Air France Casablanca Office, Morocco

The Air France Office in Casablanca located within Mohammed V International Airport (also known as Casablanca Airport a.k.a. Casablanca International Airport). Travelers can seek flight-related information and request services ranging from reservations and cancellations to special assistance and baggage queries, at the Air France Casablanca Office. As of January of 2023, Air France serves 24 destinations through its domestic network and 179 destinations in 89 countries through its international network. Air France flights from Casablanca in Morocco connect to Paris in France.

Contact Details of Air France Casablanca Office

Airport Details of Air France Casablanca Office

Air France Casablanca Office Address Map

Services Provided by Air France Casablanca Office

Services offered by Air France at their office in Casablanca, Morocco are as follows.

Passengers of Air France can request to use these services or seek additional assistance if they need it.

Baggage Service

Air France passengers have free carry-on / hand baggage allowance and free checked baggage allowance is pre-allocated depending on the seat/ticket type and destination. The conditions applicable to free carry-on/hand baggage and checked baggage allowances are as follows:

Carry-On / Hand Baggage

Checked Baggage

Members of Flying Blue loyalty program – Silver, Gold or Platinum, or SkyTeam Elite or Elite Plus – get an extra free checked baggage allowance, the weight limit is subject to ticket/fare class.

The entire Air France Baggage Policy is available on the Air France website; alternatively, travelers can direct queries about baggage allowances and charges for additional/oversize baggage, to the Air France Office in Casablanca.

Pet Travel Service

Air France permits passengers to bring their pet(s)/animal companion(s) on board the aircraft; animals can travel in cabin or in the cargo hold or by freight. Passengers need to keep the following factors in mind when seeking approval for pet travel:

• Pet in Cabin
  • Domestic Cats/Dogs allowed in carrier/kennel.
  • Weighing ≤ 8kg[17lbs]; animal and kennel combined weight. 
  • At least 15 weeks and older at the time of travel, with all necessary vaccinations. 
  • Not permitted inside the Business cabin on intercontinental flights. 
  • Kennel/carrier linear dimensions must be ≤ 46 x 28 x 24 centimeters [18 x 11 x 9 inches]
  • 1 animal per kennel/carrier, per passenger.
• Pet in Cargo Hold
  • Cats/Dogs + carrier/kennel, combined weight is greater than 8 kg and ≤ 75 kg.
  • 15 weeks or older at the time of travel
  • 3 animals are permitted per passenger, subject to aircraft type.
• Pet travel by Freight
  • Animal is not a cat/dog.
  • The total weight of the animal and kennel/carrier is above the cargo hold limit.
  • Animal transport by freight is allowed by the destination country.

Air France prohibits some animal species and/or breed on board their flights; travelers can review the entire Air France Pet Policy on the Air France website. 

The charges for pet travel are not included in the cost of the ticket, passengers must pay additionally for pet travel at the airport. The fee is calculated depending on the flight for each kennel/carrier. 

Contact the Air France Office in Casablanca for more details regarding travel for animals and other related inquiries.

Cancellation Service

Guest(s) of Air France can cancel their existing ticket(s) through the “My Booking” section on the Air France website and Air France mobile app. Alternatively, passengers can contact the Air France Office to request cancellation(s).

In the case of tickets…

For more information regarding the cancellation process, call Air France Customer Care or contact the Air France Casablanca Office.

Check-in

Air France guest(s) can opt for “online check-in” or “Self-service Airport Kiosk” or “airport counter check-in”, to check-in for their flight(s).

• Online check-in – travelers can use this option, available on the Air France website and mobile app. This feature is available from 30 hours up to 1 hour prior to a flight departure.
• Self-service Kiosk at Airport – Many airports have installed self-service kiosks; passengers need only locate a kiosk at the departing airport and check-in through there. Kiosks are available 24/7
• Airport Counter check-in – the check-in counters open 3 hours prior to a flight departure; passengers should ensure to arrive early at the airport, clear the necessary security check and then proceed to the Air France counter to check-in.

Air France has prepared an index of check-in timings based on the airports, which is available on the Air France website.

Special Assistance

Travelers with motor-based disability or respiratory difficulties or sensory impairment or mental disability or other circumstances / disability can request to use Air France Special Assistance Service(s); passenger(s) must inform the airline and submit their request at least 48 hours before their intended flight is set to depart.

“Saphir”, a focused special assistance initiated by Air France, is available in 20 countries around the world; this service helps disabled travelers with pre- & post- flight transfers / transportations and helps curate a trip that is both stress-free and convenient.

A list of special assistance services provided by Air France is available on their website. Fees may apply for some special assistance services, subject to rules and regulations defined by Air France.

Call Air France Customer Care for details and other concerns or contact the Air France Casablanca Office.

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Frequently Asked Questions (FAQs) of Air France Casablanca Office