. Requests for cancellations / refunds of tickets issued by 3rd party travel websites / travel agencies / travel agents will not be entertained at the Air Canada office.

Pet Travel Services

Pet travel services are available on flights operated by Air Canada, for codeshare airlines please refer to their respective website for the terms and conditions. For costs and other information please contact the Air Canada Bangkok terminal office. Pet(s) / animal companion(s) can travel in the passenger cabin or the aircraft hold conditional to Air Canada Pet Policy.

Delayed, Lost, or Damaged Baggage

If dealing with damaged / lost / delayed, immediately inform the Air Canada baggage service agent at the airport, they will resolve the issue.


The airline provides the option of web / online check-in via their website and mobile app (available from 24 hours prior to a flight’s scheduled time of departure); self-service kiosks at the airport may also be used to check-in for an Air Canada flight. In person check-in can also be done at the Air Canada Bangkok terminal. Check-in can be done up to 60 minutes before a flight’s departure time.

Special Assistance Services

Requests to avail special assistance services must be submitted to the airline at least 48 hours before the passenger’s intended flight’s departure time. Special assistance services include, but not limited to, mobility assistance, special meals, supervision of elderly passengers, etc.Contact the Air Canada Bangkok terminal office for more details or refer to the Air Canada website.

In-flight Wi-fi

Wifi is available on Boeing 777-300ER (77W), Boeing 777-200LR (77L), Airbus A330-300 (333), Boeing 787-9 (789), Boeing 787-8 (788), Airbus A321-200 (321), Airbus A220-300 (223), Airbus A320-200 (320), Airbus A319-100 (319) and on select Mitsubishi CRJ900 (CR9). Passengers would need to wait till they board their flight in order to purchase access to the onboard wifi. For details please refer to the airline’s website or contact the office of the Air Canada Bangkok terminal.

Airport Lounge

As a Star Alliance member airline, Air Canada offers its passengers access and use of the following lounges at Bangkok airport:

  • Lufthansa Business Lounge at Terminal 1, Departure Area,immediate left after security
  • Lufthansa Senator Lounge at Terminal 1, Departure Area,immediate left after security
  • Maharaja Lounge Business Class at Terminal 4, 4th Floor,Near Gate 5 after TSA Security above Gate 5
  • Maharaja Lounge First Class at Terminal 4, 4th Floor,Near Gate 5 after TSA Security above Gate 5
  • British Airways Lounge at International Terminal 7, 3rd floor
  • Korean Air Lounge at Terminal 1
  • Swiss Lounge at Terminal 4, 4th Floor,A2 Check-in Level (After security checkpoint)
  • The Lounge at Terminal 4, in the duty-free shopping area.
  • Virgin Clubhouse at Terminal 4, Above Boarding Gates A4 and A5 after security checkpoint

For the terms and conditions please contact the office of the Air Canada terminal at Bangkok international airport.

Car Rental at Bangkok Airport

The arrivals area of all terminals have courtesy phones and / or counters of rental car agencies, which travelers may use to hire cars if they wish.

Parking at Bangkok Intl Airport

Travelers can choose from multiple parking options at Bangkok airport; the airport also offers advance booking for parking through their website. The Easy AirTrain is available to commute, it connects the parking lots to all the terminals in the airport.

Services & Amenities at Bangkok International Airport

Listed below are the services / amenities provided at Bangkok international airport:

  • Airport Information
  • ATM
  • Baggage Storage
  • Charging Station
  • Currency Exchange
  • Ground Transportation
  • Lounges
  • Medical Office
  • Nursing Suites
  • Restrooms
  • Service Animal & Pet Relief
  • Worship Spaces
  • Restaurants
  • Books & Magazines
  • Convenience Shopping
  • Duty Free
  • Electronics
  • Fashion & Accessories
  • Florist
  • Gifts & Souvenirs
  • Spirits & Wine
  • Travel Essentials

Air Canada Bangkok Airport Map

Frequently Asked Questions (FAQs) of Air Canada Bangkok Airport

What terminal is Air Canada at Bangkok International Airport?

Air Canada flight operations are managed from Terminal 1 in Bangkok international airport.

Where are the Air Canada Bangkok Terminal arrivals?

Air Canada flights arriving at Bangkok are received in Terminal 1.

Where are the Air Canada Bangkok Terminal departures?

Air Canada flights depart from Terminal 1 in Bangkok Airport.