Are you planning to buy your tickets at the Terminal 1 but feeling uncertain about the process? No need to worry! Simply head to the ticket counter, where friendly team members will guide you in booking your tickets for your desired cabin class.
The Singapore Airlines CGK Terminal is well-equipped with various facilities to make your journey easier. You will find self-service kiosks for quick check-ins, an information center for your queries, parking lots for your wheelers, a lost and found desk to recover lost items, and banking services, including ATMs. Plus, there are lounges, restaurants, and shops available inside the building. So keep reading to discover all the amenities available to enhance your travel experience!
Contact Details of Singapore Airlines Jakarta Airport
The Singapore Airlines CGK Terminal is 1, at Soekarno–Hatta International Airport.
| Airport Name | Soekarno-Hatta International Airport |
| Singapore Airlines Jakarta Airport Address | Tangerang City, Banten, Indonesia |
| Airport Code | CGK |
| Singapore Airlines Jakarta Airport Contact Number | +62 21 5505179 |
| Singapore Airlines CGK Terminal | Terminal 1 |
| Working Hours | 24 hours |
| Official Website | www.singaporeair.com |
| YouTube | www.youtube.com/singaporeair |
| www.facebook.com/singaporeair | |
| www.twitter.com/singaporeair | |
| Instagram Account | www.instagram.com/singaporeair |
Services provided by Singapore Airlines at Jakarta Airport CGK Terminal
At the Office of Singapore Airlines Soekarno–Hatta Terminal, passengers can avail themselves of the following services / amenities:
| Flight Ticket Booking and Cancellation | Ticket Rescheduling |
| Web / Online Check-in | Airport Counter Check-in |
| Kiosk Check-in | Airport and In-Flight Wifi |
| Unaccompanied Minor | Travel with Pets or Animals |
| Baggage Allowance | Duty-free Allowance |
| Flight Information | Airport Lounges |
| Visa-related Information | Pet Relief Area |
| Missing Luggage | Immigration Services |
| First Class and Business Class Seats Enquiries | Economy Class Seat Enquiries |
| Privilege Club | Delayed Flights |
| Transit Information | Privilege Club |
| Seats Selection and Enquiries | Concierge Services |
| Airport Facilities | In-Flight Entertainment |
Flight Ticket Booking
Singapore Airlines ticket counters are available for flight bookings at Soekarno–Hatta Airport. Carry identity card and other relevant documents necessary to proceed the request further. Nowadays, booking and other reservation related services can be availed online via official website or mobile application.
Flight Ticket Cancellations and Refunds
Connect to the Singapore Airlines CGK Terminal staff for cancellations and other flight changes of scheduled bookings. The refunds are subject to ticket type and other norms designed by the airlines. Even the changes are allowed for a payable fine. Confirm the refund and other related queries before requesting the cancellation of reserved seats.
Manage Booking
All bookings related key changes like name, date, flight, and cancellations are allowed at Soekarno–Hatta Terminal for SIngapore Airlines ticket counters. The staff is available to assist individuals to initiate cancellations, upgrades, and other requests related to SIngapore airlines bookings.
Pet Travel on Singapore Airlines
Singapore Air Policy allows travelers to travel with their pets as carry or check-in bags. Yet, the rules vary as per the local authority regulations of arriving and departing countries for the pets. Generally, domestic dogs,cats and birds easily qualify the eligibility criteria. Visit the Singapore Airlines office with basic details like, name,age, gender,color of the pet to book a reservation.
Delayed, Lost or Damaged Baggage
Queries related to lost or damaged baggage must be immediately reported at SIngapore Airlines offline centers. Else, dial on +971 2 622 1110 to inform the representative about the specific concern. The assistance shall be provided at the earliest.
Check-in
Self- serving kiosks and ticket counters are present at Singapore Airlines Soekarno–Hatta Terminal as offline mediums of check-ins. Whereas, the online portal of the airlines also enables online check-ins with facilities to add baggage and download the boarding pass.
Airport Lounge
Singapore Airlines passengers can rest or relax at the lounge available at Soekarno–Hatta International Airport. The access to the lounge is subject to Kris Flyer or Star Alliance lounge Membership.
Dial the customer service of Singapore Airlines to verify the lounge availability and eligibility criteria.
Special Assistance Service
Singapore Air passengers facing issues with flight reservations or wish to add special assistance like wheelchair and medical help must fill the Assistance Request Form. The staff responds on an immediate basis. Flight queries with 72 hours or less departure time are accepted on priority basis. This service is limited for bookings directly with Singapore Airlines. For reservations via an agent or partner airline, contact the concerned authority.
Rental Cars at Soekarno–Hatta International Airport
Soekarno–Hatta Intl Airport offers the facility to hire a Car service. Various private taxis and cars are available for bookings on the online portal. The stations of the respective car services are detailed beside the pricing information. It is advised to rent a car on priority due to unavailability during heavy traffic at the airport.
Parking
The parking service at Soekarno–Hatta International Airport is paid. Guests visiting the airport to board a plane or drop a traveler for their scheduled flight can calculate the prices on hourly basis based on the rates defined by the airport. Call at +971 2 505 2528 to know about the valet service offered to the visitors of Soekarno–Hatta Airport.
Services & Amenities at Soekarno–Hatta International Airport
- ATMs & Cash to Card Machines
- Fast Track
- WiFi
- Lost & Found
- Retail Services
- Mailboxes
- Smoking Rooms
- News and Magazines
- Charging Stations
- Financial Services
- Mail-back Program
- Masks
- Worship Areas
- Airport Hotels
- Information Office
- Medical Help
- VIP Terminal
- Family Services
- Assistance facilities
At the Singapore Airlines CGK Terminal, you can trust that your travel experience will be top-notch. With excellent services available, there is no need to stress anymore.
Check Worldwide List of Singapore Airlines Offices
Singapore Airlines Jakarta Airport Map
Frequently Asked Questions (FAQs) of Singapore Airlines Soekarno–Hatta Airport
Singapore Airlines departures and arrivals are scheduled at Terminal 1 of Soekarno–Hatta International Airport.
Singapore Airlines business class and lounge membership passengers can enjoy the access to SIngapore Airlines lounge at Soekarno–Hatta Airport.
Terminal 1 is used by Singapore Air departing flights.
SIA is code designated by ICAO, whereas SQ is given by IATA.
Yes, Hire a Car section on Soekarno–Hatta International Airport enables the passengers to book a car or taxi service.
The Parking Area is available for a certain fee calculated at Soekarno–Hatta International Airport.