Air Canada Mexico City Terminal 1 is where you can put to rest your worries related to flying with Air Canada. This content offers details regarding the Air Canada MEX Terminal. At terminal 1 you will find resolutions to your queries about your flight with Air Canada. Assistance with Booking, details of an upcoming flight, pre-allocated baggage allowance, onboard wi-fi, inflight dining, choosing a preferred seat for the flight, Parking, Car hire, and more are provided at the Air Canada Mexico City Airport Terminal. You can use the information provided here to plan for upcoming flights with Air Canada be it the flight arriving at or departing from Mexico City.
Details of Air Canada Mexico City Airport – MEX
The Air Canada MEX Terminal is 1, at Mexico City International Airport.
| Airport Name | Mexico City International Airport |
| Air Canada Mexico City Airport Address | Av. Capitán Carlos León S/N, Peñón de los Baños, Venustiano Carranza, 15620 Ciudad de México, CDMX, Mexico |
| Airport Code | MEX |
| Air Canada Mexico City Airport Contact Number | +52 55 2482 2400 |
| Air Canada MEX Terminal | Terminal 1 |
| Working Hours | 24 hours |
| Official Website | https://www.aircanada.com/ |
| https://www.facebook.com/aircanada | |
| You Tube | https://www.youtube.com/@aircanada |
| https://twitter.com/AirCanada | |
| https://www.instagram.com/aircanada/ |
Services provided by Air Canada at Mexico City Airport MEX Terminal
At the Office of Air Canada Mexico City Terminal, passengers can avail themselves of the following services / amenities:
| Flight Ticket Booking and Cancellation | Ticket Rescheduling |
| Web / Online Check-in | Airport Counter Check-in |
| Kiosk Check-in | Airport and In-Flight Wifi |
| Unaccompanied Minor | Travel with Pets or Animals |
| Baggage Allowance | Duty-free Allowance |
| Flight Information | Airport Lounges |
| Visa-related Information | Pet Relief Area |
| Missing Luggage | Immigration Services |
| First Class and Business Class Seats Enquiries | Economy Class Seat Enquiries |
| Privilege Club | Delayed Flights |
| Transit Information | Privilege Club |
| Seats Selection and Enquiries | Concierge Services |
| Airport Facilities | In-Flight Entertainment |
Flight Bookings And Cancellations
Terminal 1 of Mexico City Airport is where you will find the terminal office of Air Canada. You can request the staff present at the terminal office to make bookings for you. You can book in advance your hotel, car, and airport transfer along with your flight bookings. If you have tickets issued by 3rd party travel sites, travel agencies, or travel agents then you cannot request cancellation or refunds at the Air Canada MEX Terminal office.
Manage Air Canada Bookings
At Terminal 1 of Mexico City, you can request the staff to make modifications to your flight itinerary for you. You can request services like changing or canceling flights, pre-selecting a seat, Adding checked baggage, pre-ordering a meal, Booking a lounge, Making a reservation for your pet travel, adding sports equipment, or more. You can do it online yourself as well.
Check-in
Checking in for your Air Canada flight can be done online and offline as well. Online ways are through the official Air Canada website or by Air Canada Mobile App and the check-in window opens 24 hours prior to your departure time. Alternatively, you can also do it at a self-serve Kiosk at the Mexico City. Remember check-in opens 12 hours for airport check-in prior to your departure time. Your flight will leave from the Air Canada Mexico City terminal departures once all the security checks are done.
Baggage Allowance And Claim
Baggage allowance is based on the flight fare class type that you are flying in. Refer to the Air Canada website regarding baggage allowance to get a clear idea. At the destination airport, you can claim your luggage once your flight lands at the Air Canada Benito Juárez terminal arrivals.
Lost, Delayed, or Damaged Baggage
In case you find an issue with your luggage then report it immediately to an airline representative before leaving the airport. It can be done at the baggage claim area or baggage service office. You can also request additional assistance at the office of Air Canada terminal at Mexico City Airport.
Inflight Wi-Fi and Connectivity
Air Canada has wifi plans that can either be bought online or while you are on board. You can stay connected and enjoy it on either your personal devices or seatback TV. Wifi plans offered are mentioned in the table given below:
| Wifi Plan | Fee Charged |
| 1 – Hour Pass | $6.50 |
| 1- Way Pass | $21 |
| Monthly Plan | $65.95 |
At Mexico City, you will find seamless wifi connectivity throughout the airport.
Pet Travel And Service Dogs
Air Canada allows pets to travel as cargo as well as in the passenger cabin with them. Service Animals are allowed in the passenger cabin for free as long as the required paperwork is submitted to the airline. If you need any assistance at the airport then you can ask the Air Canada Benito Juárez Airport Terminal staff for assistance.
Requesting Special Assistance
It is always nice when a little guidance is provided and Air Canada cares for its passengers. So the airline provides medical and mobility assistance when you are traveling with them and provides bereavement fares as well.
Parking Facility
Parking at Mexico City Airport is available to you at a price. You will come across different plans offering different parking options based on your duration of stay and the type of vehicle. You can make your choice accordingly.
Hire And Rental Car Service
You will find a lot of car companies in Mexico City who are offering services like hiring a car or renting a vehicle. You can make a booking at the airport and enjoy your journey.
Lounges Available
When facing delays or there is a layover you have an option to relax at the lounges available at Mexico City. Just buy a pass to enjoy the experience and rejuvenate yourself for your journey.
This content has information on the services available at the Air Canada Benito Juárez Airport terminal 1. This information will be beneficial when you are planning a trip with the airline or are trying to reach the airline. Safe Travels!
Worldwide list of Air Canada Offices
Air Canada Mexico City Airport Map
Frequently Asked Questions (FAQs) of Air Canada Mexico City Airport – MEX
Terminal 1 is used by Air Canada for all flight-related business.
All Air Canada flights arriving land at the Terminal 1 of Mexico City Airport.
Air Canada flights are leaving from Terminal 1 of Mexico City Airport.
Yes, There is paid inflight wifi available in flight for passengers flying with Air Canada.
Air Canada allows service dogs to travel with their owners in the cabin free of charge.
Yes, pets do fly in cargo with Air Canada.
Yes, a minor from age 8 to 11 years old can fly as an unaccompanied minor with Air Canada.