City Office of Aeroflot Airlines in Astana, Kazakhztan

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City Office of Aeroflot Airlines in Astana, Kazakhztan

Aeroflot Astana, Kazakhztan Address:
ZO5H9A9, Republic of Kazakhstan,
Astana city, 12, Kunaeva street, VP-8

Phone:
 +77172755155
+77017979793

Fax:
 77172755155 Email: zakaz@aero.kz

Working hours
 Mon.-Sat.: 10:00-21:00
Sun.: 10:00-19:00

Aeroflot Airline Official websitehttps://www.aeroflot.ru/ru-en

Aeroflot Airline Online Check-inhttps://www.aeroflot.ru/ru-en/information/checkin/web_checkin

Note: Check In Online begins 24 hours and closes 45 minutes before departure

Check Aeroflot Airline schedule herehttps://www.aeroflot.ru/schedule/schedule?_preferredLanguage=en

Check Aeroflot Airline flight status herehttps://www.aeroflot.ru/ru-en

Aeroflot Airline Baggage Allowance

View Aeroflot Airline Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Aeroflot Airline Call Centre / Customer care

From Moscow, Russia: +7 (495) 223-55-55

Toll free: 8-800-444-55-55

Russia *555 MTS, Beeline, Megafon, Tele2 (toll free)

For charter carriage requests: charter@aeroflot.ru (applicable only for legal entities when planning a chartered flight)

For group carriage requests: group@aeroflot.ru (applicable only for groups booked and paid for in Moscow)

Aeroflot Toll-Free Hotline for Air Travelers with Disabilities

Within the United States: 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)

Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366-0511 (TTY),

Mail:

Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and

Aviation Consumer Protection Division’s Website: https://www.transportation.gov/airconsumer

Aeroflot Baggage claim:

If your baggage is lost or damaged, you can submit the claim form to the below mail address

For information about lost property found on board an Aeroflot aircraft upon arrival at Sheremetyevo Airport, please contact:

International flights phone +7(495)7538641

Email knbmvl@aeroflot.ru

Federal flights phone +7(499)5006552

Email knbvvl@aeroflot.ru

For information about lost property found at Sheremetyevo Airport, please contact:
Phone +7(495)5787464,

Email lost-and-found-fe@svo.aero

Baggage not arrived from Aeroflot

If your baggage has not arrived, please contact:
Phone: +7(495)544-33-25, +7(495)664-14-99
Email lost-found@aeroflot.ru

Aeroflot Baggage claim submission address and documents to submit

Delayed baggage claim

If your baggage is delayed, you may submit the claim with in 6 months for domestic flights and 21 days from the baggage delivery date for international flights.

Documents to be attached to the claim:

  • application specifying the monetary loss
  • Property Irregularity Report (PIR)
  • baggage tag (original copy)
  • invoices (receipts) confirming expenses
  • contact details: address, telephone number, e-mail

Please submit all claims to:
P. O. Box 176, Sheremetyevo-2 Airport, Khimki District, Moscow Region, 141425, or to the nearest PJSC Aeroflot Representative Office (List of Aeroflot airline offices around the world).

Aeroflot on board: https://www.aeroflot.ru/ru-ru/information/airport/security

For more details about the rules of baggage in Aeroflot airline, click here

Travel during pregnancy with Aeroflot Airline

Expectant mothers can travel in aeroflot airline upto 28th week of their pregnancy. After 28th week of pregnancy, a medical certificate is required to travel.

Near-by Airports:

Attractions in Kazakhztan:

Types of Planes / Air craft available with Aeroflot Airline

Total fleet: 230

Airbus A320

  • Airbus A320-200

Airbus A321

  • Airbus A321-200

Airbus A330

  • Airbus A330-200
  • Airbus A330-300
  • Airbus A350-900

Boeing 737

  • Boeing 737-800

Boeing 777

  • Boeing 777-300ER

Ilyushin Il-96

  • Ilyushin Il-96-300

McDonnell Douglas DC-10

  • McDonnell Douglas DC-10-40

McDonnell Douglas MD-11

  • McDonnell Douglas MD-11F

Sukhoi Superjet 100

  • Sukhoi Superjet 100

Tupolev Tu-134

  • Tupolev Tu-134

Tupolev Tu-204

  • Tupolev Tu-204

Yakovlev Yak-42

  • Yakovlev Yak-42